We are seeking a dedicated Airline Ground Staff member to join our team in Kullu, India. This is a full-time office role ideal for candidates with no previous experience up to those with six years of experience.
Key Responsibilities:
1. **Passenger Check-in**: Assist passengers with the check-in process, ensuring all necessary documentation is collected and verified for a smooth boarding experience.
2. **Baggage Handling**: Manage the loading and unloading of baggage, ensuring proper handling and security while adhering to safety protocols.
3. **Customer Service**: Provide excellent customer service by addressing passenger inquiries, resolving issues, and providing information about flight schedules, boarding, and other services offered.
4. **Safety and Security Checks**: Conduct safety and security checks as required, ensuring compliance with regulations and maintaining a safe environment for passengers and staff.
5. **Coordination with Teams**: Communicate effectively with different departments, including flight crews, security, and maintenance personnel, to ensure seamless operations and timely flight departures.
Required Skills and Expectations:
Candidates should have a minimum educational qualification of 12th pass and must possess strong communication and interpersonal skills. You should be punctual, organized, and able to work in a fast-paced environment. A positive attitude and the ability to remain calm under pressure are essential. Willingness to work in shifts and a collaborative spirit are highly valued. Previous experience in customer service or a similar role is a plus, but not mandatory.