We are seeking dedicated Airline Ground Staff to join our team in Chandigarh, India. This role is ideal for individuals with a passion for the aviation industry and a desire to provide excellent customer service.
Key responsibilities include:
1. **Passenger Assistance**: Help passengers with check-in procedures, answer queries, and assist with boarding and luggage handling to ensure a smooth travel experience.
2. **Baggage Handling**: Safely manage and coordinate the loading and unloading of passenger luggage during boarding and deplaning.
3. **Ticketing and Reservations**: Process ticketing transactions and assist in managing flight reservations, ensuring that all transactions are accurate and efficient.
4. **Customer Service**: Provide exceptional service by addressing passenger needs, resolving issues, and ensuring a positive experience at the airport.
5. **Safety Procedures**: Follow safety protocols and guidelines while working in the airport environment to ensure the safety of passengers and staff.
Required skills and expectations:
Candidates should possess excellent communication skills, be approachable, and have a friendly demeanor to interact effectively with passengers. Strong organizational skills and attention to detail are necessary to handle multiple tasks efficiently. A commitment to providing outstanding customer service is essential. While experience in the aviation sector is valued, individuals with 0 to 6 years of experience are encouraged to apply. A minimum education level of 12th pass is required. The position is full-time, and team members will work from the office at the airport.