Manager CRM Jobs in India

As a Key Account Manager, you will play a vital role in maintaining strong relationships with our most important clients. Your main goal is to ensure their needs are met and that they continue to receive exceptional service. Key Responsibilities:- **Client Relationship Management**: Build and maintain long-term relationships with key clients, ensuring their satisfaction and loyalty to our services.- **Account Strategy Development**: Create tailored strategies for each key account that align with their goals and our business objectives to drive growth.- **Sales Performance Monitoring**: Track sales performance for your accounts and provide regular updates and reports to management focusing on progress and areas for improvement.- **Problem Resolution**: Address any issues or challenges faced by clients quickly and effectively to maintain trust and satisfaction within the accounts.- **Cross-Functional Collaboration**: Work closely with other departments, such as sales, marketing, and customer service, to ensure a seamless experience for clients and to capitalize on upselling opportunities.Required Skills and Expectations:Candidates should have a degree in Engineering or a related field, with a strong understanding of account management practices. Excellent communication and interpersonal skills are essential, as you will frequently interact with clients. You should be detail-oriented, organized, and adept at analyzing data to inform your strategies. A proactive attitude and problem-solving skills will help you navigate challenges effectively. Experience in a similar role will be highly advantageous for driving success in this position.

We are looking for an experienced Sales Manager to lead our sales team in Kolkata. The ideal candidate will have 5 to 11 years of relevant experience and will drive our sales strategies, meet targets, and grow our customer base.**Key Responsibilities:**- **Develop Sales Strategies:** Create effective sales plans to increase market share and meet revenue targets. This involves analyzing market trends and customer needs.- **Lead Sales Team:** Supervise and motivate the sales team to achieve monthly and annual goals. Provide guidance and support to help team members improve their performance.- **Build Customer Relationships:** Establish and maintain strong relationships with key clients. Understand their needs and ensure high customer satisfaction to promote loyalty.- **Monitor Sales Performance:** Track the sales performance of the team regularly. Analyze data and reports to identify areas for improvement and implement necessary changes.- **Conduct Training Sessions:** Organize training programs for the sales team to enhance their skills and product knowledge. This ensures the team is well-equipped to face challenges in the market.**Required Skills and Expectations:**The ideal candidate should have excellent communication and interpersonal skills to effectively interact with clients and the team. Strong analytical and problem-solving abilities are necessary to develop strategies that drive results. A proven track record of achieving sales targets is essential. The candidate should be able to work collaboratively in a team and foster a positive work environment. A bachelor's degree in business or a related field is preferred, along with a thorough understanding of sales principles.

Area Sales Manager - Channel SalesJob DescriptionJob OverviewWe are seeking a dynamic, results-driven Area Sales Manager (Channel Sales) to lead and optimize indirect sales channels within a designated geographic territory. This role focuses primarily on building, managing, and expanding relationships with channel partners such as distributors, dealers, resellers, and retailers to drive revenue growth, achieve sales targets, and strengthen market presence.The ideal candidate will excel at channel strategy, partner enablement, and performance management while collaborating with internal teams to align on goals and deliver exceptional partner and customer experiences.Key ResponsibilitiesChannel Strategy & Development: Develop and execute channel sales strategies for the assigned area to meet or exceed revenue targets. Identify, recruit, onboard, and nurture new channel partners while optimizing existing relationships.Partner Management: Build strong, collaborative relationships with channel partner executives and sales teams. Provide ongoing support, training, marketing collateral, and resources to enable partners to effectively sell company products/services.ea355cSales Performance: Manage the indirect sales pipeline, including lead routing, deal registrations, forecasting, and performance tracking. Monitor partner sales funnels, drive campaigns, and ensure achievement of sales quotas.Team Leadership: Lead, coach, and motivate a team of channel sales representatives or account managers. Conduct performance reviews, set goals, and foster a high-performance culture.Market Analysis: Conduct market research and competitive analysis within the territory. Identify new opportunities, trends, and potential channel expansions to increase market share.Cross-Functional Collaboration: Work closely with direct sales, marketing, product, support, and finance teams to resolve issues, avoid channel conflicts, and ensure seamless delivery of products/services.Reporting & Optimization: Prepare regular reports on channel performance, sales metrics, and forecasts. Recommend improvements to products, processes, or strategies based on data and partner feedback.Compliance & Relationship Maintenance: Ensure partners adhere to company policies, branding guidelines, and contractual terms. Maintain high partner satisfaction levels.Requirements & QualificationsExperience: 5+ years in sales, with at least 3 years in channel/indirect sales management (preferably as an Area/Regional Sales Manager focused on channels). Proven track record of meeting/exceeding targets in a similar industry (e.g., FMCG, IT, telecom, manufacturing, consumer goods).Education: Bachelors degree or a related field. MBA preferred.Skills:Strong negotiation, relationship-building, and communication skills.Excellent analytical and problem-solving abilities with data-driven decision making.Proficiency in CRM systems (e.g., Salesforce), MS Office, and sales forecasting tools.Ability to travel extensively within the assigned territory.Personal Attributes: Goal-oriented, self-motivated, strategic thinker with strong leadership qualities and a customer/partner-first mindset.What We OfferCompetitive salary with performance-based incentives and commissions.Opportunities for career growth in a fast-paced environment.Comprehensive benefits package (health, travel, etc.).Supportive team and resources for success.This role is ideal for a proactive sales professional who thrives on indirect sales models and enjoys driving growth through partnerships rather than purely direct selling.

As a Client Relationship Manager, you will play a vital role in maintaining and enhancing relationships with our clients. Your primary responsibility will be to ensure a high level of customer satisfaction and service. Key Responsibilities:- **Manage Client Accounts**: Serve as the main point of contact for clients, addressing their queries and providing assistance to build trust and rapport.- **Monitor Client Satisfaction**: Regularly check in with clients to understand their needs and concerns, ensuring they feel valued and heard.- **Coordinate Communication**: Facilitate effective communication between clients and internal teams, ensuring that client expectations are clearly understood and met.- **Provide Product Support**: Assist clients in understanding our products and services, making sure they can utilize them to their fullest potential.- **Gather Feedback**: Collect and report client feedback to help improve services and address any areas of concern.Required Skills and Expectations:- Candidates should be female, with a minimum education of 12th grade. - Strong communication skills are essential for effective interaction with clients and internal teams.- A customer-oriented mindset is important, with an eagerness to help clients and resolve issues quickly.- Basic computer skills and familiarity with office software will help in managing client data and communication efficiently.- Ideal candidates will be proactive, detail-oriented, and possess good organizational skills to manage multiple client accounts effectively.- Previous experience in customer service or related roles is a plus, but not mandatory; candidates with a passion for client relations are encouraged to apply.

Job SummaryWe are looking for a CRM Manager to manage client relationships, ensure smooth service delivery, coordinate with internal teams, and maintain high levels of client satisfaction. The candidate will act as the main point of contact for clients and ensure timely completion of projects and business commitments.Key ResponsibilitiesHandle client communications through calls, emails, and meetings.Build and maintain strong relationships with existing clients.Coordinate with internal departments to ensure timely project completion.Track client requirements and provide regular updates.Resolve client concerns and ensure customer satisfaction.Monitor project progress and service quality.Maintain client records and CRM data accurately.Follow up with clients for feedback and future business opportunities.Support business growth through client retention and referrals.Prepare daily, weekly, and monthly client activity reports.Manage and guide the CRM team to achieve departmental goals.Ensure smooth execution of company policies and client commitments.Required SkillsExcellent Communication SkillsClient Relationship ManagementTeam Handling & CoordinationProblem-Solving AbilityTime ManagementCRM Software KnowledgeMS Office & Reporting SkillsCustomer Service OrientationQualificationAny Degree / MBA PreferredExperience in CRM, Customer Support, Client Servicing, or Operations Management

We are looking for a dedicated Customer Relationship Manager to strengthen our connections with clients in Alampur, Howrah. The ideal candidate will have 4 to 5 years of experience and a passion for enhancing customer satisfaction.Key Responsibilities:- **Client Interaction:** Engage with clients to understand their needs, provide guidance, and solve any issues they may face. This fosters a strong relationship and encourages client loyalty.- **Account Management:** Oversee client accounts, ensuring all services are delivered effectively. Regularly review account performance and identify opportunities for upselling or cross-selling our products or services.- **Feedback Collection:** Actively gather client feedback to understand their satisfaction levels and areas for improvement. This helps us continuously enhance our offerings.- **Reporting:** Prepare regular reports on client interactions and service performance. This information helps management assess relationship strategies and make informed decisions.Required Skills and Expectations:The ideal candidate should possess strong communication and interpersonal skills, enabling effective interactions with clients. Proven problem-solving abilities are essential for addressing client concerns promptly. A keen understanding of customer needs and the ability to analyze feedback to drive improvements are also important. The candidate should be detail-oriented, organized, and capable of managing multiple client accounts simultaneously. A graduate degree is required, and proficiency in using customer relationship software will be an advantage. Female candidates are encouraged to apply for this full-time office-based position.

Key Responsibilities:1) Accounting & Financial Operations:- Manage and record complete accounting transactions in Tally ERP, including purchases, spare parts inventory, inter-branch transfers, after-sales service revenue, operating expenses, and fixed assets.- Ensure all accounting entries are accurately recorded and compliant with applicable GST regulations and accounting standards.- Maintain General Ledger (GL) integrity and ensure timely posting of financial transactions.2) Financial Reporting & Consolidation:- Prepare standalone financial statements for the Head Warehouse and multiple After-Sales Service Centers.- Perform periodic financial consolidation of branches across multiple states and locations.- Generate accurate financial reports and management MIS for business decision-making.3) Reconciliation & Data Accuracy:- Reconcile CRM/business system data with financial records maintained in Tally.- Investigate and resolve discrepancies related to inventory, spare parts movement, service revenue, and accounting records.- Ensure consistency between operational and financial data.4) Month-End Closing & Audit Support:- Execute monthly, quarterly, and annual financial closing activities.- Coordinate with internal and external auditors during statutory audits and compliance reviews.- Support inventory verification and stock audits of spare parts and warehouse operations.- Provide financial data and documentation for audit and compliance requirements.5) Taxation & Compliance:- Support GST return preparation and filing processes.- Ensure adherence to statutory, taxation, and regulatory requirements.- Maintain complete and organized financial records for audits and government inspections.Eligibility Criteria:- Strong knowledge of GST, statutory compliance, and financial accounting processes.- Experience in multi-branch accounting and financial consolidation.- Exposure to mobile handset after-sales service, spare parts inventory accounting, or similar service-oriented industries will be preferred.

As a Customer Relationship Manager, you will play a crucial role in fostering strong relationships with our clients in Thane West. Your main responsibility is to ensure customer satisfaction and strengthen our companys reputation through excellent service.**Key Responsibilities:**- **Client Communication:** Engage with clients regularly to address their needs and concerns, promoting a positive relationship.- **Customer Feedback Management:** Gather and analyze customer feedback to improve services and tailor solutions to enhance customer experience.- **Problem Resolution:** Act as the first point of contact for any issues, ensuring timely and effective resolution to maintain customer satisfaction.- **Sales Support:** Assist the sales team by providing insights into customer requirements and potential cross-selling or upselling opportunities.- **Relationship Building:** Develop and maintain long-term relationships with key clients to ensure loyalty and retention.**Required Skills and Expectations:**You should have 3 to 5 years of experience in customer relationship management. A Higher or Advanced Diploma is necessary for this role. You must have strong communication and interpersonal skills, enabling you to connect easily with clients. Problem-solving abilities are critical, as you will need to handle customer issues effectively. A positive attitude and a proactive approach towards customer service are essential in ensuring client satisfaction. Proficiency in standard office software and CRM tools will assist you in managing client interactions efficiently. Your ability to work in an office environment and collaborate with team members will contribute to our overall success.

ABOUT THE JOBCompany DescriptionFull Basket Property is the fastest-growing company in the online real estate space, with a vision to become a one-stop shop for all kinds of real estate needs. We are committed to providing comprehensive real estate solutions that cater to the diverse requirements of our clients. Our services are designed to offer convenience, transparency, and efficiency in real estate transactions.Role DescriptionThis is a full-time on-site role for Relationship Manager located in Hyderabad. The applicants will oversee and manage sales operations, develop sales strategies, and meet sales targets. Day-to-day tasks include leading and motivating the sales team, building and maintaining relationships with clients, and providing sales forecasts. The applicants will also be responsible for identifying new opportunities in the market and ensuring customer satisfaction.QualificationsSales Management, Individual Targets, Team Leadership, and Sales Strategy skillsStrong communication and interpersonal skillsCustomer Relationship Management and Client Retention skillsAbility to analyze sales data and market trendsBachelor's degree in Business Administration, Marketing, or a related fieldProven experience in sales management roles, preferably in the real estate sectorProficiency in CRM software and sales management toolsProblem-solving skills and a results-oriented approach

As a Customer Relationship Manager, you will play a crucial role in managing and nurturing relationships with our clients to ensure their satisfaction and loyalty. Your responsibilities will include:- **Building Strong Relationships**: Develop and maintain positive interactions with customers, understanding their needs and preferences to enhance their experience.- **Addressing Customer Queries**: Handle customer inquiries and concerns promptly, providing effective solutions to ensure a high level of service and customer satisfaction.- **Gathering Customer Feedback**: Collect feedback from clients about our products and services to identify areas for improvement and support product development.- **Cross-Selling Products and Services**: Identify opportunities to introduce customers to additional products or services that may benefit them, contributing to overall sales growth.- **Maintaining Customer Records**: Keep accurate and updated records of customer interactions and transactions in our database, facilitating efficient communication and follow-ups.To excel in this role, you should have:- **Excellent Communication Skills**: Strong verbal and written communication abilities are essential for effectively interacting with customers and addressing their needs.- **Interpersonal Skills**: A friendly and approachable demeanor is important for building rapport with clients and fostering a positive relationship.- **Problem-Solving Abilities**: Be able to think critically and provide effective solutions to customer issues as they arise.- **Basic Computer Proficiency**: Familiarity with office software and customer management systems will aid in completing daily tasks efficiently.- **Adaptability**: Willingness to learn and adapt to changing customer demands and company procedures, ensuring continuous improvement in service delivery.

Post Crm manager or asstt manager Exp -atleast 5- 6 year. Real estate backgroundKnowledge of residential housing , commercials and affordable housing