BPO Telecaller

Hedwig Financial Services Pvt Ltd

customer interaction: handle incoming and outgoing calls to assist customers with their inquiries, concerns, or issues. this may include providing information about products or services, troubleshooting problems, and addressing complaints.

issue resolution: diagnose and resolve customer problems efficiently and effectively. this could involve escalating complex issues to higher-level support if necessary.

record keeping: maintain accurate and detailed records of customer interactions, transactions, and feedback in the company's database or crm system.

product knowledge: stay informed about the companys products, services, policies, and procedures to provide accurate information and support to customers.

follow-up: perform follow-up calls or emails to ensure that customer issues have been resolved satisfactorily and to gather feedback on their experience.

sales and upselling: in some cases, agents may be responsible for promoting additional products or services to customers, achieving sales targets, or handling renewals.

compliance: adhere to company policies, industry regulations, and data protection laws to ensure ethical and legal handling of customer information.

team collaboration: work closely with other team members and departments to address customer needs and improve service quality.

problem-solving: use critical thinking and problem-solving skills to address unexpected issues and provide solutions.

• Experience

  0 - 2 Years

• No. of Openings

  15

• Education

  B.A, B.B.A, B.Com, Diploma, Higher Secondary

• Role

  BPO Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office