CRM Manager For Real Estate Company in Sector 56,Gurgaon Mcps

CRM Manager for Real Estate company in sector 56, Gurgaon MCPS

Client Handling & Coordination:

Act as a single point of contact for post-sales customer queries.

Manage customer on boarding and documentation after booking.

Coordinate with internal departments (sales, legal, finance, site team) for customer queries and issues.

Documentation & Records:

Maintain and update client records, booking forms, agreements, and payment receipts.

Coordinate agreement execution and registration process with legal teams.

Payment Follow-up & Collection:

Monitor and follow up on payment schedules as per agreed milestones.

Send payment reminders and ensure timely collection.

Customer Communication:

Regularly update clients regarding construction progress, payment schedules, possession timelines, etc.

Handle customer queries and grievances professionally and escalate complex issues when needed.

CRM Software Management:

Maintain records and activity logs on CRM software (like Salesforce, Zoho, or real estate-specific CRMs).

Generate reports and dashboards for management review.

Handover & Possession:

Coordinate for timely possession, snag list, and final settlement with clients.

Key Skills Required:

Excellent communication & interpersonal skills

Strong follow-up and coordination ability

Customer service orientation

Proficiency in CRM tools/software and MS Office

Knowledge of RERA processes is an added advantage

Qualifications:

Graduate / MBA preferred

Prior experience in CRM in Real Estate industry is mandatory

• Experience

  2 - 8 Years

• No. of Openings

  2

• Education

  Graduate (B.A, B.Arch, B.C.A)

• Role

  CRM Manager

• Industry Type

  Real Estate / Property / Construction

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  capital placement services