Manager CRM Jobs in India

As a Customer Relationship Manager in Nagercoil, you will play a crucial role in maintaining and enhancing the relationship between the company and its clients. Your primary focus will be on ensuring customer satisfaction and loyalty. **Key Responsibilities:**- **Build Strong Relationships**: Develop lasting relationships with customers by understanding their needs and providing tailored solutions that enhance their experience. - **Respond to Inquiries**: Address customer inquiries and concerns promptly, ensuring that all communications are handled professionally and effectively.- **Manage Customer Accounts**: Oversee customer accounts, ensuring that their details and requirements are up to date, which helps in providing personalized services.- **Analyze Feedback**: Gather and analyze customer feedback to identify areas for improvement and suggest actionable solutions to enhance service delivery.- **Collaborate with Teams**: Work closely with sales and support teams to coordinate efforts and improve service offerings based on customer insights.- **Monitor Customer Satisfaction**: Regularly assess customer satisfaction levels through surveys or direct communication, implementing strategies to address any issues identified.**Required Skills and Expectations:**- A minimum of 2 to 8 years of experience in customer relationship management or a similar role is essential.- Strong communication skills, both verbal and written, are necessary to effectively engage with customers and colleagues.- Problem-solving abilities are crucial for addressing customer concerns and finding appropriate solutions.- You should have a customer-centric mindset, with a focus on enhancing client satisfaction and loyalty.- Proficiency in using customer relationship management software and tools is a plus.- The role requires you to work full-time from the office and adapt to a dynamic work environment.

Skill & Experience 4-8 years of CRM or email marketing expertiseGood communication skills and ability to lead CRM initiatives independentlyGood knowledge of Adobe Campaign Classic is mandatoryAble to develop and build segments within a marketing automation platformExpertise in driving customer engagement through dynamic email, push, in-app messaging, and SMS on Adobe Campaign Classic.Competency in coding JavaScript, HTML and CSS is desirable Ability to work in a fast-paced, high-growth environmentA desire to work across multiple channels and to be involved in designing and ndelivering marketing automationKnowledge/experience of rolling contract/ Saas/e-commerce business highly desirable. Experience of working in a multinational / multi-market organisation is highly desirable

CASE MANAGEMENT1.Entering new cases into assignment list2.Maintain & organize physical & digital files for each caseDOCUMENT MANAGEMENTPrepare & submit the property related required documentsObtaining necessary documents from relevant authorities & source including applications for missing documentsEnsure all documents are handled & stored in compliance with company policies & legal requirementsCOMMUNICATION & COORDINATIONCommunicate with external parties, such as property owners,tenants or representatives to obtain necessary documentationProvide regular updates on case progress to property owners or their representative

Job Title: CRM Executive / CRM ManagerLocation: GurgaonEmployment Type: Full-timeDepartment: Marketing / Customer ExperienceAbout Qurist:Qurist is a health & wellness brand committed to delivering high-quality, trustworthy products that improve lives. We pride ourselves on transparency, customer satisfaction, and innovation. We are looking for a detail-oriented and data-driven CRM professional to enhance our customer engagement, retention, and loyalty strategies.Role OverviewThe CRM role will be responsible for managing Qurists customer relationship platforms and strategies, ensuring a seamless, personalized, and data-backed experience for our customers across all touchpoints. This position will require a blend of analytical skills, marketing understanding, and customer-first thinking.Key ResponsibilitiesCRM Strategy & ManagementDevelop, execute, and optimize CRM campaigns to drive customer engagement, retention, and reactivation.Segment customers based on behavior, purchase history, and engagement levels to deliver personalized communication.Manage automation workflows for onboarding, upselling, cross-selling, and win-back campaigns.Customer Data ManagementMaintain and update customer databases, ensuring data accuracy and compliance with data protection regulations.Track and analyze customer interactions to improve personalization and customer lifetime value (CLV).Campaign ExecutionDesign, execute, and monitor email/SMS/WhatsApp marketing campaigns.Work closely with the marketing team to align campaigns with product launches, promotions, and brand messaging.Analytics & ReportingMonitor campaign performance, prepare reports, and provide insights for optimization.Track KPIs such as retention rate, repeat purchase rate, customer churn, and engagement metrics.Cross-functional CollaborationWork with sales, marketing, product, and customer support teams to ensure a consistent and effective customer experience.Provide customer insights to influence product development and marketing strategies.Key Skills & CompetenciesProven experience in CRM, customer engagement, or retention marketing.Proficiency in CRM tools (e.g., HubSpot, Zoho CRM, Salesforce, Klaviyo, Omnisend, or similar).Strong analytical skills and ability to interpret data for actionable insights.Good understanding of customer segmentation, marketing automation, and lifecycle management.Excellent communication and interpersonal skills.Attention to detail and ability to manage multiple projects simultaneously.QualificationsBachelors degree in Marketing, Business Administration, or a related field.2 - 5 years of experience in a CRM or similar role, preferably in D2C, e-commerce, or FMCG.Experience with email marketing, automation, and retention campaigns.What We OfferOpportunity to work with a fast-growing, purpose-driven brand.Collaborative and innovative work culture.Competitive salaryApply at : careers@qurist.in

We have vacant of 1 Assistant Manager CRM Job in Patna, Experience Required : 2 Years Educational Qualification : B.Sc, B.Tech, M.B.A/PGDM Skill CRM Sales, SAP CRM, Negotiation Skills, Problem Solving, Team Leader, Customer Relationship, Complaint Handling, Communication etc.

Post Crm manager or asstt manager Exp -atleast 5- 6 year. Real estate backgroundKnowledge of residential housing , commercials and affordable housing

Customer Relationship Manager for JCB

Building and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategically.Expanding the customer base by upselling and cross-selling.Understanding key customer individual needs and addressing these.Conducting business reviews using CRM programs.Knowing your competition and strategizing accordingly.

Job Openings for 2 Manager CRM Jobs with minimum 5 Years Experience in Hughes Road, Mumbai, having Educational qualification of : Any Master Degree with Good knowledge in Strategic Planning, Strategic Communication, Customer Relationship, Customer Handling, Interpersonal Skills, CRM Sales, Convincing Power, CRM Strategy, Leadership Skills, Sales etc.

-Scan and analyze the current and past database of queries, requests, and complaints across platforms, synthesizing insights to understand customer concerns. -Conduct root cause analysis to identify areas for prevention or correction across various verticals based on the scanning results. -Utilize CRM technology and relevant tools to gather, interpret, and manage data points, ensuring effective execution of CRM activities for Malabar Gold & Diamonds. -Oversee the setup of CRM software in new stores, ensuring seamless integration and functionality while coordinating with the technical team. -Train store staff on CRM operations, emphasizing the benefits, processes, and importance of generating in-store data to enhance customer engagement. - Monitor CRM performance, analyzing metrics related to customer satisfaction, retention, and loyalty, and report findings to senior management for strategy refinement.

Job Title: CRM Manager/Specialist (Real Estate)Job Location: [Location]Job Type: Full-timeDepartment: Sales/MarketingJob Overview:The CRM Manager/Specialist will be responsible for developing, implementing, and managing customer relationship strategies in the real estate business. They will utilize CRM software to enhance customer experience, improve retention rates, and boost sales performance by maintaining strong communication with clients, prospects, and agents. The role will involve analyzing client data, creating targeted marketing campaigns, and overseeing the client journey from lead generation to post-sale follow-up.Key Responsibilities:CRM Strategy Development and Execution:Develop and implement a comprehensive CRM strategy aligned with the companys business goals.Segment customer data for personalized marketing campaigns.Ensure the CRM system is optimized for all team members to use effectively and consistently.Lead Management:Manage the end-to-end lead lifecycle, from generating new leads to nurturing existing ones.Assign and track leads to the appropriate agents or teams, ensuring timely follow-up.Analyze lead generation strategies and suggest improvements.Customer Data Management:Maintain a clean and updated CRM database, ensuring all client interactions are recorded accurately.Collect, analyze, and manage customer feedback, preferences, and behaviors.Monitor data trends and produce reports to guide decision-making and improve sales tactics.Marketing and Communication:Design and implement automated email campaigns, newsletters, and other communication to engage prospects and clients.Monitor customer engagement and adjust messaging strategies accordingly.Work closely with the marketing team to align CRM campaigns with overall marketing initiatives (e.g., social media, digital marketing).Customer Retention and Loyalty:

We are hiring CRM Female Experience Required in real estate background

Here are the roles and responsibilities of Service CRM in the automobile industry:Key Objectives:1. Enhance customer satisfaction and loyalty2. Increase service revenue and retention3. Improve service efficiency and productivity4. Gather customer feedback and insightsRoles and Responsibilities:Service Scheduling and Management:1. Schedule service appointments2. Manage service capacity and workload3. Coordinate with customers and technicians4. Ensure timely service deliveryCustomer Communication:1. Send service reminders and notifications2. Provide service updates and status3. Handle customer inquiries and concerns4. Conduct customer satisfaction surveysService History and Maintenance:1. Maintain accurate service records2. Track vehicle maintenance schedules3. Notify customers of upcoming services4. Analyze service history for upsell/cross-sell opportunitiesWarranty and Claims Management:1. Process warranty claims2. Manage warranty documentation3. Coordinate with manufacturers and suppliers4. Ensure compliance with warranty policiesService Marketing and Promotion:1. Develop service marketing campaigns2. Promote service offers and discounts3. Manage service-related social media content4. Analyze service marketing metricsData Analysis and Reporting:1. Analyze service data (e.g., customer retention, service revenue)2. Identify trends and areas for improvement3. Provide insights to management and technicians4. Maintain service-related reports and dashboardsCustomer Retention and Loyalty:1. Develop customer loyalty programs2. Manage customer rewards and incentives3. Conduct customer retention analysis4. Implement retention strategiesSkills and Qualifications:1. Bachelor's degree in Business, Marketing, or related field2. 2-5 years of service CRM experience in the automobile industry3. Excellent communication and interpersonal skills4. Proficient in CRM software (e.g., Salesforce, HubSpot).

The job of the Progeny Administration Officer (PAO): Managing the subscribers who join Anubhuti AI as Progeny. The Progeny Administration Officer is an administrator who can manage all the tasks such as checking their qualifications and skills, verifying the applications and documents to provide them with the NAVAMSA Scheme and benefits they can choose based on their skills, directly visiting the applicant's residence to verify their documents/evidence and clarifying their doubts related to the plan. Furthermore, it is the direct duty of the Progeny Administration Officer to directly monitor each progeny with the help of HRMS and CRM and to fulfill the grievances and requests of the Progenys in a timely manner.

Exlent growth and life

Manager CRMContacting leads or existing clients to arrange meetings for sales representatives or executives.Identifying and qualifying potential leads through research and outreach.Following up with clients who have missed appointments to reschedule or gather feedback.Working closely with sales teams to understand their scheduling needs and preferences.

Customer Care - email reply of calls, new customer calls

CRM Manager for Real Estate company in sector 56, Gurgaon MCPSClient Handling & Coordination:Act as a single point of contact for post-sales customer queries.Manage customer on boarding and documentation after booking.Coordinate with internal departments (sales, legal, finance, site team) for customer queries and issues.Documentation & Records:Maintain and update client records, booking forms, agreements, and payment receipts.Coordinate agreement execution and registration process with legal teams.Payment Follow-up & Collection:Monitor and follow up on payment schedules as per agreed milestones.Send payment reminders and ensure timely collection.Customer Communication:Regularly update clients regarding construction progress, payment schedules, possession timelines, etc.Handle customer queries and grievances professionally and escalate complex issues when needed.CRM Software Management:Maintain records and activity logs on CRM software (like Salesforce, Zoho, or real estate-specific CRMs).Generate reports and dashboards for management review.Handover & Possession:Coordinate for timely possession, snag list, and final settlement with clients.Key Skills Required:Excellent communication & interpersonal skillsStrong follow-up and coordination abilityCustomer service orientationProficiency in CRM tools/software and MS OfficeKnowledge of RERA processes is an added advantageQualifications:Graduate / MBA preferredPrior experience in CRM in Real Estate industry is mandatory