Client Relationship Manager (Female Candidates Preferred)

i. position summary

the client relationship manager acts as an advocate for the client within the organization and a representative of the company to the client. this role is crucial for ensuring client needs are consistently met, service delivery is high-quality, and the business relationship remains profitable and enduring.

ii. key responsibilities

a. relationship development and retention

primary contact: serve as the lead point of contact for all matters specific to assigned clients, building strong, long-lasting relationships based on trust and mutual understanding.

client needs analysis: deeply understand client objectives, strategic plans, and operational needs to better position company products/services.

proactive engagement: schedule regular meetings and check-ins (virtual and in-person) with key client stakeholders to review performance, gather feedback, and address concerns before they escalate.

conflict resolution: quickly and effectively handle difficult client requests or escalated issues, coordinating with internal teams to provide timely and satisfactory solutions.

b. account growth and strategy

strategic planning: develop and execute strategic account plans aimed at maximizing client value, retention, and loyalty.

upselling & cross-selling: identify and pursue new sales opportunities within existing accounts by introducing additional products, services, or upgrades.

negotiation: negotiate contracts and agreements to maximize profit while maintaining client satisfaction.

forecasting: assist in forecasting revenue from existing clients and tracking key account metrics.

c. internal coordination and reporting

internal liaison: coordinate with various internal departments (., sales, product, service delivery, finance) to ensure consistent service levels and that client expectations are met.

reporting: prepare detailed reports on account status, client health metrics (., churn risk, satisfaction scores), and project progress for management.

documentation: maintain accurate, up-to-date records of all client communications, activity, and account status in the crm system.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Client Relationship Manager

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Impact HR and KM Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik