As an Airport Guest Relationship Executive, you will be the first point of contact for guests arriving at the airport. Your role is to ensure that each guest has a pleasant experience, providing assistance and information as needed.
Key Responsibilities:
1. **Guest Assistance**: Welcome guests upon arrival and assist with their luggage and transportation needs, ensuring a smooth transition through the airport.
2. **Information Support**: Provide accurate information about flights, terminal services, and airport facilities, helping guests navigate their travel plans easily.
3. **Problem Resolution**: Address guest concerns promptly, offering solutions or escalating issues to the appropriate staff to ensure satisfaction.
4. **Feedback Collection**: Gather feedback from guests about their experience and communicate suggestions for service improvements to management.
5. **Team Collaboration**: Work closely with other airport staff and departments to deliver excellent service and support for all guests.
Required Skills and Expectations:
Candidates should have completed at least their 10th grade and possess excellent communication skills in English and local languages. A friendly and approachable demeanor is important, as well as the ability to work well in a team. Being proactive and detail-oriented will help you to assist guests effectively. Adaptability to a fast-paced environment and a willingness to learn about airport operations are essential for success in this role. Candidates with zero to one year of experience are encouraged to apply.
Experience
0 - 1 Years
No. of Openings
54
Education
10th Pass
Role
Airport Guest Relationship Executive
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab
Face Interview Location
kolkata