BPO Operations Manager Jobs

Key Responsibilities: 1. People Management: Provide coaching, guidance, and mentorship to a team of agents to enhance their performance and productivity. Conduct regular performance evaluations and implement development plans as needed.2. Target Achievement: Set ambitious targets for the team and work closely with individual agents to ensure goals are met or exceeded. Monitor performance metrics and implement strategies to improve efficiency and effectiveness.3. Lead Generation: Drive the generation of leads through proactive outbound calling efforts. Provide training and support to agents to optimize lead generation techniques and ensure quality standards are maintained.4. Coordination: Collaborate closely with US counterparts to align strategies and goals, ensuring seamless communication and coordination across teams. Liaise with directors based in India to provide regular updates on team performance and initiatives.5. Performance Analysis: Analyze call center data and performance metrics to identify trends, opportunities, and areas for improvement. Develop and implement strategies to address challenges and optimize performance.6. Training and Development: Develop and deliver training programs to enhance the skills and knowledge of team members. Keep abreast of industry best practices and incorporate relevant training materials into coaching sessions.Interested Candidates can reach outContact - 9023636210Email - hr@focuseliteweb.com

We are looking for an experienced Call Center Manager to oversee our call center operations in Lucknow. The ideal candidate will have 3 to 9 years of experience in a similar role and a strong understanding of customer service practices.**Key Responsibilities:**- **Team Leadership:** Manage a team of call center agents, providing guidance and support to enhance performance and meet targets.- **Performance Monitoring:** Track key performance indicators (KPIs) such as call volume, response time, and customer satisfaction to ensure optimal service quality.- **Training and Development:** Conduct training sessions for new hires and ongoing coaching for existing staff to improve skills and service delivery.- **Process Improvement:** Identify areas for improvement in call center processes and implement changes to enhance efficiency and productivity.- **Reporting:** Prepare regular reports on call center performance for senior management, ensuring transparency and providing insights for future strategies.- **Customer Relationship Management:** Engage with customers as necessary to resolve issues and promote a positive customer experience.**Required Skills and Expectations:**The successful candidate should possess strong leadership skills, with the ability to motivate and manage a diverse team. Excellent communication skills are essential for interacting with both staff and customers. Proven analytical skills are crucial for assessing performance data and making informed decisions. The ideal candidate should also demonstrate problem-solving abilities and have a strong customer-focused mindset. Familiarity with call center technology and CRM systems is preferred.

Customer Service ExecutiveHandle inbound and outbound customer calls, emails, or chats professionally.Respond to customer inquiries and provide accurate information about products or services.Resolve customer complaints and issues in a timely and effective manner.Maintain a high level of customer satisfaction and service quality.Record and update customer interactions in the CRM system.Escalate complex issues to the relevant department when required.Follow company policies, service standards, and communication guidelines.Build positive relationships with customers and ensure a smooth service experience.Meet individual and team performance targets (quality, productivity, and response time).Stay updated with company products, services, and processes.

Urgent Hiring BPO Customer Support Executive (Chat/Voice Process)Position: Customer Support Executive Chat / Voice SupportShift: RotationalWeek Off: RotationalCab Facility: Not AvailableSalary: 27,000 - 30,000 CTCQualification: Graduate (Any Stream)Joining: ImmediateRequirements:Excellent communication skills in English (mandatory)Good typing speed and problem-solving abilityWillingness to work in rotational shifts and weekendsCustomer-oriented attitude with strong interpersonal skillsApply: Share your updated CV at Email ID: aayushi.bhawsar456@gmail.comhashtag#UrgentHiring hashtag#BPOJobs hashtag#CustomerSupport hashtag#ChatProcess hashtag#VoiceProcess hashtag#JaipurJobs hashtag#HiringNow hashtag#CallCenterJobs hashtag#ImmediateJoiner hashtag#GraduateJobs hashtag#CustomerCare hashtag#JobAlert hashtag#JobOpening hashtag#CareerOpportunity

First Meridian hiring Announcement Urgent Hiring and immediate joiners preferred. Grab the opportunity .We're Hiring for one of our prestigious clients Job Title: Analyst Sales Operations(Bangalore)Work location: Domlur BangaloreWork Mode: Work From Office(3 days/week, 2 days WFH) (for female employee cab will be provided if shift timings are between 8pm to 6am)Candidates must be flexible for APJ, EMEA, and AMER shifts (assigned post-training)Interview Mode: Face-to-Face is MUSTJob Description:About Business Unit:Within the Master Data Governance (MDG) Organization, the purpose of the role is for driving operational efficiency, governance & accuracy within the MDG organization.Specifically, streamlining business processes and leveraging best practices.Role Overview:Focus is on centralizing administrative and system support functions and increasing our responsiveness to our business customers. The MDG analyst provides support to all Dell Technologies Business Units including but not limited to Sales, Services, Channels, Finance and other downstream clients.Key Responsibilities:Ability to work rotational hours APJ, US, EMEASupport and maintain all incoming MDG requestsComplete assigned daily requests in line with the defined SLAHandle customer escalations carry out root cause analysis on escalations with effective response timesAnalyze complex and disparate sets of data to make timely fact-based decisions and recommendationsAbility to engage with stakeholders to understand their needsAssist in preparing important KPIsProvide End of Quarter support aligning with key business units EOQ support structuresParticipate in regular team forums providing process improvement ideas and possible group training opportunitiesPrepare and deliver clear and well- organized presentations to stakeholders/team/leadershipGood team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve resultsPerforms other duties as requiredEssential Requirements:Strong English and local language spoken and writtenStrong analytical and customer service skillsExcellent organizational as well as multi- tasking skillsSelf-initiation and creative thinkingExcel and PowerPointHigh sense of urgencyDesirable Requirements:Proficient in MS Office applicationsSQL experience a plus but not requiredMandatory SkillsWorked in data management background,Handled any type of data.Support Experience, Working experience in Sales and/or Marketing domainExcellent verbal, and written communication skills.Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skillIncubment should have worked in any international BPOLet me know if you know of anyone who would be a fit for this roleInterested candidates mail your resume : mohit.kumar@firstmeridianglobal.com

We are looking for enthusiastic and customer-focused individuals to join our dynamic BPO team. The Customer Service Representative will handle inbound and/or outbound calls, emails, or chat support to assist customers with inquiries, provide product/service information, resolve issues, and ensure a positive customer experience.We are looking for enthusiastic and customer-focused individuals to join our dynamic BPO team. The Customer Service Representative will handle inbound and/or outbound calls, emails, or chat support to assist customers with inquiries, provide product/service information, resolve issues, and ensure a positive customer experience.

We are seeking a results-driven Business Development Manager to spearhead our growth initiatives in the IT services, Mortgage Services and BPO sectors. The ideal candidate will have a proven track record in acquiring new clients, particularly in areas such as Oracle services, web development, and BPO operations. This role requires a strategic thinker with excellent communication skills and the ability to build lasting client relationships. Key Responsibilities:Lead Generation & Client Acquisition: Identify and pursue new business opportunities through various channels, including cold calling, networking, and digital platforms. Market Research: Conduct thorough market analysis to identify trends, competitor offerings, and potential areas for expansion. Proposal Development: Prepare compelling proposals and presentations tailored to client needs, highlighting our unique value propositions. Negotiation & Deal Closure: Engage in contract negotiations, ensuring mutually beneficial terms and fostering long-term partnerships.Collaboration: Work closely with internal teams, including technical, recruitment, and operations, to ensure seamless service delivery and client satisfaction. CRM Management: Maintain accurate records of sales activities, client interactions, and pipeline status using CRM tools. Qualifications Education: Bachelors degree in Business Administration, Marketing, IT, or a related field. An MBA is a plus. Experience: Minimum of 3 years in business development roles within IT services, Oracle consulting, web development, or BPO sectors.

We are hiring Experience and Freshers Employee.

Dear Expert,We are excited to inform you about an excellent career opportunity with a leading BPO MNC in Pune for the role of International Customer Support Executive.Job Highlights: Profile: International Voice/Non-Voice Process Salary: Up to 4.50 LPA + Attractive Incentives Working Days: 5 Days a Week Cab Facility: Available Preference: Experienced Candidates in BPO/Customer SupportIf you have strong communication skills and are looking to grow your career with a reputed multinational company, this is the perfect opportunity for you. Apply Now for Walkin Interview! For more details, call or whatsapp at 8860-720-162 790-5454-097

Job Description: BPO Voice & Non-Voice Process Position: BPO Executive (Voice & Non-Voice) Location: Sector 67, Mohali Shift: Rotational Shifts (Day/Night) Day Shifts only for female candidates Salary: 10,000 15,000 (Based on Interview) Qualification: Minimum 12th pass Skills: Good Communication in English Age Limit: 18 to 30 years Experience: Freshers are welcome! Job Role Includes:Handling customer queries via call/chat/emailResolving issues promptly with a professional approachMaintaining call logs and service recordsFollowing up on customer concerns

Looking of General Manager Operations Must be good in handling the team span of 250+Work experience. Minimum 8 to 12 years.Only BPO background sales or insurance process

Dear Candidate ,Give dynamic start to your career with VMS Group SECRET TECHNOLOGIES INDIA , we are looking for freshers and experienced candidates who want to make good career in IT or NON It field.Job Type: Full time.Eligibility criteria : Fresher /Experience 0-5 Year.Location : Pune. OR PAN INDIADesired Qualification - Any Bachelor degree Minimum BA ,B.Com - Commerce, B.E , B.Tech, M.Sc , M.C.A B.C.A ,Any Graduates, Post Graduates, can also apply. Should be comfortable to work any location of pune or Pan India.Your application for theTesting & DevelopmentBack Office / Data EntryTechnical Support, Non-Voice ProcessBDE (canadian, US, UK)-In HouseBusiness Development Executive, On FieldOperations/Customer Service , Customer Service (Web)BPO MNC and Domestic ( Hindi Marathi or Any local language)Accounts & Finance /Financial AnalystPosition stood out to us and we would like to invite you for a Face to face interview Telephone interview at our office to get to know you a bit better.You will meet with the MR. Prem Sir or Aishwarya Ma'am.The interview will last about 20 minutes and you'll have the chance to discuss the above position and learn more about our company. Please carry your updated resume at list Two CopiesDesired Candidate - Candidate should be Dynamic, Enterprising, Presentable with excellent communication and written skills.If candidate is interested please visit our office. Monday to Saturday 10 am to 5 pm bitwin anytime Meet- Prem Sir / Ms. Aishwarya Ma'am Interview Venue-building A -15th , city vista, foundation road, Kharadi, Pune, Maharashtra 411014We will take 2 rounds of an interview.-Contact No. 7066165593 Aishwarya Ma'am 7066147637 Prem Sir 1. HR Round and simple logic checking P.I round.2. Technical HR Final round by Senior HR Manager.Thanks & Regards SECRET TECHNOLOGIES INDIA VMS GROUP Placement / Contract Labour / Real EstateAddress -building A -15th , city vista, foundation road, Kharadi, Pune, Mahara

ob descriptionAre you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures!Key responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns.2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues.3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented.4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service.5. Stay updated on product knowledge and company policies to provide accurate information to customers.6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.7. Continuously strive to improve processes and contribute to a positive team environment.Key Roles and Responsibilities:Technical Support:DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments.Hardware and Software Management:DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies.Problem Resolution:DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base.End-User Training:DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems.Network Connectivity:DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively.Inventory Management:DSEs may be responsible for managing technology inventory, tracking hardware and software assets.Documentation:DSEs document technical issues, solutions, and procedures for future reference.Escalation:DSEs understand when to escalate complex issues to higher-level support personnel.Customer Interaction:DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills.Salary:2,8,0000 - 450000 /yearExperience:0 year to 2 yearsSkills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)Total Vacancy: 250Talk to HRMahalakshmi8056905397

Customer support executiveFreshers are eligibleGraduation is MandatoryExcellent English + HindiSalary : Upto20,000 take homeMale/female both eligible6 days working, 1 rotational weekoffShift: 8 hours shift between 8am to 8pmJob Types: Full-time, PermanentPay: 16,000.00 - 25,000.00 per monthTo apply connect on 9315931366

*Urgent hiring* *DIRECT COMPANY* *COMPANY NAME* :- *Visionary vista Ventrues PVT. LTD**Job Opportunity:* WORK FROM HOME/FULL TIME JOBHi Hope you're doing well! We've spotted your profile and think you'd be a great fit for our Company.*Details* :*Profile:- Hr Recruiter / Telecaller / Tele Sales**Salary:10,000 TO 15000/-(FREHER)**EXPERIENCE MORE THAN - 2 YEARSSalary :- 16K - 25K (Experienced) **Salary Slip Nd Offer letter is Required for Experience**Depends on Interview*Location : Nirman Vihar , Delhi *Location* :- https://maps.app.goo.gl/rsSJjZfDN1vkneZ29*Website:-* www.visionaryvistaa.com*IF YOU ARE INTERESTED THEN U CAN SHARE UR RESUME TO FIX INTERVIEW - 8810275342 ( HR KISHORI ) *Visionary vista ventures

Hiring Customer Service Associate for Amazon BPOAn opportunity to join Global Leader in EcommerceRequirementsExcellent communication skills in EnglishShould have good computer knowledgeShould have excellent skills in interacting with customers on callFresher/Experience both can applyMale /Female both are welcomeDay & Night shifts availableJob Location: DLF, Gomti Nagar, LucknowAttractive salaries offeredImmediate Joiners PreferredFor details, pls call or whatsapp:HR Numaya: 9555-136-921HR Shazir: 790-5454-097