Sales Support Manager Jobs in India

Job Description - Customer Support ExecutiveCompany: Sharas Venture Private Limited (Graciss Menstrual Care)Location: Coimbatore, Tamil NaduDepartment: Customer SupportReports To: Customer Support Manager / Operations ManagerAbout the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to deliver exceptional service to our customers across phone, email, WhatsApp, website, and e-commerce platforms. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a seamless customer experience while maintaining high service standards.Key ResponsibilitiesCustomer SupportRespond to customer inquiries through phone, email, WhatsApp, website chat, and social media.Provide accurate product information and usage guidance.Resolve customer complaints promptly and professionally.Escalate complex issues to the appropriate department.Maintain high customer satisfaction through timely support.Order ManagementProcess customer orders received through the website, WhatsApp, and marketplaces.Track shipments and provide delivery updates.Coordinate with logistics partners for dispatch and delivery.Handle order modifications, cancellations, returns, exchanges, and refunds.E-commerce SupportSupport customers purchasing through Shopify, Amazon, Flipkart, Meesho, and other online platforms.Monitor order status and ensure timely fulfillment.Coordinate with warehouse and dispatch teams to resolve order-related issues.Customer Relationship ManagementMaintain accurate customer records in the CRM system.Follow up with customers to ensure issue resolution.Build long-term customer relationships and encourage repeat purchases.Collect customer feedback and share improvement suggestions with management.Sales SupportAssist customers in selecting suitable products.Promote ongoing offers, subscriptions, and combo packs.Support upselling and cross-selling opportunities.Coordinate with the sales team for bulk and distributor inquiries.Documentation & ReportingMaintain records of customer interactions and complaints.Prepare daily and monthly customer support reports.Track complaint resolution time and customer satisfaction metrics.Ensure all customer information is accurately updated.QualificationsBachelor's Degree in any discipline (BBA, B.Com, BA, B.Sc, BCA, or equivalent).1-3 years of experience in Customer Support, Customer Service, Call Centre, E-commerce Support, or FMCG.Fresh graduates with excellent communication skills may also apply.Required SkillsTechnical SkillsCustomer Relationship Management (CRM)Shopify Order ManagementE-commerce SupportMicrosoft ExcelMicrosoft WordGoogle WorkspaceData Entry & DocumentationWhatsApp BusinessEmail ManagementSoft SkillsExcellent Communication SkillsActive ListeningCustomer-Centric ApproachProblem SolvingComplaint ResolutionPatience & EmpathyTime ManagementMultitaskingAttention to DetailTeamwork & CoordinationKey Performance Indicators (KPIs)Customer Satisfaction (CSAT) ScoreFirst Response Time (FRT)Average Resolution Time (ART)Number of Customer Queries ResolvedOrder Processing AccuracyReturn & Refund Resolution TimeCustomer Retention RatePositive Customer FeedbackCRM Data AccuracyUpselling & Cross-selling PerformanceSalary18,000 - 25,000 per month (Based on experience and qualifications)Employment DetailsEmployment Type: Full-TimeExperience: 1-3 YearsIndustry: FMCG / Manufacturing / Consumer Goods / E-commerceWork Location: Coimbatore, Tamil Nadu

ICICI Lombard We Are Hiring! Role: Customer Relationship Manager (CRM) Location: Vashi, Navi Mumbai (Opp. Vashi StationSector 30, Vashi Navi Mumbai, Maharashtra) Open Positions: 40+ About the Company - ICICI LombardICICI Lombard is one of Indias leading general insurance companies, offering a wide range of insurance products such as: Motor/Car Insurance, Health Insurance, Travel Insurance, Home Insurance, Commercial/Business InsuranceICICI Lombard provides financial protection and support to customers in situations like accidents, illnesses, travel issues, property damage, and more. About the RoleWe are looking for enthusiastic and customer-focused individuals for the position of Customer Relationship Manager (CRM).This is a 100% voice process involving inbound calling, where you will handle and resolve customer queries. Key Responsibilities Handle inbound customer calls Address customer queries and concerns professionally Provide accurate information & ensure customer satisfaction Maintain call records and follow company standards Deliver excellent customer service at all times Qualification Any Graduation (Freshers & Experienced candidates can apply) Salary Details Freshers: 16,000 17,000 (In-hand) 2.55 LPA Experienced: Up to 26,000 (In-hand) 3.7 LPA Shift TimingsFor Male Candidates: Between 7:00 AM to 12:30 AM (Any 9.5-hour shift)For Female Candidates: Between 7:00 AM to 8:30 PM (Any 9.5-hour shift) Working Days & Week Offs 5 Days Working 2 Rotational Week Offs

Position > MANAGER SUPPORT-SALES & MARKETING DOMESTIC & GLOBALLocation > at plant, Gondal , Dist. Rajkot , Gujrat, India Reporting > CMD/COO Job description. > will be responsible for providing strategic and operational support to the sales marketing team domestic and global, ensure smooth coordination between plant operations and sales channels, customers- domestic and global, Overseas execution of buyers orders, for domestic and global, documentation, and marketing support activities to achieve business targets and maintain high customer satisfaction.Key responsibilities > 01. Ensure effective coordinate with production, logistics, / CHA and sales team to ensure timely executing/ supplies of customers order. Domestic and globally 02. Monitor and manage customers requirements, product dispatch schedules and delivery timelines.03. Prepare and maintain sales reports, forecast, and marketing data for decision-making for domestic and globally 04. Support Marketing companions, product promotions, and trade exhibitions, events etc. 05. Ensure compliances with companys quality and food safety standards in all customers dealings domestic and globally.06. Efficiently and smartly handles customers complains and feedback and updates to reporting officers.07. Laisse with key accounts and assist in business development, identify new customers etc. 08. Updates debtors outstanding, constant follow up for payment, and update statues to reporting officers.09. To ensure timely preparing necessary documents for domestic and global dispatches like Performa invoices, tax invoices similarly for import such as PO etc. 10. Other task/ assignments assigned by reporting officer/ top Management from time to time.Qualifications and skills, Ideal candidate must be commerce graduate / post graduate in commerce and prefer PG diploma in Business Management related to sales- Marketing and export and import as well.With 8-10 years experience in sales - coordination/ support and business development activities, customers services, in FMCG food B2B industry.Smart business communication (Efficient, effective, strong verbal and written)Proficiency in MS office- specially PPP, ERP, systems etc.

Responsibilities of Airport Ground Staff include:1. Greeting passengers as they enter the airport2. Checking boarding passes and verifying passenger information3. Assisting passengers with baggage check-in and security screening4. Directing passengers to the appropriate departure gates5. Providing information on flight schedules and delays6. Handling customer complaints and inquiries7. Ensuring the safety and security of all passengers and airport personnel8. Working closely with airline staff and airport authorities to ensure smooth operations

Key Responsibilities:** Maintain and process client documentation (KYC, account opening forms, nomination forms, etc.)* Coordinate with the Relationship Managers and Sales team for timely data entry and follow-ups.* Update and manage CRM systems, Excel sheets, and other reporting tools.* Assist in transaction processing for mutual funds, insurance, and demat services.* Ensure compliance with SEBI/IRDA/AMFI regulations.* Prepare MIS reports and summaries for management.* Handle customer service backend tasks like updating details, resolving queries (non-voice).* Manage filing, scanning, and digital record keeping.Required Skills & Qualifications:** Graduate in Commerce, Finance, or related field.* Minimum 1 year of experience in financial operations/back office (freshers with good skills can apply).* Strong knowledge of MS Excel, email drafting, and CRM usage.* Basic understanding of financial products like mutual funds, insurance, SIP, Demat etc.* Good communication and coordination skills.Key Traits We Value:** Accuracy & attention to detail* Discipline & time management* Trustworthiness & data confidentiality* Team player attitudeOffice Timing Monday to Saturday (9:30 to 6:00)