Customer Relationship Manager (fresher)

🌟 ICICI Lombard – We Are Hiring!

💼 Role: Customer Relationship Manager (CRM)

📍 Location: Vashi, Navi Mumbai (Opp. Vashi Station

Sector 30, Vashi Navi Mumbai, Maharashtra)

🔢 Open Positions: 40+

⭐ About the Company - ICICI Lombard

ICICI Lombard is one of India’s leading general insurance companies, offering a wide range of insurance products such as:

🚗 Motor/Car Insurance, 🏥 Health Insurance, 🧳 Travel Insurance, 🏠 Home Insurance, 📦 Commercial/Business Insurance

ICICI Lombard provides financial protection and support to customers in situations like accidents, illnesses, travel issues, property damage, and more.

⭐ About the Role

We are looking for enthusiastic and customer-focused individuals for the position of Customer Relationship Manager (CRM).

This is a 100% voice process involving inbound calling, where you will handle and resolve customer queries.

🎯 Key Responsibilities

📞 Handle inbound customer calls

💬 Address customer queries and concerns professionally

🤝 Provide accurate information & ensure customer satisfaction

📝 Maintain call records and follow company standards

🌟 Deliver excellent customer service at all times

🎓 Qualification

✔️ Any Graduation (Freshers & Experienced candidates can apply)

💰 Salary Details

👩‍🎓 Freshers: ₹16,000 – ₹17,000 (In-hand) — LPA

👨‍💼 Experienced: Up to ₹26,000 (In-hand) — LPA

🕒 Shift Timings

For Male Candidates:

⏰ Between 7:00 AM to 12:30 AM (Any -hour shift)

For Female Candidates:

⏰ Between 7:00 AM to 8:30 PM (Any -hour shift)

📅 Working Days & Week Offs

🗓️ 5 Days Working

🎉 2 Rotational Week Offs

• Experience

  0 - 3 Years

• No. of Openings

  20

• Education

  Graduate

• Role

  Customer Relationship Manager

• Industry Type

  Insurance / Claims

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Vashi, Navi Mumbai