Hedwig Financial Services Pvt Ltd

Subhash Nagar, Delhi

As a Relationship Manager, you will play a crucial role in maintaining and enhancing our relationships with clients. Your primary goal will be to ensure client satisfaction and support their needs. **Key Responsibilities:**- **Client Engagement:** Reach out to clients regularly to understand their needs and concerns, ensuring they feel valued and supported.- **Problem-Solving:** Address any client queries and issues promptly, providing effective solutions to create a positive experience.- **Relationship Building:** Foster long-term relationships with clients by maintaining open communication and building trust over time.- **Feedback Collection:** Gather client feedback on services and products to help the company improve offerings and tailor them to client needs.- **Reporting:** Prepare regular reports on client interactions and outcomes, helping the management understand client trends and preferences.**Required Skills and Expectations:**- Strong interpersonal skills are essential for effective communication and relationship building with clients.- Excellent problem-solving abilities to address client concerns quickly and effectively.- A positive attitude and willingness to learn, as you will be working in a dynamic environment.- Basic computer skills for maintaining records and reports.- A motivated individual who is proactive and takes initiative to engage with clients.This role is ideal for recent school graduates seeking to start their careers in client relations. Your ability to work in a team and demonstrate empathy towards clients will contribute significantly to your success in this position.

Customer Interaction: Handle incoming and outgoing calls to assist customers with their inquiries, concerns, or issues. This may include providing information about products or services, troubleshooting problems, and addressing complaints.Issue Resolution: Diagnose and resolve customer problems efficiently and effectively. This could involve escalating complex issues to higher-level support if necessary.Record Keeping: Maintain accurate and detailed records of customer interactions, transactions, and feedback in the company's database or CRM system.Product Knowledge: Stay informed about the companys products, services, policies, and procedures to provide accurate information and support to customers.Follow-Up: Perform follow-up calls or emails to ensure that customer issues have been resolved satisfactorily and to gather feedback on their experience.Sales and Upselling: In some cases, agents may be responsible for promoting additional products or services to customers, achieving sales targets, or handling renewals.Compliance: Adhere to company policies, industry regulations, and data protection laws to ensure ethical and legal handling of customer information.Team Collaboration: Work closely with other team members and departments to address customer needs and improve service quality.Problem-Solving: Use critical thinking and problem-solving skills to address unexpected issues and provide solutions.