MS CRM Jobs in India

We are looking for a dedicated Customer Relationship Manager in Durgapur, Bardhaman. The ideal candidate should have 1 to 3 years of experience and be a graduate. This full-time office role is perfect for a female professional who is passionate about building strong customer relationships and enhancing client satisfaction.Key responsibilities include:- Managing Customer Accounts: Develop and maintain relationships with customers to understand their needs and ensure their satisfaction.- Handling Queries: Address customer questions and concerns promptly, providing effective solutions and information to enhance their experience.- Promoting Products: Collaborate with the sales team to inform customers about new products and services, driving sales through relationship-building efforts.- Analyzing Feedback: Collect and analyze customer feedback to identify areas for improvement and ensure that client expectations are met.Required skills and expectations:The ideal candidate should have excellent communication skills to effectively interact with clients. Strong problem-solving abilities are essential for addressing customer issues. A customer-focused mindset is critical to enhancing client satisfaction and loyalty. The candidate should also be adept at multitasking and managing priorities in a fast-paced environment. A positive attitude and teamwork spirit are important to collaborate with different departments swiftly. Finally, a basic understanding of CRM software will be advantageous in managing customer interactions effectively.Must have good communication skills in English.

As a CRM Executive, you will play a vital role in managing customer relationships and enhancing their experience with our company. Your primary responsibilities will include:- **Customer Interaction**: Engage with customers to understand their needs, resolve issues, and provide ongoing support. This helps in building strong relationships and ensuring customer satisfaction.- **Data Management**: Maintain and update customer records in the CRM system. Accurate data management allows for effective tracking of customer interactions and better decision-making.- **Reporting and Analysis**: Prepare regular reports on customer feedback and behavior trends. Analyzing this data helps identify areas for improvement and informs strategy development.- **Collaboration**: Work closely with sales and marketing teams to align on customer insights and strategies. This collaboration ensures a unified approach to customer engagement and support.- **Training and Support**: Assist in training staff on CRM systems and processes. Ensuring that the team is well-versed in using the CRM helps maximize its effectiveness.To succeed in this role, you should have 3 to 5 years of experience in customer relationship management. You must possess strong communication skills to effectively interact with customers and team members. Proficiency in CRM software is essential, as is the ability to analyze data and generate reports. Being detail-oriented and organized will help you manage multiple tasks efficiently. Your problem-solving skills will be invaluable in addressing customer concerns and improving overall satisfaction.

As a Customer Relationship Manager, your primary responsibilities will include building and maintaining strong relationships with customers, addressing their inquiries and concerns, and ensuring customer satisfaction. You will be responsible for managing customer accounts, tracking customer interactions, and providing prompt and effective solutions to any issues that arise. Additionally, you will collaborate with the sales team to identify new business opportunities and help retain existing customers. The ideal candidate for this role should have at least 2-5 years of experience in a customer service or related role. A high school diploma or equivalent education is required. Excellent communication skills, both written and verbal, are essential for effectively interacting with customers and internal teams. Strong problem-solving abilities and the ability to work well under pressure are also important qualities for success in this role. As a female candidate, you will bring a unique perspective and approach to building strong relationships with customers. This is a full-time position located in Bhopal, India, with the expectation of working from the office.

Job Title: Telesales Executive (Female)Company: Floating Minds Institute Digital Marketing & IT Training InstituteLocation: Hadapsar, Pune, Maharashtra, IndiaEmployment Type: Full-Time (Office-based)Work Hours: Day Shift (6 days per week) About Floating Minds InstituteFloating Minds Institute is a well-established digital marketing and IT training institute in Hadapsar, Pune, offering hands-on courses in Full Stack Development, Digital Marketing, Python, Data Science and more, with career support and placement assistance for students.We are now expanding our Telesales team to support student enrollments, outreach, and sales efforts. Role OverviewAs a Telesales Executive (Female) your primary responsibility is to connect with prospective students and customers over the phone and help convert leads into enrollments for our digital marketing and IT training courses. You will represent the institute professionally and positively while meeting sales targets. Key Responsibilities Conduct outbound calls to leads (walk-ins, online inquiries, referrals) Understand course offerings (e.g., Digital Marketing, Full Stack, Data Science) and explain them clearly Convert interested candidates into enrollments Follow up with prospects and schedule admissions Maintain accurate records in CRM / database Meet daily/weekly/monthly telesales targets Qualifications & Requirements Female candidates aged 1930 years Minimum 12th Pass / Graduate Strong communication skills in English & Hindi (Marathi is a plus) Good telephone etiquette and persuasive skills Basic computer knowledge (MS Office / CRM) Positive attitude, goal-driven, and confident over calls Preferred Skills Comfortable speaking confidently on phone Able to explain course details clearly Good listener with ability to handle objections Enthusiastic and motivated by targets Team player What We Offer Competitive salary + incentives on performance Intensive product/offerings training (Digital Marketing & IT Courses) Opportunity for career growth within the institute Supportive and dynamic work environment Work LocationFloating Minds InstituteOffice No. 203, 2nd Floor, Gandharva Capital, above Hotel Kolhapuri,Near Sahyadri Hospital, Bhosale Nagar, Hadapsar, Pune 411028, Maharashtra. How to Apply Email your CV to: hr.floatingminds@gmail.com Contact/WhatsApp: 9970315321 You can also call to schedule a walk-in interview.

Seeking a Customer Relationship Manager with 1-2 years of experience and a graduate degree to join our team in Vijay Nagar, Indore. As a CRM, you will be responsible for managing customer interactions, resolving complaints, and ensuring customer satisfaction. You will also be required to track customer feedback and suggest improvements to enhance customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and the ability to build strong relationships with customers. Expectations include being detail-oriented, proactive, and able to work effectively in a fast-paced environment.1) Inbound CallingStrong & Fluent English & Hindi CommunicationV6 Communication Required (No Grammatical Mistakes)Salary:23,000 CTC 19,000 In-HandExperience:Minimum 6 Months Experience (Any Field Mandatory)Eligibility:Graduation (Degree Only)Shift & Working:Day Shift5 Days Working + 2 Rotational Weekly Off2) Inbound Calling No TargetBasic English & Hindi CommunicationSalary: 11,300 (Fresher & Experienced)Eligibility: 12th Pass / GraduateShift:Male: Rotational ShiftFemale: Fixed Day ShiftWorking: 9 Hrs 6 Days Working + 1 Rotational Weekly Off

Handle customer queries and follow-ups Maintain CRM data and records Coordinate with sales and productionteams Provide updates to customers regardingorders

Key Responsibilities:Manage and follow up on all client leads after order placement.Handle service from order confirmation to payment collection.Resolve client queries, complaints, and provide timely support.Maintain good client relations and collect genuine feedback.Coordinate with sales, dispatch, and accounts teams for smooth workflow.Share product details and assist clients confidently with suitable options.Requirements:Bachelors degree in Commerce, Business, Marketing, or related field.Excellent communication and client-handling skills.Polite, proactive, and responsible personality.Should reside within 30 - 45 minutes from the showroom.Prior experience in CRM, client servicing, or showroom operations preferred.Female candidates are preferred

Job Title: Business Development Associate (BDA)Location: Gurugram, HaryanaAbout the Role:We are looking for motivated and energetic professionals to join our sales team as Business Development Associates. This role offers an excellent opportunity for freshers or early-career professionals to build a career in the fast-growing Ed-Tech sector.Key Responsibilities: Generate leads through various channels and manage the sales pipeline. Engage with potential clients to understand their learning requirements. Present product offerings and explain value propositions effectively. Support senior team members in achieving sales goals and targets. Maintain accurate sales records and update CRM systems regularly. Ensure a high level of customer satisfaction through proactive communication.Eligibility Criteria: Experience: 0 to 2 years (Freshers may apply). Sales Experience: Preferred but not mandatory. Education:o UG: B.Tech (Technical), B.Com/BBA (Non-Technical)o PG: M.Tech (Technical), MBA (Marketing & Sales) Professional Background: Ed-Tech experience preferred / Freshers welcome.Key Skills Required: Strong communication and interpersonal skills. High level of motivation and goal orientation. Good understanding of sales principles and customer handling. Quick learner with adaptability to fast-paced environments. Basic proficiency in MS Office and CRM tools.

We are looking for 4 Customer Relationship Manager Posts in Lucknow, with deep knowledge in Customer Relationship, Customer Handling, MS CRM, Customer Management, Problem Management and Required Educational Qualification is : 12th Pass, 10th Pass, B.A

We are looking for a CRM Specialist to manage and optimize our customer relationship management systems. Responsibilities include implementing CRM strategies, analyzing customer data, improving customer engagement, and supporting sales and marketing campaigns. The ideal candidate has experience with CRM platforms (e.g., Salesforce, HubSpot), strong analytical skills, and a customer-focused mindset.

Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.

Develop and maintain strong relationships with key customers and stakeholders. Ensure to contact clients in timely manner and assist them in booking the slots. Resolving Clients queries and assist them accordingly. Acting as a bridge between the clients and other departments. Use CRM software (e.g., Salesforce, HubSpot, Zoho) to manage customer interactions, track engagement, and maintain updated client records. Analyze customer data to identify trends, opportunities, and areas for improvement. Collaborate with sales, marketing, and customer support teams to enhance the customer journey. Create and implement customer retention strategies and loyalty programs. Handle customer inquiries, complaints, and escalations in a timely and effective manner. Monitor customer satisfaction through surveys, feedback, and analytics. Provide regular reports and insights to senior management on CRM performance. Assist with onboarding new customers and ensuring a smooth transition through different stages of the customer lifecycle.

Responsibilities:1. Actively seek out new sales opportunities through cold calling, networking, and social media2. Build and maintain relationships with existing clients in order to upsell and cross-sell products3. Collaborate with internal teams to develop and execute sales strategies4. Stay up-to-date on industry trends and competitors to identify potential opportunities for growth5. Prepare and deliver sales presentations to potential clients6. Meet and exceed sales targets on a monthly and quarterly basis

Require a highly skilled Computer Operator for a leading Financial Consultancy located at ECR, Neelankarai. Immediate joining.

Data Entry, Customer Support, Receive Service Calls from customers, back office work.

Making sure all the leads of the clients after placing orders are met.Ensuring your existing clients are satisfied through after-sales service.Always ask them for true feedback.Servicing the client after receiving the order till the time of collectionof payment.Resolve the queries and questions of all the clients.Give or support the participants/clients about company products orservices.Acting as a point of contact for complaints and escalating issues tothe concern.Understand client queries and solve them in any manner.Key skills for Client Relationship Management :Polite disposition.Ability of rigorous followup.The ability to communicate confidently both through speaking andwriting with colleagues and clients.Ability to understand the circumstances and act accordingly.Proactive.Thorough knowledge of products/services.Always available on calls

Job Responsibilities - Building and maintaining profitable relationships with key customers.- Identify and develop prospective clients with foc used and effective presentation.- Organize and manage sales from introduction to closing.- Develop and implement marketing and sales strategies.- Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently.- Keeping customers updated on the latest products in order to increase sale