Manager CRM Jobs in India

Job Title: CRM Executive Department: Sales / Marketing / Customer Operations Reports To: CRM Manager / Head of Marketing / Head of Sales Job Summary: The CRM Executive manages customer databases, oversees retention campaigns, and ensures smooth lead lifecycle management across sales and support teams. The role focuses on driving customer engagement, maintaining high CRM data integrity, and optimising customer lifetime value. Key Responsibilities * Database & Pipeline Management: Maintain, clean, and segment contact databases to support targeted outreach, lead assignment, and pipeline visibility. Campaign Execution: Plan and deploy automated customer journeys, email marketing drips, SMS/WhatsApp alerts, and re-engagement campaigns. Cross-Functional Support: Coordinate with sales, marketing, and customer support to streamline lead handoffs, customer onboarding, and query escalation. Customer Retention & Loyalty: Monitor churn indicators, resolve account-level concerns, and run retention programs to maximize repeat business.Reporting & Analytics: Build dashboards tracking conversion rates, pipeline health, email deliverability, open/click rates, and customer satisfaction metrics. System Administration: Manage basic user permissions, configure standard workflow automation, and troubleshoot day-to-day user errors inside the CRM platform.Required Qualifications & Skills * Experience: 1-3 years of hands-on experience in a CRM, email marketing, or customer relations role. Tools: Proficiency in platforms such as Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, or Klaviyo/Mailchimp.Data Literacy: Solid command of MS Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP) for list cleaning and performance reporting.Communication: Clear written and verbal communication skills for cross-team coordination and customer-facing messaging. Education: Bachelor's degree in Marketing, Business Administration, Computer Applications, or a related field.

We are looking for a Senior Marketing Manager with 8 to 12 years of experience in the nutraceuticals sector to join our team in Ahmedabad. This full-time position requires a male candidate who is passionate about marketing and has a strong understanding of the industry.nnKey Responsibilities:nn1. Strategic Planning: Develop and implement comprehensive marketing strategies to enhance the market presence of our nutraceutical products.n n2. Market Analysis: Conduct thorough market research to identify trends, customer preferences, and competitive landscape, ensuring our offerings are aligned with consumer needs.nn3. Campaign Management: Oversee the execution of marketing campaigns across various channels, ensuring consistency in messaging and branding.nn4. Team Leadership: Manage and mentor a team of marketing professionals, fostering a collaborative and productive work environment.nn5. Stakeholder Collaboration: Work closely with cross-functional teams, including sales, product development, and regulatory affairs, to support product launches and promotional activities.nnRequired Skills and Expectations:nnCandidates should possess a strong background in marketing with relevant experience in the nutraceutical industry. Excellent communication and leadership skills are essential, along with a proven ability to analyze market data and trends. The ideal candidate should be results-driven, able to manage multiple projects simultaneously, and be comfortable working in a fast-paced environment. A graduate degree is required, and a strong aptitude for team collaboration is critical for success in this role.

K9HR SOlUTIONS, Nidhi Jethva(HR Manager - Mo. No. 93134 66308 Email ID : hr02@k9hr.com) is looking for a CRM Manager to join our team in Morbi.Qualification Graduate in Marketing, Business Administration, Agriculture, Commerce, or related field. MBA (Marketing) preferred.Experience Minimum 3-7 years of experience in CRM, Sales Coordination, Marketing Operations, or Business Development. Experience working with Zoho CRM, Salesforce, SAP CRM, or similar CRM software. Experience in Agriculture Equipment, Farm Machinery, Tractor Industry, Agri Inputs, or Industrial Products preferred.Skills Required CRM Software Management Sales Coordination & MIS Reporting Data Analysis & Dashboard Preparation Excel (Advanced), Power BI preferred Lead Management & Customer Relationship Management Dealer Network Development Support Strong Communication & Follow-up Skills English, Hindi, and regional language knowledge preferredTravel Requirement Primarily based at Halvad Head Office. Occasional travel for dealer meetings, exhibitions, market surveys, and customer visits across MH, AP, TS, KA, TN, and KL.Compensation Salary: As per experience and qualifications. Performance Incentive: Based on lead conversion, CRM effectiveness, and business development support. TA/DA: As per company policy.Expected Deliverables Maintain 100% updated CRM database. Improve lead conversion tracking and reporting. Support appointment of new dealers in target states. Generate actionable sales and marketing dashboards. Strengthen customer and dealer engagement through systematic CRM processes. Support AC AGRO TECHNOLOGY's Pan-India expansion strategy.

CENTER MANAGER - JAYANAGAR, GUWAHATIAn experienced Centre Manager to oversee the day-to-day operations of an education/coaching center. The role involves managing staff, handling student and parent queries, driving admissions and enrolments, monitoring center performance, coordinating academic and administrative activities, and ensuring smooth overall operations. Candidates should have 3-6 years of experience in the education, coaching, or training sector with strong communication, leadership, and team management skills.

This is a modern, execution-heavy role. You will run field operations through our company app/CRM, ensuring technician attendance, site visits, service reports, and closures are captured in real time. The goal is simple: no complaint should remain unattended or poorly documented, and no deductions should happen due to missed timelines, missing attendance, or incomplete portal compliance.Key Responsibilities Lead Pan-India Field Team (20+): Plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness. App-Based Monitoring & Work Control: Use the company app to track technician location, attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app (not WhatsApp-only operations). Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues with clear timelines and escalation. Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports. Men + Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation so technicians reach site with the right parts and support. RCA & CAPA Execution: Coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues. Service Documentation Discipline: Ensure complete service visit reports, commissioning/installation records, customer sign-offs, photos/evidence, and closure notes as per railway expectations. Dashboards & SLA Management: Maintain trackers/dashboards for open complaints, aging, repeat issues, response times, and closure quality; run daily/weekly reviews with field teams. Training & Field Readiness: Train technicians on installation standards, safety, professional site conduct, and documentation requirements inside the app. Customer Communication: Coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments smoothly and professionally.Required Skills & Competencies Serving in the railways as a After sales manager for complaint monitoring is MANDATORY to apply for this role. Proven experience managing distributed field service teams in railways/automotive/industrial equipment/safety-critical manufacturing. Strong execution discipline: you can run SLA-based closures and stop issues from aging. Comfort with tech-enabled operations: app-based attendance, job tracking, CRM workflows, dashboard reporting. Strong coordination skills across QA/Production/Stores/Dispatch and external stakeholders. Strong documentation rigor and ability to defend closures with evidence. Good Excel/MIS capability for reporting and analysis.Qualifications B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred). 4-10 years relevant experience; railways exposure is a strong advantage. Administration job and there is no travel expected. Travel heavy role also available.

We are seeking a dedicated Client Relationship Manager to join our team in Rajouri Garden, Delhi. The ideal candidate will have 1 to 3 years of experience in building and maintaining client relationships. As a key point of contact, you will ensure client satisfaction and drive loyalty.nnKey Responsibilities:nn1. Client Engagement: Develop strong relationships with clients by understanding their needs and providing tailored solutions to enhance their experience.nn2. Issue Resolution: Address and resolve client inquiries and concerns promptly to ensure a high level of satisfaction.nn3. Feedback Gathering: Collect client feedback and insights to identify areas for improvement and to help shape future services.nn4. Reporting: Prepare regular reports on client interactions and satisfaction metrics to inform management and support strategic decision-making.nnRequired Skills and Expectations:nnCandidates should possess a graduate degree and demonstrated experience in client relations. Strong communication skills are essential, with the ability to convey information clearly and effectively. The role requires excellent problem-solving skills, a proactive attitude, and a commitment to delivering high-quality service. Additionally, candidates should be comfortable working in an office environment and managing multiple client accounts simultaneously. A passion for building relationships and a female candidate preference aligns with our organization's values.

Position Overview: company is seeking a highly motivated and results-oriented Executive/Assistant Manager - Business Development to drive the expansion of our technology solutions within large private and government institutions. The ideal candidate will be responsible for identifying new business opportunities, cultivating strategic partnerships, and delivering customized solutions to meet the evolving needs of our clients.Experience : 1-5YearsQualifications: B-Tech/ BE in Civil, Mechanical, Electrical or Electronics engineering with MBA from a reputed InstituteProven track record of success in business development, sales, or account management roles within the technology industry.Demonstrated experience selling complex technology solutions to large enterprises and government agencies.Strong understanding of industry trends, market dynamics, and customer needs within the technology sector.Excellent communication, negotiation, and presentation skills.Ability to work independently and collaboratively in a fast-paced, dynamic environment.Strategic thinker with a results-driven mindset and a passion for driving business growth.Proficiency in CRM software and other sales productivity tools.Willingness to travel as needed to meet with clients and attend business meetings.Salary: Commensurate with candidate profileJob Location: Delhi NCRKey Responsibilities: Identify and develop new business opportunities within large private and government institutions. Build and maintain strong relationships with key decision-makers and stakeholders at prospective client organizations. Collaborate with internal teams to understand client requirements and develop tailored technology solutions. Conduct market research to identify industry trends, competitive landscapes, and potential growth opportunities. Develop and execute strategic business development plans to achieve revenue targets and market expansion goals. Lead the end-to-end sales process, from initial prospecting to contract negotiation and closure. Prepare and deliver compelling presentations, proposals, and demonstrations to showcase our technology solutions. Track and report on sales performance metrics, pipeline activity, and market trends to senior management. Stay abreast of emerging technologies and industry developments to maintain a competitive edge in the market. Represent the company at industry events, conferences, and networking opportunities to enhance brand visibility and generate leads.

Power Expert Engineers is looking for an experienced, highly capable and result-oriented Sales Manager / Business Development Manager to independently handle and grow our sales operations across Bhiwadi Performance Expectation: This is a target-driven senior sales role. The selected candidate will be responsible for generating and closing business with a minimum expected monthly sales of 10 Lakhs across Bhiwadi. The candidate should have the capability to independently manage the complete sales cycle, develop new clients, handle negotiations and consistently achieve business targets.The ideal candidate should have strong experience in B2B sales, preferably in CCTV, Electronic Security, IT Infrastructure, Networking, Fire & Safety, ELV or related solution-based industries. The candidate must be capable of independently managing the complete sales cycle and taking ownership of business development.*Key Responsibilities** Generate new B2B business opportunities and develop new clients.* Handle the complete sales cycle from lead generation to order closure.* Conduct client meetings, site visits and requirement discussions.* Understand customer requirements and propose suitable CCTV, security, IT and networking solutions.* Prepare and follow up on quotations, proposals and techno-commercial offers.* Handle negotiations and close profitable deals.* Develop and maintain strong relationships with corporate, industrial, commercial and institutional clients.* Follow up consistently on leads, quotations, pending approvals and ongoing opportunities.* Coordinate with the technical, installation and operations teams for smooth project execution.* Manage sales activities and client relationships across Bhiwadi as well as Gurgaon.* Develop new accounts while maintaining and growing existing customer relationships.* Track sales pipeline, targets, follow-ups and closures and provide regular sales reports to management.* Identify new market opportunities, projects and potential business accounts.* Take ownership of assigned sales targets and contribute directly to company growth.---For an exceptional candidate with strong industry experience, proven sales performance and the ability to independently manage the complete sales function

We are seeking a Closing Manager to oversee the closing process in our organization. The ideal candidate will have 3 to 6 years of experience in a similar role and will be responsible for ensuring smooth and accurate closures on various projects.Key Responsibilities:- Supervise the Closing Process: Oversee all closing activities, ensuring they are completed accurately and on time.- Coordinate with Teams: Work closely with different departments, such as sales and finance, to gather necessary documentation for closings.- Review Documentation: Ensure all required paperwork is complete and compliant with company policies and regulations.- Training and Mentoring: Provide training and support to junior staff in the closing department, ensuring they understand procedures and best practices.- Problem Resolution: Address any issues or delays in the closing process swiftly to minimize impact on operations.- Generate Reports: Prepare regular reports on closing activities and provide feedback to management on performance and areas for improvement.Required Skills and Expectations:- Candidates should have a strong understanding of closing processes and related documentation, demonstrating attention to detail.- Excellent communication skills are essential, both verbal and written, to interact with various teams and clients.- Strong organizational skills are necessary to manage multiple closing processes effectively and comply with deadlines.- Must be a problem-solver, capable of addressing challenges efficiently and implementing improvements where needed.- Proficiency in relevant software and tools is expected to streamline closing tasks and maintain records accurately. If you meet these qualifications and are ready to take on the challenges of a Closing Manager, we encourage you to apply.

We are looking for a dedicated Customer Relationship Manager to strengthen our connection with clients and ensure their satisfaction. The ideal candidate has 1-2 years of experience and will work full-time from our office in Bawana, Delhi.Key Responsibilities:1. Client Interaction: Engage with customers through calls and meetings to understand their needs and gather feedback, ensuring they feel valued and heard.2. Account Management: Monitor customer accounts to maintain strong relationships, addressing any issues promptly to retain client loyalty.3. Problem Solving: Identify and resolve customer complaints effectively, providing timely solutions that enhance customer satisfaction and trust.4. Reporting: Keep detailed records of customer interactions and feedback, reporting on customer trends and potential areas for improvement.5. Collaboration: Work closely with marketing and product teams to relay customer insights, helping shape services and offerings that meet client demands.Required Skills and Expectations:Candidates must have a degree and a strong understanding of customer service principles. Excellent communication and interpersonal skills are essential for building relationships. A proactive attitude toward problem-solving is necessary, along with the ability to work independently and in a team setting. Familiarity with CRM software is a plus. We expect a positive and enthusiastic approach to client management that fosters long-term partnerships. This role is ideal for females who are passionate about customer relations and seek to grow in a dynamic environment.

As part of standardizing our sales and ensuring consistent performance across the department, we are outlining the key working procedures, responsibilities, and evaluation parameters applicable to sales. 1. Key Responsibilities (KRAs)1.1 Sales Management & Strategy Develop and execute effective sales strategies for the entire product portfolio. Identify new business opportunities and key accounts to drive revenue growth. Conduct competitor analysis and monitor market trends to refine sales tactics and approach.1.2 Client & Account Management Build and maintain strong relationships with clients, partners, and vendors. Negotiate and close high-value deals in alignment with company objectives. Ensure high levels of client satisfaction through regular follow-ups, proactive engagement, and timely support.1.3 Sales Reporting & AnalyticsAll sales persons must maintain and share the following reports on time: Daily Sales Update: To monitor daily performance Weekly Sales Report: Highlight lead conversions, challenges, and progress on ongoing deals.(By Saturday 7PM) Monthly Sales Report: Detailed analysis of KPIs, targets vs. achievements, revenue insights, and strategies.(by last working day 7PM)Reports should be shared as per the prescribed formats and timelines.Each report must be sent via email, CCing all key stakeholders (reporting manager, operations, and accounts).Additionally, ensure that CRM systems and dashboards are updated daily for data accuracy and analytics.1.4 Team Leadership & Training Senior members are expected to mentor new or junior sales executives. Regular team training sessions will be conducted to improve sales skills and product knowledge. KPIs will be set individually, and performance evaluations will be carried out periodically.

This is a modern, execution-heavy role. You will run field operations through our company app/CRM, ensuring technician attendance, site visits, service reports, and closures are captured in real time. The goal is simple: no complaint should remain unattended or poorly documented, and no deductions should happen due to missed timelines, missing attendance, or incomplete portal compliance.Ideal Experience: 4 to 5 years in technical customer service, maintenance, or after-sales operations within the heavy engineering, automotive, or railway component sector.

Key Responsibilities:Manage daily accounting operations and maintain financial recordsMonitor cash transactions, deposits, and withdrawalsPrepare and verify ledgers, balance sheets, and financial reportsEnsure compliance with banking policies, KYC, and audit requirementsHandle account reconciliation and resolve discrepanciesSupport internal and external auditsSupervise junior accounting staff and ensure workflow efficiencyAssist Branch Manager in overall branch operationsMonitor loan and deposit accounting processesEnsure proper documentation and record-keeping

Client Management: Ensure that all needs of clients are successfully met and managedafter booking. After-Sales Service: Provide continuous support to existing clients and ensure they arefully satisfied with the services offered. Client Feedback: Actively seek honest and constructive feedback from clients toimprove services and resolve any concerns. Booking to Payment Collection to Possession: Provide end-to-end service to clients,from order placement to payment collection, ensuring satisfaction at every stage. Query Resolution: Address and resolve all client queries promptly, ensuring a smoothand positive experience. Product & Service Guidance: Offer insights and assistance to clients regarding ourproducts or services, ensuring they are well-informed. Complaint Handling: Act as the main point of contact for client complaints and escalateissues to the relevant department or personnel for resolution. Proactive Communication: Understand client needs, proactively address issues, andensure a high level of customer satisfaction at all times. Documentation: Maintaining and filing documentation as per the process of thecompany including receipts, demand letters, interest letters, etc if and when needed. Coordination: Coordination with different departments and entities such as banks toensure the client journey is seamless.

Customer Service ManagerExperience: 5-8 YearsLocation: BangaloreHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Customer Service Manager to lead customer support operations, improve service quality, and ensure high customer satisfaction. The role involves managing teams, monitoring service KPIs, handling escalations, and driving process improvements.Key Responsibilities:Manage day-to-day customer service operations and teams.Monitor CSAT, TAT, SLA and other service KPIs.Handle escalated customer issues and ensure timely resolution.Identify process gaps and implement service improvements.Prepare MIS and performance reports.Coordinate with internal teams to resolve customer concerns.Relevant Skillset:Customer Service, Customer Support, Customer Experience, CSAT, SLA, TAT, Escalation Management, Team Management, CRM, MIS, Service Operations, Process Improvement, Quality Management, Voice Process, E-commerce, BFSI

We are looking for a dynamic Marketing Manager to lead promotional activities, generate student leads, and strengthen the institutes brand presence. The candidate will be responsible for both online and offline marketing strategies to drive admissions and business growth.RESPONSIBILITIES-1. Plan and execute marketing campaigns to increase student enrollment2. Generate leads through digital platforms, field marketing, and partnerships3.Manage social media marketing, online ads, and website promotions4.Coordinate seminars, workshops, and school/college tie-ups5.Work closely with the admission counseling team for lead conversion6. Handle branding, hoardings, pamphlets, and local area marketing7. Track campaign performance and prepare marketing reports8. Manage marketing team and vendors

We are looking for an Operation Executive to manage daily operational activities, coordinate between departments, and ensure smooth functioning of classes and student services.Key Responsibilities:-1. Coordinate class schedules, faculty, and classroom arrangements2. Handle student records, attendance, and operational documentation3. Support admission and counseling team in daily activities4. Manage exam schedules, study material distribution, and logistics5. Coordinate with vendors and internal teams6. Resolve student queries related to operations7. Prepare reports and maintain MIS