Responsibilities:
- Making outbound calls to potential customers to promote products/services
- Handling inbound calls from customers and resolving their queries
- Achieving sales targets by upselling products/services
- Providing excellent customer service at all times
- Maintaining a high level of professionalism and confidentiality
- Keeping accurate records of customer interactions and transactions
- Following company scripts and guidelines when making calls
Skills:
- Excellent communication skills, both verbal and written
- Strong negotiation and persuasion skills