Customer Care Jobs in India

As an Airport Customer Service Associate in Kolkata, you will play a vital role in ensuring travelers have a pleasant experience at the airport. Your main goal will be to assist passengers with their needs and provide excellent customer service.Key Responsibilities:1. **Passenger Assistance**: Greet and help passengers with check-in, boarding, and general inquiries. You will answer questions and guide them through the airport processes to ensure a smooth journey.2. **Information Providers**: Share information about flights, gate changes, and airport facilities. Keeping passengers informed is important for their comfort and travel efficiency.3. **Problem Solving**: Address any issues that arise, such as baggage delays or scheduling conflicts. You will need to think quickly and offer solutions to enhance the travel experience.4. **Safety Compliance**: Ensure that all safety protocols are followed at all times. You will be responsible for upholding standards that keep passengers and the airport secure.Required Skills and Expectations:The ideal candidate should have a positive attitude and strong communication skills to interact effectively with passengers from diverse backgrounds. Freshers are welcome, but a completed 12th-grade education is required. You should be able to work in a fast-paced environment and handle multiple tasks efficiently. A team-oriented mindset and a commitment to providing excellent service are essential for this role. Being punctual and maintaining a professional appearance is also important in this position.

As an Airport Customer Service Associate, you will be the friendly face of the airport, helping passengers with their journey. Your role is vital in ensuring a smooth and enjoyable experience for travelers. Key Responsibilities:1. **Assist Passengers:** Greet and help passengers during check-in, providing information about flights and answering questions.2. **Baggage Handling:** Help manage passenger baggage, ensuring it is loaded and unloaded correctly and addressing any issues that may arise.3. **Problem Solving:** Handle customer complaints and resolve issues calmly and efficiently to maintain a positive travel experience.4. **Check Flight Information:** Keep up with flight schedules, providing timely updates to passengers regarding delays or gate changes.5. **Maintain Safety Standards:** Ensure that all safety protocols and regulations are followed to create a secure environment for everyone at the airport.Required Skills and Expectations:Candidates should have a minimum education of 10th grade and be open to learning on the job. Strong communication skills are essential to interact effectively with passengers and coworkers. A customer-oriented attitude is crucial, as you will be assisting people during their travels. The ability to work in a fast-paced environment is important, as is being a reliable team player. Flexibility with work hours is also expected, as airport operations can vary significantly throughout the day. An enthusiasm for helping others will make you a successful part of our team.

As a Customer Care Associate, you will play an essential role in ensuring customer satisfaction and support. Your primary focus will be assisting customers with their inquiries and providing solutions in a friendly and professional manner.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address queries via phone, email, or chat, ensuring timely and accurate information is given to customers.- **Resolve Customer Issues:** Identify and troubleshoot problems customers face, providing effective solutions to ensure a positive experience.- **Maintain Records:** Accurately log customer interactions and issues in the system to help track queries and resolutions.- **Follow Up:** Proactively reach out to customers to ensure their issues have been resolved to their satisfaction.- **Provide Product Information:** Inform customers about product features, services, and promotions, guiding them in making informed decisions.- **Collaborate with Team Members:** Work closely with colleagues and other departments to share insights and improve customer service processes.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting effectively with customers.- **Problem-Solving Ability:** You should be able to think critically and offer solutions to customer issues.- **Empathy and Patience:** A customer-focused attitude is necessary to understand customer concerns and address them with care.- **Basic Computer Skills:** Familiarity with computer systems and software is important for logging information and tracking customer issues.- **Team Player:** You should be able to work well with others, sharing knowledge and supporting your team. The ideal candidate will have a positive attitude and a willingness to learn. This role is based in Thoraipakkam and requires candidates to work from the office.

As an Airport Customer Service Associate, you will play a vital role in providing excellent service to passengers. You will support travelers with their inquiries and ensure they have a pleasant experience.**Key Responsibilities:**- **Assist Passengers:** Answer questions about flight schedules, check-in procedures, and baggage information, providing clear guidance to travelers.- **Handle Complaints:** Address customer complaints with patience and professionalism, finding solutions to ensure customer satisfaction.- **Provide Information:** Offer information about airport facilities, services, and emergency procedures to help travelers have a safe experience.- **Coordinate with Airlines:** Communicate with airline representatives to resolve issues such as flight changes or delays, ensuring that all parties are informed and updated.- **Maintain Records:** Keep accurate records of customer interactions and incidents, which will help improve service and streamline processes.**Required Skills and Expectations:**- **Communication Skills:** You must have strong verbal and written communication skills to interact with diverse passengers and convey information clearly.- **Customer Service Orientation:** A friendly and helpful attitude is essential for creating a positive experience for travelers.- **Problem-Solving Skills:** You should be able to think on your feet and resolve issues effectively under pressure.- **Tech-Savvy:** Familiarity with technology and the ability to use software for customer service is important, as you will be working from home.- **Time Management:** Efficiently manage your time to handle multiple inquiries and tasks in a busy environment. This part-time position requires you to be proactive and dedicated to providing outstanding service to airport travelers.

We are looking for a dedicated Customer Care Executive to join our team in Gurgaon. This role is ideal for individuals with 0 to 2 years of experience who are eager to assist customers and enhance their experience.Key Responsibilities:- **Customer Support**: Assist customers with inquiries, product information, and troubleshooting issues through phone, email, or chat. You will be the first point of contact, providing friendly and timely assistance.- **Problem Resolution**: Identify customer concerns and work to resolve them efficiently. You will listen to customer complaints and provide appropriate solutions, ensuring satisfaction and loyalty.- **Documentation**: Maintain accurate records of customer interactions and transactions. You will document issues and resolutions to help improve our services and processes.- **Team Collaboration**: Work closely with other team members and departments to ensure a smooth flow of information and enhance the overall customer experience. Good communication with colleagues is essential.Required Skills and Expectations: Candidates should have completed their 12th grade and possess strong communication skills, both written and verbal. A positive attitude and a willingness to learn are crucial. You should be able to handle stressful situations calmly while maintaining professionalism. Basic computer skills and experience with customer management software will be an advantage. Flexibility in working hours and a commitment to providing excellent service are essential for success in this role.

Job Description - Customer Support ExecutiveCompany: Sharas Venture Private Limited (Graciss Menstrual Care)Location: Coimbatore, Tamil NaduDepartment: Customer SupportReports To: Customer Support Manager / Operations ManagerAbout the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to deliver exceptional service to our customers across phone, email, WhatsApp, website, and e-commerce platforms. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a seamless customer experience while maintaining high service standards.Key ResponsibilitiesCustomer SupportRespond to customer inquiries through phone, email, WhatsApp, website chat, and social media.Provide accurate product information and usage guidance.Resolve customer complaints promptly and professionally.Escalate complex issues to the appropriate department.Maintain high customer satisfaction through timely support.Order ManagementProcess customer orders received through the website, WhatsApp, and marketplaces.Track shipments and provide delivery updates.Coordinate with logistics partners for dispatch and delivery.Handle order modifications, cancellations, returns, exchanges, and refunds.E-commerce SupportSupport customers purchasing through Shopify, Amazon, Flipkart, Meesho, and other online platforms.Monitor order status and ensure timely fulfillment.Coordinate with warehouse and dispatch teams to resolve order-related issues.Customer Relationship ManagementMaintain accurate customer records in the CRM system.Follow up with customers to ensure issue resolution.Build long-term customer relationships and encourage repeat purchases.Collect customer feedback and share improvement suggestions with management.Sales SupportAssist customers in selecting suitable products.Promote ongoing offers, subscriptions, and combo packs.Support upselling and cross-selling opportunities.Coordinate with the sales team for bulk and distributor inquiries.Documentation & ReportingMaintain records of customer interactions and complaints.Prepare daily and monthly customer support reports.Track complaint resolution time and customer satisfaction metrics.Ensure all customer information is accurately updated.QualificationsBachelor's Degree in any discipline (BBA, B.Com, BA, B.Sc, BCA, or equivalent).1-3 years of experience in Customer Support, Customer Service, Call Centre, E-commerce Support, or FMCG.Fresh graduates with excellent communication skills may also apply.Required SkillsTechnical SkillsCustomer Relationship Management (CRM)Shopify Order ManagementE-commerce SupportMicrosoft ExcelMicrosoft WordGoogle WorkspaceData Entry & DocumentationWhatsApp BusinessEmail ManagementSoft SkillsExcellent Communication SkillsActive ListeningCustomer-Centric ApproachProblem SolvingComplaint ResolutionPatience & EmpathyTime ManagementMultitaskingAttention to DetailTeamwork & CoordinationKey Performance Indicators (KPIs)Customer Satisfaction (CSAT) ScoreFirst Response Time (FRT)Average Resolution Time (ART)Number of Customer Queries ResolvedOrder Processing AccuracyReturn & Refund Resolution TimeCustomer Retention RatePositive Customer FeedbackCRM Data AccuracyUpselling & Cross-selling PerformanceSalary18,000 - 25,000 per month (Based on experience and qualifications)Employment DetailsEmployment Type: Full-TimeExperience: 1-3 YearsIndustry: FMCG / Manufacturing / Consumer Goods / E-commerceWork Location: Coimbatore, Tamil Nadu

As an Air Ticketing Executive, you will be a key team member responsible for handling ticketing processes for customers. Your role will involve interacting with clients, providing them with valuable travel information, and ensuring a smooth booking experience.**Key Responsibilities:**- **Ticket Booking:** Assist customers in booking airline tickets based on their travel needs, ensuring accurate input of details and prompt confirmation.- **Customer Support:** Provide information about flight schedules, fare options, and policies, addressing any questions or concerns clients may have.- **Record Keeping:** Maintain accurate records of ticket sales, cancellations, and client interactions to ensure compliance and streamline future bookings.- **Payment Processing:** Handle payment transactions securely and accurately, providing customers with receipts and ensuring security protocols are followed.- **Change Management:** Manage any changes or cancellations to existing itineraries, keeping customers informed and finding suitable alternatives.- **Coordination with Airlines:** Liaise with airlines for updates on flight status, schedule changes, and promotions to keep customers informed and provide updated travel options.**Required Skills and Expectations:**Candidates should have a strong attention to detail, ensuring all bookings are accurate and customer needs are met. Excellent communication skills are essential for interacting with customers and airline representatives. A basic understanding of ticketing systems and procedures is preferred, although training may be provided for beginners. Being organized and able to handle multiple bookings simultaneously is crucial. A friendly demeanor and willingness to assist customers will enhance their experience and encourage repeat business.

We are looking for dedicated and motivated individuals to join our team as Ground Staff in Chennai. This role involves various tasks that ensure smooth airport operations and excellent customer service.**Key Responsibilities:**- **Passenger Handling:** Assist passengers during check-in, boarding, and disembarking, providing a friendly and helpful experience.- **Luggage Management:** Safely handle and transport luggage, ensuring that it reaches the correct destination without damage.- **Check-In Support:** Help passengers with the check-in process, including issuing boarding passes and guiding them through security protocols.- **Information Assistance:** Provide accurate information about flight schedules, airport facilities, and other services to assist travelers.- **Ground Operations Support:** Work with the team to ensure all ground operations run smoothly, assisting with any disruptions or delays.**Required Skills and Expectations:**Candidates should have completed their 10th grade education and be willing to work full-time in an office environment. Strong communication skills are essential, as you will interact with passengers and staff regularly. A positive attitude and the ability to work in a fast-paced environment are important traits. You should be a team player, ready to collaborate with colleagues to achieve the best outcomes. Punctuality and a commitment to safety and customer service are also critical in this role. Freshers are welcome to apply, and training will be provided.

We are looking for enthusiastic individuals to join our team as Ground Staff in Kolkata. This position is perfect for freshers who have completed their 10th grade and are eager to start a career in the aviation industry. The role is full-time and requires working from the office. **Key Responsibilities:**- **Passenger Handling:** Assist passengers during boarding and deboarding, ensuring a smooth and pleasant travel experience.- **Check-in Services:** Help passengers with the check-in process, including issuing boarding passes and guiding them through security procedures.- **Baggage Assistance:** Support passengers in managing their luggage, including checking baggage and providing information on lost items.- **Customer Support:** Address passenger inquiries and concerns, offering timely and accurate information to enhance customer satisfaction.- **Safety Compliance:** Ensure all safety protocols are followed, promoting a safe and compliant environment for both passengers and staff.**Required Skills and Expectations:**- Good communication skills: The ability to interact clearly and effectively with passengers is essential.- Customer service orientation: A friendly and helpful attitude towards passengers is crucial for providing a positive experience.- Teamwork: Ability to work collaboratively with colleagues and contribute to a supportive team environment.- Reliability: Punctuality and consistent attendance are expected to maintain operational efficiency.- Willingness to learn: An eagerness to develop new skills and adapt to various tasks is important for this role.

We are looking for dedicated individuals to join our team as Ground Staff in Hyderabad. This full-time position is ideal for freshers who have completed their 10th grade and are eager to start their career in the aviation industry.**Key Responsibilities:**- **Customer Service:** Assist passengers with check-in and boarding procedures to ensure a pleasant travel experience.- **Baggage Handling:** Manage the loading and unloading of luggage, ensuring that all items are handled safely and efficiently.- **Ground Support:** Provide support to aircraft operations, including fuel handling and preparing the aircraft for departure.- **Safety Checks:** Conduct safety inspections of the waiting area and boarding gates to maintain a secure environment for travelers.- **Coordination:** Work with various teams, such as ticketing and luggage services, to streamline processes and improve overall service quality.- **Information Assistance:** Offer timely information to passengers regarding flight status, gate changes, and other travel-related inquiries.**Required Skills and Expectations:**Candidates should possess excellent communication skills to assist and inform passengers effectively. A friendly and positive attitude is essential for providing great customer service. Ability to work in a team and manage time well is important, as the role involves various responsibilities that need to be coordinated efficiently. Attention to detail is crucial, especially when handling baggage and ensuring safety protocols are followed. A flexible working schedule is needed, as this position may require shifts, including weekends and holidays.

We are looking for enthusiastic and reliable Ground Staff to join our team in Patna. This full-time position is perfect for freshers who have completed at least 10th grade and are eager to start their careers in the aviation or customer service industry.**Key Responsibilities:**- **Check-in Assistance:** Help passengers with the check-in process, ensuring that they have all necessary documents and are correctly guided to their next steps.- **Baggage Handling:** Ensure that luggage is loaded and unloaded safely and efficiently while taking care to prevent damage.- **Customer Support:** Provide excellent service to passengers, answering questions and resolving concerns to enhance their travel experience.- **Boarding Procedures:** Assist in boarding the aircraft by checking tickets and guiding passengers to their seats promptly.- **Safety Compliance:** Follow all safety protocols and guidelines to ensure a safe environment for both staff and passengers.**Required Skills and Expectations:**Candidates should possess strong communication skills to interact effectively with customers and team members. A friendly and approachable demeanor is essential to provide a welcoming atmosphere. Attention to detail is important for tasks such as checking documents and handling luggage properly. Ability to work in a fast-paced environment is necessary, as the role involves managing multiple tasks efficiently. Teamwork and collaboration are crucial, as you will often work closely with other staff members to ensure smooth operations. A positive attitude and a willingness to learn will greatly contribute to your success in this position.

Semi Voice Process Executive ( Telugu)Location: Koundampalayam, CoimbatoreSalary: 12,500 - 15,000/monthFreshers Welcome Immediate JoiningJob Role:Handle Inbound Customer CallsRegister Customer ComplaintsCoordinate with Service EngineersFollow up on Service RequestsMaintain Service RecordsWalk-in Venue:E-Solutions Infotech Pvt. Ltd.2nd Floor, Above Muthoot Finance, Koundampalayam, Coimbatore - 641030(Next Stop after Ganga Hospital)

CUSTOMER CARE ASSOCIATEJob TitleTamil and Malayalam Speaking Candidates Telesales Lead Generation ChennaiLocationChennaiProcessPersonal Loan Sales Lead GenerationShift Timing9.30 AM to 6.30 PMWeek OffSunday FixedEligibilityFreshers and Experienced Candidates WelcomeJob RoleCalling customers and generating leads for Personal Loan salesExplaining product details clearly to customersMaintaining daily call records and follow upsAchieving daily and monthly targetsSalary DetailsTamil ProcessNumber of Openings 100Option 13000 In Hand Plus Incentives 17kMalayalam ProcessNumber of Openings 5015000 In Hand Plus Incentives+ 22,000Required SkillsGood communication in Tamil or MalayalamBasic computer knowledgeTarget oriented mindsetImmediate joiners preferredInterview LocationChennaiInterested candidates can apply immediately

As an Airport Customer Service Associate, you will be the first point of contact for travelers at the airport. You will help make their experience pleasant and efficient.Key Responsibilities:1. **Check-in Assistance:** Guide passengers through the check-in process, ensuring they have the necessary documents and provide boarding passes.2. **Baggage Handling:** Help passengers with their baggage inquiries, including tracking lost luggage and providing information on baggage policies.3. **Customer Inquiries:** Answer questions from travelers about flight schedules, airport facilities, and travel procedures, offering clear and friendly information.4. **Conflict Resolution:** Address any concerns or complaints from passengers calmly and efficiently, ensuring they feel heard and valued.5. **Ticketing Support:** Assist with ticket purchases and changes, ensuring passengers understand pricing and travel options.Required Skills and Expectations:Candidates should possess good communication skills, both verbal and written, to interact effectively with passengers and team members. A positive and friendly attitude is essential to create a welcoming environment. Attention to detail is important for handling paperwork and inquiries accurately. Basic problem-solving skills will help in resolving any issues travelers may face. Willingness to work flexible hours, including weekends and holidays, is also expected in this fast-paced airport setting. A passion for customer service will help create memorable experiences for travelers.

We are seeking a dedicated Airport Customer Service Associate in Dhanbad, India. This full-time position is perfect for fresh graduates who have completed their 10th grade and are excited about providing excellent service to travelers.Key Responsibilities:1. **Customer Interaction:** Greet passengers warmly and assist with their inquiries, ensuring they feel welcomed and valued.2. **Check-in Assistance:** Help travelers with the check-in process, including issuing boarding passes and handling baggage claims efficiently.3. **Problem Resolution:** Address any issues that passengers may encounter, including flight delays or cancellations, and offer suitable solutions to enhance their experience.4. **Information Provision:** Provide accurate information about flight schedules, gate changes, and airport amenities, keeping travelers well-informed.5. **Collaboration:** Work closely with airline teams and other airport staff to ensure smooth operations and maintain high service standards.Required Skills and Expectations:Candidates should possess strong communication skills and a positive attitude, as these are essential for interacting with diverse passengers. Attention to detail is important for managing check-in procedures accurately. The ability to work in a fast-paced environment and handle stressful situations calmly is crucial. A team-oriented mindset and willingness to support colleagues will enhance service delivery. Punctuality and reliability are expected, as the role requires adherence to schedules and readiness to assist passengers at all times. A passion for customer service and a friendly demeanor will make you a great fit for this role.

We are seeking an enthusiastic Airport Ramp Executive to join our team in Ranchi. This part-time role is perfect for individuals looking to start their careers in the aviation industry.Key Responsibilities:1. **Baggage Handling**: You will be responsible for loading and unloading luggage from aircraft safely and efficiently, ensuring no damage occurs during transit.2. **Aircraft Marshalling**: Directing aircraft on the ground by guiding pilots to parking spots, ensuring safe and smooth operations on the ramp.3. **Safety Checks**: Conducting regular checks on ground support equipment to ensure they are in good condition and report any issues immediately.4. **Communication**: Coordinating with ground staff and air traffic control to ensure timely and effective operations, staying alert to updates and changes.5. **Documentation**: Maintaining accurate records of baggage and cargo handling, as well as any incidents that may occur on the ramp.Required Skills and Expectations:Candidates should have completed their 12th grade and ideally possess a keen interest in aviation. Strong communication skills are essential, as is the ability to work in a fast-paced environment. Attention to detail and a commitment to safety are crucial for this role. We welcome individuals with 0-1 years of experience; training will be provided to help you succeed. Adhering to schedules and being a team player will help you thrive in this position.

As an Airport Passenger Service Associate in Kolkata, you will provide essential support to passengers traveling through the airport. Your primary goal will be to ensure a smooth and pleasant experience for travelers.Key Responsibilities:- **Customer Assistance**: Serve as the first point of contact for passengers, helping them with check-ins, ticketing, and boarding procedures. You will provide information about flight schedules and gate changes.- **Luggage Handling**: Assist passengers with their luggage, ensuring it is checked in correctly and reaching the right destination. You will also help with lost and found items.- **Problem Solving**: Address any issues that passengers may encounter, such as missed flights or baggage discrepancies. You will be responsible for finding quick and effective solutions to help travelers.- **Safety and Security**: Adhere to all airport safety and security protocols, ensuring a secure environment for all passengers and staff.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills in English and Hindi. A friendly and positive attitude is essential, as you will be interacting with diverse passengers daily. Basic computer skills are required to assist with check-in processes and documentation. Being a team player and having the ability to work in a fast-paced environment is important. Flexibility in working hours, including weekends and holidays, is expected in this role.

Join our team as an Airport Customer Service Associate in Patna, India. This full-time position is perfect for freshers looking to start their careers in the aviation industry.Key Responsibilities:1. **Customer Assistance**: Greet and assist passengers with inquiries about their flights, luggage, and airport facilities, ensuring a positive customer experience.2. **Check-In Support**: Help passengers with the check-in process, including issuing boarding passes and tagging luggage, to facilitate smooth boarding procedures.3. **Problem Resolution**: Address passenger issues or complaints promptly and effectively, providing solutions to enhance customer satisfaction.4. **Information Provision**: Offer accurate and timely flight information, including delays and gate changes, to keep customers informed during their travel.5. **Collaboration**: Work closely with airline staff and other airport departments to ensure efficient operations and communication.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th pass. Strong communication skills in English and local languages are essential for effective interaction with passengers. You should be friendly, approachable, and able to work in a fast-paced environment. Attention to detail and problem-solving skills are crucial for addressing customer needs efficiently. A commitment to delivering exceptional service and a team-oriented attitude will help you succeed in this role.

We are looking for a Ground Hostess in Dimapur, India, who will provide excellent customer service at the airport. The ideal candidate will be enthusiastic and ready to help travelers.Key Responsibilities:1. **Customer Assistance**: Greet passengers warmly, provide information about flights, and assist them with check-in and boarding processes.2. **Issue Resolution**: Address any passenger concerns or complaints calmly and efficiently to ensure a pleasant travel experience.3. **Coordination**: Work closely with other team members and airport staff to effectively manage passenger flow and maintain safety protocols.4. **Reporting**: Keep accurate records of passengers, flights, and any irregularities. Report these to supervisors as needed.5. **Safety Awareness**: Ensure that all safety guidelines are followed and report any safety issues to management promptly.Required Skills and Expectations:Candidates should have completed their 12th grade. Strong communication and interpersonal skills are essential, as you will interact with diverse travelers. A friendly attitude and professional appearance are important in creating a welcoming environment. Attention to detail and the ability to handle stressful situations with composure are crucial. Though prior experience in customer service is a plus, it is not mandatory; new graduates are encouraged to apply. The role requires working from the office at the airport, offering the chance to join a dynamic team and contribute to the travel experience of many.

Join our dynamic team in Kolkata as an Airport Operations Executive, where you will play a vital role in ensuring smooth airport operations. Ideal candidates are enthusiastic and eager to learn, with a passion for the aviation industry.As an Airport Operations Executive, your key responsibilities will include:1. **Customer Service**: Assist passengers with check-in, boarding, and inquiries to ensure a positive travel experience.2. **Flight Coordination**: Monitor flight schedules and communicate relevant updates to passengers and airline staff.3. **Baggage Handling**: Ensure the proper handling, loading, and unloading of baggage while maintaining records and addressing any issues that arise.4. **Safety Compliance**: Follow all safety and security regulations to guarantee the safety of passengers and staff during airport operations.5. **Team Collaboration**: Work closely with different teams, including security and ground staff, to ensure seamless operations and effective communication.To succeed in this role, candidates must possess strong communication skills to interact with passengers and team members effectively. A keen attention to detail is essential for managing schedules and handling baggage. Being adaptable and able to work under pressure will also be important, as airport operations can be fast-paced. Previous experience is not required, making this an excellent opportunity for recent graduates or those looking to start a career in aviation. A minimum of a 12th-grade education is required.

We are looking for an Airport Supervisor in Kolkata who will oversee daily airport operations and ensure everything runs smoothly. This is an entry-level position suitable for candidates with at least a 12th-grade education. Key Responsibilities:1. **Supervise Staff:** Manage a team of airport personnel, ensuring they perform their duties efficiently and follow safety protocols.2. **Operational Oversight:** Monitor daily airport activities, including passenger flow and baggage handling, to improve operational efficiency.3. **Customer Service:** Address passenger queries, complaints, and requests, ensuring a high level of customer satisfaction.4. **Safety Compliance:** Ensure all airport regulations and safety standards are strictly adhered to, promoting a safe environment for passengers and staff.5. **Coordination:** Collaborate with airlines, ground services, and security to facilitate smooth operations and resolve any issues that arise.6. **Reporting:** Prepare daily reports on operational performance and safety incidents to share with management.Required Skills and Expectations:Candidates should have strong communication skills to interact positively with staff and passengers. Problem-solving abilities are essential for addressing challenges effectively. Attention to detail is necessary for monitoring compliance and ensuring operational efficiency. Candidates should also demonstrate leadership qualities to motivate and guide their team. A positive attitude and a willingness to work in a dynamic environment are important for success in this role. Previous experience is not required, making this a great opportunity for recent graduates.

As an Airport Customer Care Agent, you will be the first point of contact for passengers, ensuring a smooth travel experience. Your role will involve assisting travelers with their needs and addressing any concerns they may have.**Key Responsibilities:**- **Passenger Assistance:** Greet and help passengers at various airport points, including check-in counters and boarding gates, to provide guidance and support.- **Flight Information Communication:** Keep passengers informed about flight schedules, delays, and gate changes to ensure they have up-to-date information for their travels.- **Problem Resolution:** Address and resolve customer issues or complaints promptly, helping to create a positive airport experience for travelers.- **Baggage Handling Support:** Assist passengers with their baggage inquiries and concerns, making sure their belongings are properly checked and handled.- **Documentation Verification:** Check passengers' travel documents, such as boarding passes and IDs, to confirm eligibility for boarding and compliance with regulations.- **Customer Feedback Collection:** Gather feedback from travelers about their experience to report and improve airport services.**Required Skills and Expectations:**- Strong communication skills are essential for effectively interacting with diverse passengers in a busy airport environment.- A friendly and approachable attitude is important, as you will be assisting travelers who may be anxious or stressed.- Problem-solving abilities will help you resolve issues and ensure a smooth experience for customers.- Basic computer skills are necessary for using booking and information systems.- Must be a team player, collaborating effectively with other airport staff to improve operations.This role is suitable for individuals with a passion for customer service, and it welcomes applicants with 0 to 4 years of experience. A minimum education level of 12th pass is required.

As an Air Ticketing Executive, you will play a vital role in assisting customers with their travel needs. This position requires you to manage ticket bookings, provide excellent customer service, and handle inquiries efficiently. Your main responsibilities and required skills will include:**Key Responsibilities:**- **Ticket Booking:** Handle the booking process for air tickets, including reserving seats and processing payments promptly to ensure a seamless travel experience for customers.- **Customer Assistance:** Respond to customer inquiries, helping them with ticket changes, cancellations, and special request handling while maintaining high satisfaction levels.- **Fare Inquiries:** Provide accurate information regarding ticket prices, discounts, and packages, ensuring customers are well-informed about their options.- **Documentation Handling:** Prepare and manage necessary travel documentation, such as e-tickets and itineraries, ensuring compliance with airline regulations.- **Problem Resolution:** Address and resolve customer complaints and issues in a professional manner, demonstrating problem-solving skills and a customer-first mindset.**Required Skills and Expectations:**- Strong communication skills to effectively interact with customers and provide clear information.- Basic computer proficiency, with the ability to work on ticketing software and handle online bookings easily.- Attention to detail to ensure accuracy in bookings and documentation, minimizing errors that could affect travel plans.- A team player who can collaborate with colleagues to achieve departmental goals while maintaining individual accountability.- Willingness to learn and adapt to the fast-paced travel industry, especially concerning airline policies and ticketing procedures. Candidates with 0 to 6 years of experience, including freshers, are encouraged to apply, provided they have completed at least the 12th grade.

As an Airport Ground Staff member, you will play a crucial role in ensuring smooth operations at the airport. You will be responsible for assisting passengers and facilitating their journey through check-in, boarding, and arrival processes.**Key Responsibilities:**- **Passenger Check-In:** Assist passengers with the check-in process by verifying their documents and issuing boarding passes, ensuring a quick and efficient experience.- **Baggage Handling:** Manage the loading and unloading of passenger baggage, making sure items are handled carefully to maintain safety and prevent damage.- **Customer Assistance:** Provide assistance to passengers with inquiries or issues, offering clear information and resolving problems to enhance their travel experience.- **Boarding Coordination:** Help coordinate the boarding process, guiding passengers to the correct gates and ensuring that all safety procedures are followed.- **Safety Checks:** Conduct regular inspections of the ground facilities and equipment to ensure compliance with safety regulations and operational standards.**Required Skills and Expectations:**Candidates should possess a minimum education of 12th grade, and experience ranging from 0 to 6 years is welcome. Strong communication skills are essential to interact effectively with passengers and team members. Good customer service capabilities are important to handle queries professionally. A basic understanding of airport operations is advantageous. The role requires being detail-oriented and having the ability to work well under pressure in a fast-paced environment. Flexibility in working hours, including weekends and holidays, is expected.

As an Air Cargo Executive, you will play a vital role in ensuring the smooth transportation of goods by air. Your primary responsibilities include managing cargo logistics and coordinating between various departments.- **Cargo Booking and Coordination**: You will be responsible for processing cargo bookings, ensuring all necessary documentation is completed accurately. This includes liaising with customers and handling their inquiries.- **Documentation Management**: You will manage all shipping documents, such as air waybills and customs declarations, to ensure compliance with regulations and facilitate the timely movement of cargo.- **Tracking Shipments**: You will track cargo shipments and provide customers with updates on their status, helping to resolve any issues that may arise during transit.- **Customer Interaction**: Building relationships with clients is essential. You will work closely with customers to understand their needs and deliver excellent service.- **Problem Solving**: You should be prepared to address any operational issues that may occur during the shipping process, working effectively to find solutions quickly.To succeed in this role, you should possess strong communication and organizational skills. Attention to detail is vital to ensure all processes run smoothly and accurately. Basic knowledge of air cargo operations and customs regulations is beneficial but not mandatory. A willingness to learn and adapt in a fast-paced environment is expected. A positive attitude and teamwork spirit will help in collaborating with colleagues and delivering exceptional service.

# Sales Coordinator - Job Description (Including GeM & Government Orders)## Position**Sales Coordinator**## DepartmentSales## Reporting ToSales Manager / Business Development Manager / Head of Sales---# Job SummaryThe Sales Coordinator is responsible for supporting the sales team by managing customer orders, preparing quotations, coordinating with internal departments, maintaining sales records, and ensuring timely execution of orders. The role also includes handling **Government e-Marketplace (GeM)** transactions, government tenders, institutional orders, documentation, and contract compliance.---# Key Responsibilities### Sales Coordination* Coordinate daily activities of the sales team.* Process customer enquiries, quotations, purchase orders, and sales orders.* Prepare Proforma Invoices (PI), Quotations, Sales Orders, and Contracts.* Maintain customer master data, price lists, and sales documentation.* Coordinate with production, warehouse, logistics, dispatch, and accounts departments.* Ensure timely order execution and delivery.* Follow up with customers regarding order status.* Support the sales team in achieving monthly and annual sales targets.---### Customer Relationship Management* Handle customer enquiries and resolve issues promptly.* Build strong relationships with distributors, dealers, hospitals, institutions, and corporate clients.* Maintain accurate customer communication records.* Coordinate after-sales support.---### Order Processing* Receive and verify Purchase Orders (PO).* Confirm product availability with production.* Coordinate dispatch schedules.* Track shipments until delivery.* Coordinate invoice generation and payment follow-ups.* Handle replacement, return, and complaint coordination.---### GeM (Government e-Marketplace) Responsibilities* Manage the company's GeM Seller Portal.* Upload and update product catalogues on GeM.* Participate in Direct Purchase, L1 Purchase, BOQ bids, Reverse Auction, and Custom Bids.* Search for new GeM opportunities daily.* Prepare and submit bids before deadlines.* Coordinate OEM Authorization, Product Certifications, and Technical Documents.* Monitor bid status and respond to buyer queries.* Process GeM Purchase Orders.* Coordinate invoice generation through GeM.* Manage GeM CRAC (Consignee Receipt & Acceptance Certificate) follow-ups.* Coordinate payment tracking through PFMS and GeM.* Maintain GeM performance ratings and seller compliance.* Ensure all GeM documentation complies with government procurement guidelines.---### Government Tender & Institutional Order Management* Monitor government tender portals and procurement websites.* Identify relevant tender opportunities.* Prepare tender documentation.* Coordinate submission of:* Technical Bid* Commercial Bid* Financial Bid* Prepare compliance documents such as:* GST Certificate* PAN* UDYAM Registration* BIS Certification* ISO Certificates* MSME Certificate* Factory License* Product Test Reports* Authorization Letters* Experience Certificates* Coordinate EMD (Earnest Money Deposit) and Performance Bank Guarantee documentation.* Maintain tender calendars and submission schedules.* Coordinate post-award documentation.* Ensure timely execution of government purchase orders.* Coordinate institutional supply schedules.* Track government payment status.* Maintain records of completed tenders and contract performance.---### Sales Reporting & MIS* Prepare Daily Sales Reports.* Weekly Sales MIS.* Monthly Sales Dashboard.* Territory-wise Sales Analysis.* Product-wise Sales Analysis.* Distributor Performance Reports.* Pending Order Reports.* Outstanding Payment Reports.* GeM Order Status Reports.* Government Tender Status Reports.* Sales Forecast Reports.---### Cross-functional Coordination* Coordinate with:* Production* Quality* Purchase* Warehouse* Dispatch* Finance* Marketing* Customer Service* Ensure smooth order execution from enquiry to payment collection.---# Required Skills### Technical Skills* Advanced Microsoft Excel (Pivot Tables, XLOOKUP/VLOOKUP, Charts, Dashboards)* Microsoft Word & PowerPoint* ERP Software (SAP, Oracle, Microsoft Dynamics, Tally ERP, Busy, etc.)* CRM Software (Zoho CRM, Salesforce, HubSpot)* GeM Portal Management* Government Tender Documentation* Order Processing* MIS Reporting* Sales Analysis* Documentation Management---### Soft Skills* Excellent communication skills* Strong coordination skills* Customer relationship management* Excellent follow-up ability* Time management* Multi-tasking* Problem-solving* Negotiation skills* Attention to detail* Teamwork* Analytical thinking* Ability to work under pressure---# Educational Qualification* B.Com* BBA* BBM* B.Sc* BA* MBA (Preferred)---# Experience* 2-5 years of experience in Sales Coordination, Sales Support, Order Processing, or Customer Support.* Experience handling **GeM Portal**, **Government Tenders**, and **Institutional Orders** is highly preferred.* Experience in Manufacturing, FMCG, Medical Devices, Healthcare, Pharmaceuticals, Consumer Goods, or Industrial Products is an added advantage.---# Key Performance Indicators (KPIs)* Order Processing Accuracy* On-time Order Execution* Quotation Turnaround Time* Customer Response Time* Sales MIS Accuracy* Pending Order Reduction* Payment Follow-up Efficiency* GeM Bid Submission Success Rate* Number of Government Tenders Submitted* Government Order Conversion Rate* GeM Compliance Score* Customer Satisfaction Score* Distributor Support Efficiency* Documentation Accuracy* Sales Team Coordination Effectiveness---# Preferred Candidate Profile* Strong knowledge of the **GeM (Government e-Marketplace)** portal and government procurement procedures.* Experience in managing government tenders, institutional sales, and compliance documentation.* Excellent proficiency in Microsoft Excel and MIS reporting.* Strong organizational skills with the ability to handle multiple priorities.* Ability to coordinate effectively with customers, sales teams, production, logistics, and finance.* Customer-focused with exceptional follow-up and communication skills.* Capable of working independently in a fast-paced manufacturing environment.This role is particularly well-suited for manufacturing companies supplying products to **private distributors, hospitals, institutions, government departments, and public sector organizations**, where seamless coordination of commercial sales, **GeM orders**, and **government tenders** is critical to business success.

# Job Description - Field Sales Officer## Position**Field Sales Officer**## DepartmentSales & Marketing## Reports ToArea Sales Manager / Regional Sales Manager## Job SummaryThe Field Sales Officer is responsible for generating sales by appointing distributors, developing retail outlets, maintaining customer relationships, achieving monthly sales targets, collecting market intelligence, and ensuring timely collections. The role requires extensive field travel and regular interaction with distributors, wholesalers, retailers, pharmacies, supermarkets, and institutional customers.## Key Responsibilities### Sales & Business Development* Achieve assigned monthly, quarterly, and annual sales targets.* Develop new business opportunities within the assigned territory.* Appoint and manage distributors, dealers, and wholesalers.* Increase product availability and visibility in retail outlets.* Conduct daily market visits and retailer engagement.* Identify new customers and convert leads into business.* Execute company sales and promotional campaigns.### Distribution Management* Ensure adequate stock availability with distributors.* Monitor secondary sales and retail movement.* Resolve distributor and retailer issues promptly.* Improve market coverage and numeric distribution.### Retail Execution* Visit retailers according to the beat plan.* Ensure proper product display and merchandising.* Monitor competitor pricing, schemes, and activities.* Collect market feedback and customer requirements.### Government & Institutional Sales* Support participation in government tenders.* Follow up on Government e-Marketplace (GeM) inquiries.* Coordinate institutional orders with hospitals, NGOs, educational institutions, and corporate clients.* Assist in documentation required for government and institutional sales.### Sales Coordination* Coordinate with the Head Office regarding order processing.* Follow up on dispatches and deliveries.* Ensure timely submission of sales reports.* Coordinate with finance regarding outstanding payments.### Collection & Receivables* Collect payments within approved credit periods.* Reduce overdue outstanding balances.* Ensure proper documentation of collections.### Reporting* Submit Daily Sales Report (DSR).* Update CRM/ERP/mobile application regularly.* Share competitor activities and market intelligence.* Maintain customer visit records.## Daily Activities* Visit 20-25 retail outlets per day.* Meet distributors and key customers.* Generate new enquiries.* Book primary and secondary orders.* Collect payments.* Submit end-of-day reports.## Key Performance Indicators (KPIs)* Monthly Sales Achievement (%)* New Distributor Appointments* New Retailer Additions* Product Availability* Order Value* Collection Efficiency* Outstanding Control* Beat Plan Adherence* Market Coverage* Customer Retention## Required Qualifications* Any Bachelor's Degree (BBA, B.Com, B.Sc., BA, or equivalent).* MBA in Marketing is preferred.* 1-5 years of field sales experience (FMCG, Healthcare, Personal Care, Consumer Goods, or Medical Products preferred).* Freshers with strong communication skills may also apply.## Skills Required* Excellent communication and negotiation skills.* Strong interpersonal and relationship-building ability.* Territory management.* Distributor management.* Retail sales techniques.* Presentation skills.* Time management.* Problem-solving ability.* MS Excel, Word, and mobile reporting applications.* Basic knowledge of CRM/ERP systems.## Travel Requirements* Extensive travel within the assigned territory.* Must possess a valid two-wheeler driving license.* Own two-wheeler preferred.## Preferred ExperienceExperience in:* FMCG* Hygiene & Personal Care Products* Sanitary Napkins* Medical Devices* Consumer Healthcare* Pharmacy Distribution* Government Sales* GeM Portal* Institutional Sales## Compensation* Fixed Salary + Monthly Sales Incentives* Travel Allowance (TA)* Daily Allowance (DA) (where applicable)* Mobile Reimbursement* Performance Bonuses## Career Growth* Field Sales Officer* Senior Sales Officer* Area Sales Manager* Regional Sales Manager* Zonal Sales Manager* National Sales Manager

We are seeking a motivated Customer Care Executive to join our team in Indore. This full-time position is ideal for individuals who are passionate about helping customers and are eager to learn and grow.Key responsibilities include:1. **Customer Support**: Respond to customer inquiries through phone, email, or chat. Address issues promptly to ensure a positive experience.2. **Issue Resolution**: Identify and resolve problems faced by customers. Work with relevant departments to provide solutions and follow up to ensure satisfaction.3. **Product Knowledge**: Stay up to date with our products and services to provide accurate information and assist customers effectively.4. **Documentation**: Maintain accurate records of customer interactions and transactions. Follow company guidelines for documentation to ensure proper tracking of issues.5. **Feedback Collection**: Gather customer feedback to help improve our services and products. Share insights with the team to contribute to continuous improvement.To succeed in this role, candidates should possess strong communication skills, both verbal and written, and have a friendly and empathetic approach. A good understanding of basic computer applications is essential. As we welcome candidates with 0 to 2 years of experience, a positive attitude and willingness to learn are highly valued. This position requires dedication and the ability to work effectively in a team-oriented environment.

We are looking for a dedicated Customer Care Executive based in Bhopal, India. This position is ideal for individuals with 0 to 2 years of experience who are passionate about helping customers and providing excellent service. Key Responsibilities:1. **Respond to Customer Inquiries**: Handle phone calls and messages from customers, addressing their questions or concerns promptly and professionally to ensure a positive experience.2. **Resolve Issues**: Identify customer problems and provide effective solutions or alternatives, working to resolve issues efficiently to maintain customer satisfaction.3. **Maintain Records**: Document customer interactions and feedback accurately in the system, ensuring that information is up-to-date for future reference and improving service quality.4. **Provide Product Information**: Educate customers about our products and services, helping them make informed decisions and enhancing their overall understanding.5. **Collaborate with Teams**: Work closely with other departments to address customer needs and improve service processes, ensuring a cohesive approach to customer care.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th grade. Strong verbal communication skills are essential for effective conversations with customers. A friendly demeanor and patience are important traits, along with the ability to listen and empathize with customer issues. Basic computer skills for record-keeping and online communication are expected. Candidates should be willing to work in an office setting and be available for a full-time schedule.

We are seeking a Customer Care Executive to join our team in Patna, India. This is a full-time role ideal for individuals who are passionate about helping customers and solving their issues. As a Customer Care Executive, your main duties will include addressing customer inquiries, providing product information, resolving complaints, and ensuring overall customer satisfaction. You will communicate with customers through phone, email, or chat, listening carefully to understand their needs and responding promptly to their queries. Key responsibilities include:- **Handling Inquiries**: Address incoming questions from customers to provide clear and helpful information about our services and products.- **Resolving Issues**: Take ownership of complaints by investigating and finding solutions to ensure customer satisfaction.- **Updating Records**: Maintain accurate customer records and document interactions in our system for future references.- **Following Up**: After resolving an issue, you will follow up with customers to ensure they are satisfied with the solution provided.To succeed in this role, you should have strong communication skills and a friendly demeanor. You should be able to work well under pressure and possess problem-solving abilities. Being detail-oriented, you should also have good organizational skills to manage multiple tasks effectively. A minimum of a 12th-grade education is required, and previous experience in customer service, though not mandatory, is a plus. We welcome freshers who are eager to learn and grow in this field.