Customer Support Technician Jobs in India

Civil Guruji Pvt. Ltd. is looking for an enthusiastic and target-oriented Sales Personality to join our team. - Sales CoordinatorThe role involves lead generation, calling, follow-ups, sales conversion, college visits, company collaboration & business development to promote our training programs.Key ResponsibilitiesHandle inbound/outbound calls and follow up with potential customers.Explain training programs, fees, offers and enrollment process.Generate and convert leads into admissions.Visit colleges and educational institutions for business development.Coordinate and organize workshops, seminars and career sessions at colleges.Interact with students and generate quality leads.Build and maintain collaborations with companies, organizations and industry partners for training, recruitment, corporate programs and other business opportunities.Maintain lead records and follow-up status.Coordinate with the internal team for lead conversion and student onboarding.Achieve daily and monthly sales targets.RequirementsGood communication and convincing skills.Comfortable with calling as well as field/college visits.Good interpersonal and presentation skills.Target-oriented and self-motivated.Sales/Telecalling/Business Development experience preferred.Freshers with good communication and confidence can also apply.Job Type: Full-time

We are seeking a Back Office Coordinator to join our team in Basti Bawa Khel, Jalandhar. This full-time position is ideal for a detail-oriented female graduate with 1 to 2 years of experience in administrative roles.nnThe Back Office Coordinator will be responsible for ensuring smooth daily operations within our office. Key responsibilities include managing documentation and maintaining accurate records to support various departments. You will also assist in coordinating schedules, ensuring that appointments and meetings run efficiently. nnIn addition, the role involves communication with internal teams to facilitate information sharing and updates, as well as verifying data entry to maintain accuracy and consistency. You will help resolve administrative issues and provide support to your colleagues, promoting a collaborative work environment.nnThe ideal candidate should be organized, possess excellent communication skills, and demonstrate proficiency in office software. Attention to detail is crucial, as well as the ability to prioritize tasks effectively. A strong work ethic and the ability to work independently while being a team player are essential for success in this role. nnIf you are looking to build your career in a dynamic and supportive work environment, we encourage you to apply for this opportunity.

Civil Guruji Pvt. Ltd. is looking for an enthusiastic and target-oriented Sales Personality to join our team.The role involves lead generation, calling, follow-ups, sales conversion, college visits, company collaboration & business development to promote our training programs.Key ResponsibilitiesHandle inbound/outbound calls and follow up with potential customers.Explain training programs, fees, offers and enrollment process.Generate and convert leads into admissions.Visit colleges and educational institutions for business development.Coordinate and organize workshops, seminars and career sessions at colleges.Interact with students and generate quality leads.Build and maintain collaborations with companies, organizations and industry partners for training, recruitment, corporate programs and other business opportunities.Identify potential companies and initiate communication to explore partnership and collaboration opportunities.Coordinate with companies for corporate training, employee skill-development programs, recruitment drives and placement-related opportunities.Maintain lead records and follow-up status.Coordinate with the internal team for lead conversion and student onboarding.Achieve daily and monthly sales targets.RequirementsGood communication and convincing skills.Comfortable with calling as well as field/college visits.Good interpersonal and presentation skills.Target-oriented and self-motivated.Sales/Telecalling/Business Development experience preferred.Freshers with good communication and confidence can also apply.

Service Engineer - Automation Industrial AutomationExperience: 6-9 YearsLocation: PuneHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Service Engineer - Automation with strong experience in industrial automation equipment and control systems. The role involves installation, commissioning, troubleshooting, preventive maintenance and providing technical support to customers at site.Key Responsibilities:Install, commission and service automation systems.Troubleshoot PLC, HMI, VFD, servo and control system issues.Conduct preventive and corrective maintenance.Provide onsite technical support and resolve customer issues.Coordinate with engineering and project teams.Prepare service reports and technical documentation.Travel to customer sites as required.Relevant Skillset:Industrial Automation, Service Engineering, PLC, HMI, VFD, Servo, SCADA, Sensors, Control Systems, Electrical Troubleshooting, Installation, Commissioning, Preventive Maintenance, Field Service, Customer Support

Handle day-to-day office coordination and administrative activities Coordinate between customers, sales, design, production & installation teams Receive customer enquiries and ensure timely follow-up Prepare quotations, work orders, invoices and other documents Maintain customer records, order details and daily reports Track the status of ongoing jobs and ensure timely completion Coordinate with vendors, suppliers and installation teams when required Communicate with customers through phone calls and WhatsApp Maintain office files, documents and records systematically Follow up on pending payments and customer requirements Assist management with daily operational and administrative tasks Ensure smooth workflow between different departments

SERVICE ENGINEERRole: Service EngineerLocation: RajapalayamEligibilityAge: 21-40 yearsQualification: ITI / Diploma / UG DegreeBike & Valid Driving License: MandatoryWillingness to learn and continuously upgrade technical skillsGood customer service and communication skillsKey ResponsibilitiesDiagnose and troubleshoot hardware and software issues.Perform service, repair and installation activities.Use diagnostic tools and follow service procedures.Identify and replace faulty parts.Maintain service reports and job records.Ensure customer satisfaction and timely service completion.Continuously update product and technical knowledge.Preferred SkillsTroubleshooting Electronics & PCB Basics Software/Firmware Diagnostic Tools Parts Knowledge Customer Handling Warranty & Service Process IoT/Smart DevicesOffice LocationSpot Care Engineering24C, Velayutham Road,Behind Lovely Offset,Near Karuppasamy Cutting,Sivakasi - 626123, Tamil Nadu, IndiaContact: 8344422258Email: info@spotcareengineering.comEmail: spotcareengineering@gmail.com

EXPERIENCE IN CONSTRUCTION EQUIPMENT SERVICE MAINTENANCE KNOWLEDGE - We are seeking an experienced Service Manager to lead our service operations in Pune, India. The ideal candidate will have 10 to 15 years of experience and will excel in managing customer service teams while ensuring high-quality service delivery.Key Responsibilities:1. Team Leadership: Manage and motivate a team of service professionals, setting clear goals and performance expectations to drive team success.2. Customer Engagement: Build strong relationships with clients, understanding their needs and ensuring satisfaction through efficient service delivery.3. Service Improvement: Analyze service processes and identify opportunities for improvement to enhance customer experience and operational efficiency.4. Performance Monitoring: Track key performance indicators (KPIs) to assess the effectiveness of service operations and implement corrective actions as necessary.5. Training and Development: Conduct regular training sessions for team members to improve their skills and knowledge in service delivery best practices.6. Coordination with Other Departments: Work closely with other departments to ensure seamless service provision and to resolve any issues that impact customer satisfaction.Required Skills and Expectations:The ideal candidate must hold a graduate degree and possess strong leadership and communication skills. A deep understanding of service management principles and the ability to analyze and solve problems effectively are essential. The candidate should also demonstrate the ability to foster a positive team environment. A results-oriented mindset with a commitment to delivering excellent customer service is crucial for this role.

Sales of Remanufactured Diesel Engines and Engine parts in Commercial Vehicle market (Trucks, Buses, Loading Auto etc.).Follow up of leads generated on Websites and talking to customers, converting inquiry to sales.Reverse logistics follow up at point of delivery by phone and arrange transportation documents.Payment collection (Online) from customers and coordinate with transporters.

We are looking for a Sales Coordinator to join our team in Ahmedabad. This role is ideal for someone with 1 to 5 years of experience who is eager to support our sales team and ensure smooth communication and operations.Key Responsibilities:- Support Sales Team: Assist the sales team by providing necessary tools, resources, and information to help them achieve their targets efficiently.- Customer Interaction: Communicate with clients to address inquiries, provide product information, and resolve any issues they may face.- Order Processing: Manage the process of order placement, ensuring accuracy and timely delivery of products to customers.- Sales Reporting: Prepare and maintain reports on sales activities, helping the team track progress and make informed decisions.- Collaborate with Departments: Work closely with other departments, such as marketing and logistics, to ensure alignment and support for sales efforts.Required Skills and Expectations:Candidates should have a high school diploma (10th pass) and ideally possess strong communication skills. A basic understanding of sales processes is preferred. The ability to manage multiple tasks efficiently and work as part of a team is essential. Proficiency in using computers and office software will be advantageous, as this role involves data entry and report generation. A positive attitude and eagerness to learn will be key to success in this position.

We are looking for a dedicated Workshop Manager to oversee the daily operations of our workshop in Hapur. The ideal candidate will have 2 to 5 years of experience in a similar role and will be responsible for managing the team and ensuring efficient workflow.Key Responsibilities:- Team Supervision: Oversee and manage workshop staff, ensuring that they are productive and well-coordinated in their tasks.- Schedule Management: Create and maintain work schedules for the team to ensure that all projects are completed on time.- Quality Control: Regularly inspect ongoing work to make sure it meets the required standards and specifications.- Inventory Management: Monitor workshop supplies and materials, ensuring that inventory levels are adequate and ordering new stock as needed.- Health and Safety Compliance: Ensure that all workshop operations adhere to safety regulations and that staff follow safety protocols.- Customer Interaction: Communicate with clients regarding project updates, timelines, and any issues that may arise, maintaining strong customer relationships.Required Skills and Expectations:The candidate should possess strong leadership and communication skills to effectively manage the team and collaborate with clients. A solid understanding of workshop operations, including equipment handling and maintenance, is essential. The ability to solve problems quickly and efficiently will be necessary. The ideal candidate should be detail-oriented and organized, with a proactive approach towards improving workshop processes. A background in technical work or knowledge of machinery is preferred.

As a Customer Support Executive, you will be the first point of contact for our customers, helping them with their inquiries and issues. Your role is vital in ensuring customer satisfaction and maintaining the companys reputation for excellent service.Key Responsibilities:- Respond to Customer Inquiries: Answer questions through phone, email, or chat, providing clear and accurate information to help customers with their needs.- Resolve Issues Promptly: Identify customer problems and find effective solutions, ensuring a quick resolution to enhance the customer experience.- Document Customer Interactions: Maintain detailed records of customer conversations and transactions in the system to track inquiries and issues for future reference.- Collaborate with Teams: Work closely with other departments to address challenging customer concerns, ensuring seamless service delivery.- Enhance Customer Satisfaction: Strive to exceed customer expectations in every interaction, contributing to a positive and supportive environment.Required Skills and Expectations:- Strong communication skills are essential, both verbal and written, enabling you to convey information clearly and effectively.- Good problem-solving abilities will help you think on your feet and provide solutions under pressure.- A customer-oriented attitude is crucial, as you will be helping customers navigate their issues and inquiries regularly.- Basic computer skills are necessary to operate customer support software and manage communication channels.- A team player mindset is important for collaborating with colleagues and ensuring a cohesive work environment.This role is ideal for individuals looking to start a career in customer service, offering an opportunity to develop professional skills in a supportive setting.

MCARE PRO WALK-IN INTERVIEWS! We're hiring for the following positions: Client CoordinatorInternational Voice Process (Night Shift)Non-Voice Process (Night Shift)Payment Posters ExperiencedNight Shift Cab Facility: Not provided Eligibility:Open to all Any graduate or non-graduate with strong English communication skillsLocation:Porur ChennaiWalk-in Interviews: Monday to Friday, from 8:30 PM onwardsKey Responsibilities:Handle inbound and outbound patient calls regarding appointments, cancellations, and general queriesVerify insurance details and assist with prior authorization processesEnsure strict adherence to HIPAA guidelines and maintain patient confidentialityProvide clear instructions for medical procedures and confirm scheduled appointmentsAccurately document call details and update patient records in the billing systemCollaborate with internal teams to resolve billing discrepancies and support claim processingShift Timings:Night Shift: 8:30 PM to 5:30 AM (Saturday Sunday Off!)Candidate Requirements:Excellent verbal communication in English with neutral accent (no mother tongue influence)Willingness to work night shifts consistentlyBasic computer literacy and ability to learn billing softwarePrior experience in medical billing or voice process is a plus, but not mandatoryStrong interpersonal skills and a customer-first attitudeWhy Join Us?Inclusive hiring Freshers and experienced candidates welcomeOpportunity to gain exposure to US healthcare processesSupportive team environment with training providedFixed weekend offs (Saturday & Sunday)Come join a growing team at Mcare Pro and build your career in the international medical billing industry!

Hiring Support Executive (Fresher) for a day-shift role. Responsibilities include handling calls, chats, and emails, solving customer issues, updating records, and guiding users to the company

We are looking for a Sales Coordinator to support our sales team in managing customer relationships and ensuring smooth sales operations. The ideal candidate should be highly organized, detail-oriented, and eager to learn.Key Responsibilities:- Assist in Sales Administration: You will help organize sales documents, maintain records, and prepare reports to support the sales teams activities.- Communication with Clients: You will be the main point of contact for clients, responding to inquiries and providing necessary information about our products or services.- Coordinate Sales Activities: You will schedule meetings, assist in organizing sales events, and ensure all activities run smoothly.- Process Orders: You will handle order processing, ensuring that all customer orders are accurately recorded and delivered on time.- Support Sales Team: You will provide administrative support to the sales team which includes preparing presentation materials and tracking sales performance metrics.Required Skills and Expectations:A successful candidate will have strong communication and interpersonal skills to interact effectively with clients and team members. Basic knowledge of MS Office, especially Excel and Word, is essential for handling reports and documentation. You should be detail-oriented, capable of multitasking, and able to work under pressure to meet deadlines. We are looking for someone who is eager to learn, possesses a positive attitude, and has a willingness to contribute to the teams success. A 12th-grade education is required, and prior sales experience is a plus but not mandatory.

As a Back Office Coordinator in Jaipur, you will play a vital role in ensuring the smooth functioning of our operations. In this position, you will primarily assist with administrative tasks and support the team in achieving their goals.Key Responsibilities:- Data Management: Maintain and organize important company documents and databases, ensuring easy access and accuracy.- Communication Coordination: Liaise between different departments and external partners, facilitating clear and effective communication to meet project deadlines.- Inventory Tracking: Monitor office supplies and equipment, making sure that stock levels are adequate and ordering items as needed to prevent disruptions.- Scheduling: Assist in organizing meetings, appointments, and travel arrangements, ensuring that all logistics are handled smoothly.- Reporting: Prepare regular reports on team performance and operations, contributing to data-driven decision-making within the company.Required Skills and Expectations:- You should have 1 to 3 years of experience in a similar role, which will provide you with the necessary understanding of back office operations.- Strong organizational and multitasking skills are essential to manage various tasks efficiently and prioritize effectively.- Good verbal and written communication skills are necessary for interaction with team members and external contacts.- Proficiency in Microsoft Office Suite and familiarity with office management systems will help you perform tasks more effectively.- A proactive attitude and problem-solving capabilities are important, as you will need to address challenges that arise during operations.

Troubleshooting and Support Diagnosing and resolving software issues Providing remote and in-person support Documenting technical issues and solutions Managing software licenses and inventory Monitoring and maintaining network connections Creating and maintaining documentation Escalating complex issues Assign technician if required

Hero Globe Agency is seeking an experienced and leadership-driven Workshop Manager to oversee our two-wheeler service workshop in Hapur. You will manage daily operations, lead a team of mechanics, ensure high-quality bike repairs, and maximize customer satisfaction.Key Responsibilities:Operations: Supervise daily workshop workflow, bike servicing, and repairs.Team Leadership: Manage, train, and motivate mechanics and technicians.Inventory Control: Monitor auto parts stock, ordering replacements as needed.Quality Assurance: Inspect vehicles post-repair to meet company standards.Customer Service: Handle customer queries, provide cost estimates, and resolve complaints.Required Skills & QualificationsTechnical Expertise: Deep knowledge of two-wheeler mechanics and advanced troubleshooting.Part Knowledge: Strong understanding of genuine automobile and auto parts.Experience: Minimum 2-5 years working in a bike workshop or automobile service center.Management: Proven experience leading a technical team and managing inventory.Communication: Clear verbal communication skills to interact with clients and staff.

Job Title: Client Coordinator - Voice ProcessIndustry: Medical BillingNature of Work: In / Out Bound Calls & SchedulingReports To: Supervisor / ManagerLocation: KL Towers, # 9807, 1st Floor, TNHB, Ayapakkam Main Rd, Ayapakkam, Ch-77Terms: Full TimeRequirements: Night Shift (Mon-Fri)Job Summary: Handle inbound and outbound calls professionally and efficiently, addressing patient queries and concerns regarding appointments, medication, prior authorization, etc. As part of our Scheduling Team, you will be assisting patients in making, altering, and canceling medical appointments, ensuring patients have access to the services and treatments they need.You should be helpful and courteous when answering telephone calls.About the Role: Answer patient calls, field questions, and assist patients in making new medical appointments, follow-up appointments, cancellations, etc. Change or cancel appointments as necessary. Accurately note all patient information according to confidentiality standards and HIPAA requirements. Verifying patients insurance details like eligibility / verify the prior authorization. Answering patients questions regarding basic medical tests and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures. Confirming patient appointments. Courteously receiving incoming telephone calls and taking messages as needed. Route calls to the appropriate department or individual.Salary Range: 25K 35K Salary for the right candidate is not a constraintNo of Openings: 4 5 VacanciesAbout us: We are a team of experienced healthcare professionals dedicated to providing highquality, compassionate care to individuals and healthcare providers in the United States.Person Specification: A thorough understanding patient service. Excellent English communication with neutral accent. A good working knowledge of computers and experience in software handling. Good typing skills. Punctuality and regularity towards work. Professional and positive attitude. A strong desire to grow along with the company.Candidate Requirements: Education to degree level or equivalent with 2 years experience in an International Voice Process.

ResponsibilitiesCall and guide engineers about our coursesHandle follow-ups and admissionsExplain training details and fee structureCoordinate with trainers and branch teamMaintain engineer records and resolve basic queriesRequirementsGood Hindi communication (Basic English preferred)Basic computer knowledge (MS Excel/Google Sheets)Confident and professional communication

Job Title: Sales Coordinator Experience: 1-3 years of experience in sales coordination/back office (Freshers can apply)Location: Ahmedabad Roles & Responsibilities:-1. Prepare and send quotations, proposals, and invoices to clientsProcess sales orders and ensure timely execution.2. Coordinate with the sales team and customers for order updatesMaintain and update customer database and sales records.3. Support the field sales team with required documents and information.4. Ensure proper documentation and filing of all sales-related data.Skills:-1. Good knowledge of MS Excel, Word, and email communication2. Strong coordination and communication skills3. Attention to detail and accuracy4. Basic understanding of sales processes5. Ability to handle multiple tasks efficientlyQualifications:-Graduate (B.Com, BBA, or any relevant field)Preferred Skills:-1. Experience in CRM/ERP software.2. Customer handling experience.Key Performance Indicators (KPIs):-1. Accuracy of quotations and order processing2. Timely response to clients and sales team3. Order execution efficiency4. Customer satisfaction and follow-up success5. Proper maintenance of records and reports

Job Title : Sales Coordinator Location : Jalandhar Experience : 2 to 5 years Roles & Responsibilities : 1 Coordinate with the sales team and support daily sales activities 2 Handle customer inquiries through calls and emails 3 Prepare customer orders and track delivery status 4 Maintain customer database and records 5 coordinate with other departments for smooth order processing 6 Assist the sales team in meeting sales target Qualifications & Skills : 1 Graduate in B.com / M.com and MBA 2 Basic knowledge of MS excel , word , and email handling 3 Good communication skills 4 Teamwork and customer handling Skills