Guest Relations Jobs in India

We are looking for a dedicated Hotel Manager to oversee our operations in Naranpura, Ahmedabad. The ideal candidate will have 3 to 9 years of experience in the hospitality industry and must have completed at least the 10th grade. This is a full-time position requiring a male candidate who will work from the office.nnKey Responsibilities:nn1. Operations Management: You will ensure smooth daily operations, addressing any issues that arise to maintain high standards of service.nn2. Staff Supervision: Lead and manage hotel staff, including scheduling, training, and performance evaluations to create a positive work environment.nn3. Guest Relations: Interact with guests to ensure satisfaction, handle complaints effectively, and work to enhance their overall experience.nn4. Financial Oversight: Assist in budget management by monitoring expenses, adjusting staffing levels, and ensuring fiscal responsibility.nn5. Marketing and Promotion: Coordinate marketing efforts to promote the hotel and increase occupancy rates.nnRequired Skills and Expectations:nnThe ideal candidate must possess strong leadership capabilities, be an excellent communicator, and demonstrate effective problem-solving skills. Attention to detail and a commitment to exceptional guest service are essential. The candidate should also be proficient in managing a diverse team and handling multiple tasks simultaneously. Flexibility in working hours is a must to accommodate the dynamic nature of the hospitality industry.

Key ResponsibilitiesWelcome and assist guests in a professional and courteous manner.Handle guest inquiries, requests, and complaints promptly and effectively.Provide information about products, services, facilities, and company policies.Maintain accurate guest records and update databases as required.Coordinate with internal departments to ensure seamless guest service.Manage guest appointments, reservations, and follow-up communications.Monitor guest feedback and suggest improvements to enhance customer experience.Ensure reception and guest areas are well-maintained and presentable.Support promotional events, customer engagement activities, and special occasions.Maintain confidentiality and professionalism in all guest interactions.

Hotel Operations Manager Experience: 8-10 YearsLocation: HyderabadHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Hotel Operations Manager to oversee day-to-day hotel operations and ensure smooth functioning across front office, housekeeping, F&B and guest services. The role involves team management, guest experience, operational efficiency and maintaining service standards.Key Responsibilities:Manage daily hotel operations and departmental coordination.Lead and supervise operational teams.Monitor guest satisfaction and resolve escalations.Ensure service, hygiene and operational standards are maintained.Monitor occupancy, revenue and operational costs.Manage vendor coordination and operational requirements.Prepare operational reports and drive process improvements.Relevant Skillset:Hotel Operations, Hospitality Management, Front Office, Housekeeping, F&B Operations, Guest Relations, Team Management, Guest Experience, Hotel PMS, Revenue Management, Cost Control, Vendor Management, SOP, Operations Management

Guest Service ExecutiveJob ProfileKey Responsibilities:Cash Counter Handling: Manage cash transactions accurately, maintain cash balance, and ensure proper billing procedures.POS Operations: Operate POS systems efficiently for billing, ticketing, and food sales.Guest Handling: Provide courteous and prompt assistance, address guest queries, and ensure a pleasant service experience.Ticket Sales: Sell tickets at the counter, issue receipts, and guide guests about available services.Food Counter Sales: Handle food orders at the counter, upsell items, and ensure accurate and timely service.Food Service: Serve food to guests at their seats while maintaining hygiene and service quality standards.Skills & Competencies:Strong communication and customer-service skillsBasic cash and POS handling knowledgeAbility to multitask in a fast-paced environment Positive attitude and team-oriented, Attention to detail and problem-solving abilities.Job Types: Full-time, Permanent, FresherWork Location: GOTA

1) To meet all communication skills applicable for this position.2) To find the business opportunities for Hotel Banquet Sales.3) To achieve budget/sales target.4)To meet with the clients to develop good PR relationship.

We are seeking a dedicated Resort Manager with 5 to 7 years of experience to oversee our operations in Ernakulam. The ideal candidate will ensure that our guests have a memorable experience while managing the daily activities of the resort.Key Responsibilities:- Guest Experience Management: Ensure that guests receive exceptional service throughout their stay, addressing any concerns promptly to enhance satisfaction.- Staff Supervision and Training: Lead and support a team of employees, providing training and guidance to ensure they meet high service standards.- Operational Oversight: Monitor all resort operations, including housekeeping, food and beverage, and recreational activities, to ensure smooth and efficient functioning.- Budget Management: Develop and manage budgets, tracking expenses and revenue to ensure financial targets are met.- Marketing and Promotion: Collaborate with the marketing team to implement promotional strategies that boost occupancy rates and attract new guests.- Compliance and Safety: Ensure that all operations meet health, safety, and legal regulations, creating a safe environment for both guests and staff.Required skills for the Resort Manager role include strong leadership abilities, excellent communication skills, and a passion for customer service. Candidates should be organized and detail-oriented, able to manage multiple tasks efficiently. A background in hospitality or a related field, along with relevant certifications, is preferred. The successful candidate should thrive in a team environment and possess a decisive problem-solving attitude. Experience in managing diverse teams will be an advantage.

Key responsiabilties:Greet and welcome guests with warmth, elegance, and professionalismManage reservations and maintain waiting lists .Escort guests to their tables and ensure they are comfortably seatedBuild rapport with guests, understand their preferences, and ensure memorable dining experiencesHandle guest feedback gracefully and escalate concerns when necessaryCoordinate with restaurant staff to ensure smooth table service and guest satisfactionMaintain a poised and polished presence throughout service hoursQualifications:Minimum 1 year of experience (hotel or restaurant).Positive attitude, punctuality and strong work ethic.Ready to work in shifts

Welcome and assist guests professionally.Take food and beverage orders accurately.Serve food and beverages as per hotel standards.Maintain cleanliness and hygiene of dining and service areas.Coordinate with kitchen and service team for timely delivery.Ensure proper table setup and clearance.Handle guest requests and complaints politely.Follow grooming, hygiene, and safety standards.Support banquet and special event operations when required.

Job Description - GRE (Guest Relations Executive)Location: ChambaCompany: Keekoo Hospitality Pvt LtdExperience Required: Minimum 1 YearPosition: Guest Relations Executive (GRE)Job Responsibilities: Welcome guests warmly during check-in and ensure smooth guest handling Maintain excellent guest relations throughout the stay Handle guest queries, requests, and complaints professionally Coordinate with housekeeping, F&B, and front office teams for guest satisfaction Assist guests with resort information, activities, and local guidance Ensure high standards of hospitality and customer service Follow up on guest feedback and maintain guest satisfaction records Support front office operations whenever required Maintain proper grooming, etiquette, and communication standardsRequirements: Minimum 1 year of experience in hospitality or hotel industry Good communication and interpersonal skills Pleasing personality with professional grooming Basic computer knowledge and coordination skills Ability to handle guests politely and confidently Flexible to work in shifts and during weekends/holidaysSalary & Benefits: Salary: As per experience and interview Food & Accommodation: Provided Career growth opportunities within hospitality operations

ROLE/TITLEAssistant Executive, Front OfficeREPORTING TOAssociate Manager - Administration & FacilitiesROLE PURPOSEThe Front Desk Executive will be the first point of contact for visitors, clients and employees at PMI India. The role is responsible for managing front desk operations, handling communication, providing administrative support and ensuring a professional and welcoming environment at the workplace.ACCOUNTABILITIES / RESPONSIBILITIES Responsible for managing professional reception, communication flow, coordination and administrative support for smooth plant and office operations. Receive visitors after completion of security clearance, confirm appointment details, inform the concerned departments, guide visitors to designated areas in compliance with plant access rules and maintain accurate visitor coordination logs, appointment schedules and related administrative records for reference, reporting and audit purposes. Handle incoming telephone calls and intercom communications in a professional manner and route calls and messages accurately to plant departments, management or support teams to ensure effective internal communication. Coordinate domestic and international travel arrangements for employees, including air, rail, hotel and local transportation and maintain complete travel documentation, confirmations and billing records. Coordinate with approved courier service providers for the receipt, recording, distribution and outward dispatch of official documents and parcels, while maintaining accurate courier and dispatch registers with proper tracking and acknowledgment details. Maintain continuous coordination with the Security team for visitor movement, communication support and other front office related operational requirements, while adhering to defined role boundaries.SKILLS & EXPERIENCE Graduate in any discipline from a recognized institution. Up to 2 years of experience as a Front Desk Executive, Receptionist or in a similar administrative role. Excellent verbal and written communication skills with the ability to interact professionally with internal and external stakeholders. Strong interpersonal and customer-handling skills with a service-oriented and courteous approach. Professional appearance, positive attitude and high standards of workplace etiquette. Good organizational, coordination and multitasking abilities with attention to detail. Working knowledge of MS Office applications including Word, Excel and Outlook. Prior experience in travel coordination and hotel booking will be an added advantage.

Reservation ExecutiveMinimum 0-1 Year + in Hospitality and Reservation

We are seeking a Front Desk Manager to lead our front office team and ensure a welcoming experience for all guests. The ideal candidate will have a Bachelors degree in Hotel Management and 1 to 4 years of relevant experience.Key Responsibilities:- Supervise Front Desk Operations: Manage daily front desk activities to ensure smooth operations and provide excellent service to guests.- Guest Check-In and Check-Out: Oversee the check-in and check-out processes to ensure efficient, friendly service and make guests feel welcomed.- Staff Management: Train and motivate front desk staff to provide outstanding customer service and foster a positive work environment.- Handle Guest Inquiries: Address guest inquiries and complaints promptly and professionally, ensuring guest satisfaction.- Maintain Records: Keep accurate records of guest information, bookings, and payments to ensure seamless financial transactions.- Collaborate with Other Departments: Work closely with housekeeping, maintenance, and other departments to ensure all guest needs are met efficiently.Required Skills and Expectations:The ideal candidate should have strong communication and interpersonal skills to interact effectively with guests and staff. Organizational abilities are crucial for managing multiple tasks efficiently. A friendly and approachable demeanor is essential for creating a welcoming atmosphere. The candidate must demonstrate problem-solving skills and the ability to handle challenging situations calmly. Proficiency in computer systems and hotel management software is preferred. Reliable and punctual work habits are expected, along with a commitment to maintaining high standards of hospitality.

Job Description:The Emerald Resort is looking for enthusiastic and responsible candidates to join our hospitality team. We are hiring for Front Office Executive and other hotel operational roles. The candidate should have good communication skills, a professional attitude, and the ability to handle guests efficiently.Key Responsibilities:Welcome and assist guests during check-in and check-outHandle guest inquiries, reservations, and phone callsCoordinate with housekeeping and other departmentsMaintain guest records and ensure smooth front desk operationsProvide excellent customer service to ensure guest satisfactionDirect walk-in Interviews also possible Feel free to contact us on - 9119411411 or 9021373151 Mail - info@theemeraldresorts.in

Welcome and greet guests when they arriveHandle guest check-in and check-outVerify guest reservations and IDProvide room keys and hotel informationAnswer guest questions about hotel services, restaurants, or nearby placesHandle phone calls and room booking inquiriesManage guest complaints and solve problems politelyCoordinate with housekeeping and other hotel departments

We are hiring in urgent base All staff are with good and humble nature we can provide you food and accommodation also your salary depends upon your experience 15000 to 30000 per month

Guest Service ExecutiveJob ProfileKey Responsibilities:Cash Counter Handling: Manage cash transactions accurately, maintain cash balance, and ensure proper billing procedures.POS Operations: Operate POS systems efficiently for billing, ticketing, and food sales.Guest Handling: Provide courteous and prompt assistance, address guest queries, and ensure a pleasant service experience.Ticket Sales: Sell tickets at the counter, issue receipts, and guide guests about available services.Food Counter Sales: Handle food orders at the counter, upsell items, and ensure accurate and timely service.Food Service: Serve food to guests at their seats while maintaining hygiene and service quality standards.Skills & Competencies:Strong communication and customer-service skillsBasic cash and POS handling knowledgeAbility to multitask in a fast-paced environment Positive attitude and team-oriented, Attention to detail and problem-solving abilities.Job Types: Full-time, Permanent, FresherWork Location: GOTA

1) To meet all communication skills applicable for this position.2) To find the business opportunities for Hotel Banquet Sales.3) To achieve budget/sales target.4)To meet with the clients to develop good PR relationship.