Guest Handling Jobs

Major ResponsibilitiesSupervised daily food and beverage operations to ensure smooth service.Led, trained, and motivated service staff to maintain high performance standards.Ensured excellent guest service and customer satisfaction.Monitored food quality, presentation, and service standards.Managed staff schedules, shift assignments, and attendance records.Handled guest inquiries, complaints, and service recovery professionally.Assisted in inventory control and stock management.Ensured compliance with food safety, hygiene, and HACCP regulations.Coordinated with kitchen and service teams for efficient operations.Monitored cash handling, billing, and POS transactions.Supported banquet, event, and special function operations.Prepared operational reports and maintained departmental records.

We are looking for a dedicated Steward to join our team in Mohali. The ideal candidate will have 1 to 3 years of experience in a similar role and should have completed at least the 12th grade. **Key Responsibilities:**- **Customer Service:** Greet and assist guests warmly, ensuring they feel welcome and valued throughout their visit.- **Table Setup:** Organize and set up dining tables in accordance with restaurant standards, including proper arrangement of cutlery and glasses.- **Order Taking:** Accurately take customer orders and relay them to the kitchen staff, ensuring order specifications are noted correctly.- **Food and Beverage Service:** Serve food and drinks to guests promptly and courteously, while checking on satisfaction and addressing any requests.- **Cleanliness Maintenance:** Keep the dining area clean and organized, including clearing tables and resetting them for new customers.- **Collaboration:** Work closely with kitchen and bar staff to ensure a smooth workflow and address any guest inquiries or complaints effectively.**Required Skills and Expectations:**- Strong communication skills to interact effectively with guests and team members.- Good organizational skills to manage multiple tasks efficiently in a fast-paced environment.- Attention to detail to ensure high standards of cleanliness and presentation.- Ability to work as part of a team and support colleagues when needed.- A positive attitude and a commitment to providing excellent service to improve customer experiences. Candidates should be enthusiastic, reliable, and ready to thrive in a dynamic environment.

As an Airport Guest Relationship Executive, you will play a crucial role in enhancing the experience of travelers at the airport. Your primary focus is to ensure that guests feel welcomed and supported throughout their journey. **Key Responsibilities:**- **Greeting Guests:** You will be the first point of contact for travelers, welcoming them warmly and assisting them with any inquiries to create a positive first impression.- **Providing Information:** You will guide guests by offering accurate information about flight details, terminal services, and airport facilities to help them navigate the airport smoothly.- **Handling Complaints:** When guests have concerns or issues, you will listen actively and resolve their complaints efficiently to ensure customer satisfaction.- **Coordinating with Airlines:** You will liaise with various airlines to ensure timely assistance for guests, especially in case of flight delays or cancellations.- **Maintaining Communication:** You will keep guests informed about changes in their flight status and other important updates to ensure they are well-prepared.**Required Skills and Expectations:**- **Excellent Communication Skills:** You should be able to communicate clearly and effectively, both verbally and in writing, to interact with guests and team members.- **Customer Service Orientation:** A friendly and helpful attitude is essential as you will be assisting guests with their needs.- **Problem-Solving Abilities:** You should be able to think on your feet and find solutions to issues that arise during your interactions with guests.- **Attention to Detail:** Being meticulous will help you provide accurate information and enhance the guest experience.- **Team Player:** You will work closely with other team members and departments, so being collaborative is important. Candidates with a passion for customer interaction and a willingness to learn can thrive in this dynamic role.

Job Description - GRE (Guest Relations Executive)Location: ChambaCompany: Keekoo Hospitality Pvt LtdExperience Required: Minimum 1 YearPosition: Guest Relations Executive (GRE)Job Responsibilities: Welcome guests warmly during check-in and ensure smooth guest handling Maintain excellent guest relations throughout the stay Handle guest queries, requests, and complaints professionally Coordinate with housekeeping, F&B, and front office teams for guest satisfaction Assist guests with resort information, activities, and local guidance Ensure high standards of hospitality and customer service Follow up on guest feedback and maintain guest satisfaction records Support front office operations whenever required Maintain proper grooming, etiquette, and communication standardsRequirements: Minimum 1 year of experience in hospitality or hotel industry Good communication and interpersonal skills Pleasing personality with professional grooming Basic computer knowledge and coordination skills Ability to handle guests politely and confidently Flexible to work in shifts and during weekends/holidaysSalary & Benefits: Salary: As per experience and interview Food & Accommodation: Provided Career growth opportunities within hospitality operations

We are looking for an enthusiastic Airport Guest Relationship Executive to join our team in Kolkata. This entry-level position is perfect for individuals who enjoy interacting with people and ensuring guests have a pleasant experience at the airport.The key responsibilities include:- **Guest Assistance**: Provide exceptional support to guests by addressing inquiries, offering information about services, and guiding them through airport facilities.- **Check-In Support**: Assist guests during check-in processes to ensure a smooth and efficient experience.- **Issue Resolution**: Actively listen to guest concerns and work to resolve any issues related to their travel experience promptly and professionally.- **Information Dissemination**: Keep guests informed about flight schedules, boarding procedures, and airport amenities to enhance their travel experience.- **Feedback Collection**: Gather feedback from guests to understand their needs better and assist in improving service delivery.To succeed in this role, candidates should possess strong communication skills, a friendly demeanor, and the ability to work well in a fast-paced environment. Attention to detail is crucial, as well as the ability to stay calm under pressure. Being a team player with a positive attitude will be essential for collaborating effectively with colleagues. Previous experience is not required, making this an excellent opportunity for those eager to start their career in the hospitality industry. Applicants must have completed at least the 10th grade.

Key ResponsibilitiesAllocate vehicles for confirmed bookingsCoordinate with drivers for timely trip executionCommunicate with guests for smooth pickup and drop servicesMonitor ongoing trips and resolve operational issuesClose duty slips accurately after trip completionMaintain trip and operational recordsShift Timings (Rotational)07:30 AM - 04:30 PM02:00 PM - 10:00 PM10:00 PM - 08:00 AMRequirementsAny GraduateGood communication skills in Tamil, English, and HindiBasic computer knowledgeAbility to work in rotational shiftsExperience in travel, transport, logistics, or car rental operations preferredStrong coordination and problem-solving skills

Greet guests, manage check-ins/outs, assign rooms, and handle payments.Guest Support: Handle inquiries, resolve complaints, and provide information on hotel services, amenities, and local attractions.

ROLE/TITLEAssistant Executive, Front OfficeREPORTING TOAssociate Manager - Administration & FacilitiesROLE PURPOSEThe Front Desk Executive will be the first point of contact for visitors, clients and employees at PMI India. The role is responsible for managing front desk operations, handling communication, providing administrative support and ensuring a professional and welcoming environment at the workplace.ACCOUNTABILITIES / RESPONSIBILITIES Responsible for managing professional reception, communication flow, coordination and administrative support for smooth plant and office operations. Receive visitors after completion of security clearance, confirm appointment details, inform the concerned departments, guide visitors to designated areas in compliance with plant access rules and maintain accurate visitor coordination logs, appointment schedules and related administrative records for reference, reporting and audit purposes. Handle incoming telephone calls and intercom communications in a professional manner and route calls and messages accurately to plant departments, management or support teams to ensure effective internal communication. Coordinate domestic and international travel arrangements for employees, including air, rail, hotel and local transportation and maintain complete travel documentation, confirmations and billing records. Coordinate with approved courier service providers for the receipt, recording, distribution and outward dispatch of official documents and parcels, while maintaining accurate courier and dispatch registers with proper tracking and acknowledgment details. Maintain continuous coordination with the Security team for visitor movement, communication support and other front office related operational requirements, while adhering to defined role boundaries.SKILLS & EXPERIENCE Graduate in any discipline from a recognized institution. Up to 2 years of experience as a Front Desk Executive, Receptionist or in a similar administrative role. Excellent verbal and written communication skills with the ability to interact professionally with internal and external stakeholders. Strong interpersonal and customer-handling skills with a service-oriented and courteous approach. Professional appearance, positive attitude and high standards of workplace etiquette. Good organizational, coordination and multitasking abilities with attention to detail. Working knowledge of MS Office applications including Word, Excel and Outlook. Prior experience in travel coordination and hotel booking will be an added advantage.

As a Food & Beverage Associate, you will play a vital role in ensuring an exceptional dining experience for our guests. Your responsibilities will include:- **Welcoming Guests:** Greet customers warmly as they arrive, creating a friendly atmosphere that makes them feel welcome and valued.- **Taking Orders:** Listen attentively to guests' food and beverage requests, accurately recording their selections to ensure their needs are met.- **Serving Food and Beverages:** Deliver orders to tables promptly and politely, ensuring that each dish and drink meets presentation standards.- **Maintaining Cleanliness:** Keep the dining and service areas clean and organized, which includes clearing tables and sanitizing surfaces to provide a safe environment.- **Assisting with Menu Inquiries:** Provide information about menu items, including descriptions and ingredients, to help guests make informed choices.- **Handling Payments:** Process customer payments accurately and efficiently, ensuring a smooth transaction at the end of their meal.To succeed in this role, you should have strong communication and interpersonal skills, allowing you to interact effectively with guests and team members. A positive attitude and a willingness to learn are essential, especially if you have limited experience in the food and beverage industry. You should be able to work in a fast-paced environment while maintaining attention to detail. A basic understanding of food safety protocols is a plus, and you should be comfortable standing for long periods while performing your duties.

We are seeking a Front Desk Manager to lead our front office team and ensure a welcoming experience for all guests. The ideal candidate will have a Bachelors degree in Hotel Management and 1 to 4 years of relevant experience.**Key Responsibilities:**- **Supervise Front Desk Operations:** Manage daily front desk activities to ensure smooth operations and provide excellent service to guests.- **Guest Check-In and Check-Out:** Oversee the check-in and check-out processes to ensure efficient, friendly service and make guests feel welcomed.- **Staff Management:** Train and motivate front desk staff to provide outstanding customer service and foster a positive work environment.- **Handle Guest Inquiries:** Address guest inquiries and complaints promptly and professionally, ensuring guest satisfaction.- **Maintain Records:** Keep accurate records of guest information, bookings, and payments to ensure seamless financial transactions.- **Collaborate with Other Departments:** Work closely with housekeeping, maintenance, and other departments to ensure all guest needs are met efficiently.**Required Skills and Expectations:**The ideal candidate should have strong communication and interpersonal skills to interact effectively with guests and staff. Organizational abilities are crucial for managing multiple tasks efficiently. A friendly and approachable demeanor is essential for creating a welcoming atmosphere. The candidate must demonstrate problem-solving skills and the ability to handle challenging situations calmly. Proficiency in computer systems and hotel management software is preferred. Reliable and punctual work habits are expected, along with a commitment to maintaining high standards of hospitality.

A good looking people who passionate about guest service and having a good knowledge about hospitality with alcohol and food knowledge they should know about the service and hospitality with positive attitude towards job and punctual

oversees all culinary and beverage operations, ensuring high-quality guest service, profitability, and compliance with health regulations. Key duties include managing budgets, controlling inventory, training staff, and designing menus. They must possess strong leadership, problem-solving, and organizational skills.

As an Airport Guest Relationship Executive, you will play a vital role in creating memorable experiences for travelers at Kolkata Airport. You will assist guests with their needs and ensure smooth operations to enhance their journey.Key Responsibilities:- **Guest Assistance**: Greet and assist passengers, addressing their queries and concerns with a friendly demeanor.- **Information Provider**: Offer timely information regarding flight schedules, boarding gates, and airport facilities to ensure that guests feel informed and comfortable.- **Problem Resolution**: Actively listen to guest complaints or issues and work towards effective solutions while maintaining a positive attitude.- **Coordination with Staff**: Collaborate with various airport staff and departments to ensure seamless guest experiences, including transportation, security, and baggage handling.- **Feedback Collection**: Gather feedback from passengers to improve services and pass valuable insights to management.Required Skills and Expectations:Candidates should have effective communication skills in both English and the local language, along with a friendly and approachable personality. A strong sense of customer service is crucial, as is the ability to remain calm under pressure. Candidates should be punctual, reliable, and able to work in a fast-paced environment. A high school diploma (10th pass) is required, and previous experience is not mandatory but will be considered an advantage. Enthusiasm and a willingness to learn are essential for success in this role.

As an Airport Guest Relationship Executive in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for guests at the airport. This position is ideal for individuals starting their careers and does not require prior experience.**Key Responsibilities:**- **Welcoming Guests**: Greet guests warmly as they arrive at the airport, creating a positive first impression for travelers.- **Assisting Passengers**: Provide information and assistance to guests regarding flight details, directions, and airport services, ensuring they have all necessary support.- **Handling Inquiries**: Address any questions or concerns that guests may have, helping to resolve issues promptly and efficiently.- **Coordinating Services**: Work with various airport departments to arrange services such as transportation, luggage assistance, and special accommodations for guests needing extra help.- **Monitoring Flight Information**: Keep an eye on flight schedules and relay important updates to guests, allowing them to stay informed about any changes.To succeed in this role, you should possess the following skills and expectations:- **Communication Skills**: Strong verbal communication skills are essential for interacting effectively with guests and airport staff.- **Customer Service Focus**: A friendly demeanor and a genuine desire to help people are critical for providing excellent service.- **Adaptability**: Be prepared to handle various situations calmly and efficiently, as each day at the airport may present new challenges.- **Team Player**: Collaborate with other team members to ensure seamless operations and guest satisfaction.- **Basic Computer Skills**: Familiarity with computers and the ability to learn new software quickly are necessary for managing guest inquiries and information.

As an Airport Guest Relationship Executive based in Ranchi, you will play a vital role in ensuring a pleasant and efficient experience for travelers at the airport. You will assist passengers with their needs, answer questions, and provide support throughout their journey.Key Responsibilities:- **Guest Assistance**: Welcome passengers arriving at the airport, helping them with inquiries and providing necessary information about flights, services, and facilities.- **Problem Resolution**: Address any concerns or issues passengers may have, ensuring their needs are met promptly and effectively.- **Coordination with Airline Staff**: Work closely with airline personnel to facilitate smooth check-ins, boarding processes, and luggage handling.- **Feedback Collection**: Gather feedback from travelers about their experiences, contributing to improving the overall quality of services provided.- **Safety and Security Awareness**: Maintain a keen awareness of safety and security protocols, ensuring that passengers are informed and comply with regulations.Required Skills and Expectations:Candidates should have strong communication skills, enabling them to interact pleasantly with a diverse range of passengers. A positive attitude and customer-focused mindset are necessary to provide excellent service. While no previous experience is required, being a quick learner and adaptable in a fast-paced environment is essential. Basic knowledge of the airport operations and a willingness to work collaboratively within a team will be beneficial in excelling in this role.