CRM Manager For Real Estate Company in Sector 56,Gurgaon Mcps

Capital Placement Services

crm manager for real estate company in sector 56, gurgaon mcps

client handling & coordination:

act as a single point of contact for post-sales customer queries.

manage customer on boarding and documentation after booking.

coordinate with internal departments (sales, legal, finance, site team) for customer queries and issues.

documentation & records:

maintain and update client records, booking forms, agreements, and payment receipts.

coordinate agreement execution and registration process with legal teams.

payment follow-up & collection:

monitor and follow up on payment schedules as per agreed milestones.

send payment reminders and ensure timely collection.

customer communication:

regularly update clients regarding construction progress, payment schedules, possession timelines, etc.

handle customer queries and grievances professionally and escalate complex issues when needed.

crm software management:

maintain records and activity logs on crm software (like salesforce, zoho, or real estate-specific crms).

generate reports and dashboards for management review.

handover & possession:

coordinate for timely possession, snag list, and final settlement with clients.

key skills required:

excellent communication & interpersonal skills

strong follow-up and coordination ability

customer service orientation

proficiency in crm tools/software and ms office

knowledge of rera processes is an added advantage

qualifications:

graduate / mba preferred

prior experience in crm in real estate industry is mandatory

• Experience

  2 - 8 Years

• No. of Openings

  2

• Education

  B.A, B.Arch, B.C.A, M.B.A/PGDM

• Role

  CRM Manager

• Industry Type

  Real Estate / Property / Construction

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  capital placement services