Victaman Services Pvt Ltd

Koramangala, Bangalore

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.**Qualifications:**- Minimum educational qualification: 12th pass.- Age between 18 to 30 years.- Excellent communication skills in English and Hindi- Ability to handle customer queries and provide appropriate solutions.- Prior experience in customer service or sales is preferred but not mandatory.**Responsibilities:**- Handle inbound/outbound calls professionally and provide information about products/services.- Identify customer needs, clarify information, and close sales.- Maintain a high level of customer satisfaction through effective problem-solving.- Achieve sales targets and goals as set by the company.**Salary and Benefits:**- Starting salary of INR 18,000 per month.- Performance-based incentives and bonuses.- Comprehensive training and career development opportunities.

Description:We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services topotential customers.Qualifications: Minimum educational qualification: 12th pass Age between 18 to 30 years. Excellent communication skills in English and Hindi Ability to handle customer queries and provide appropriate solutions. Prior experience in customer service or sales is preferred but not mandatory.Responsibilities: Handle inbound/outbound calls professionally and provide information about products/services. Identify customer needs, clarify information, and close sales. Maintain a high level of customer satisfaction through effective problem-solving. Performance based incentives and bonuses. Comprehensive training and career development opportunities.Join us and embark on a rewarding career in customer care and sales. Apply now to be part of our dynamic team!

Provide information of Products / Services / Offers to customers.Handling inbound calls & outbound callsUnderstand customer needSolve customers query over the phone/It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 yearsofexperience

Teleperformance-BPOWhitefield TeleperformancePrestige Shantiniketan, Thigalarapalya, Krishnarajapura, Bengaluru, Karnataka 560067Please find the below JD:-Notice Period: ImmediateShift Timings: Day ShiftWork Type: On SiteLanguage: English, Tamil, KannadaSkills: Excel, Sales, OutboundExperience: 0 - 3 yearsQualification: Graduation (10 + 2 + 3)Age: 18 - 30 yearsDescriptions All the interview would be Face to face only as it is the client location.Candidates should bring 2 Print out of resumes ,Also should be in Professional Attire SALARY SLAB In Hand FRESHER- 15,600 -17,5001 year - 18,200-19,500+2 year - 21,500-22,500Shift Day shift (Shift Timings: 9:30 am to 6:30 pm) Skillset -1-year experience in Banking /Freshers if they are Bcom students & Interested in sales / Qualification: - Any Graduates 5.5 Days working 2-day week offs. 1st and 3rd Saturday will we working day JOB ROLESVirtual Relationship Manager -Profile is completely Outbound Sales process as a VRM you should able to sell all kind of Banking Products such asLOANS INSURANCE CREDIT CARDMUTUAL FUND NOTE : Training is provided for 60 days The VRM is responsible for managing the entire Banking and Financial needs of the customer as a Single Point of Contact from the Bank. Additionally, a Product Specialist such as Investment Specialist / Business Banking Specialist along with Client Service Manager form the entire service team for each Client. Any 2 language know:- * English * Kannada* Tamil NOTE : We are not hiring any Telugu candidates as the Telugu book. We are not hiring the below category Qualification

Prepare and distribute assignments and numerical, language and logical reasoning tests.Advertise job openings on companys careers page, social media, job boards and internally.Provide shortlists of qualified candidates to hiring managers.Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.Partnering with the sales team to ensure that new customers are onboarded successfully.Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.Ensuring a high level of customer renewals.Building strong product expertise and providing training & ongoing support as required.Providing feedback and advocacy on customer pain-points to internal teams.Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer feedback as required.

Job Title: Team Lead - Customer Support ExecutiveJob Description:As a Team Lead - Customer Support Executive, you will be responsible for leading and managing a team of customer support representatives to ensure excellent customer service and satisfaction. You will play a critical role in enhancing the customer experience and achieving service goals. Your primary objective will be to effectively supervise and support the team while maintaining high-quality service standards.Responsibilities:Team Management:Lead and motivate a team of customer support representatives to achieve individual and team performance targets.Provide guidance, coaching, and mentorship to team members to enhance their skills and professional development.Conduct regular team meetings to communicate updates, performance expectations, and address any concerns or issues.Monitor and evaluate team performance, identifying areas for improvement and implementing corrective measures when necessary.Customer Service Excellence:Ensure prompt and accurate resolution of customer inquiries, complaints, and issues in a professional and timely manner.Set service level objectives and monitor team performance to ensure adherence to defined standards.Identify patterns or trends in customer feedback to drive process improvements and enhance customer satisfaction.Handle escalated customer concerns, demonstrating effective problem-solving skills and empathy.Process Improvement:Collaborate with relevant stakeholders to identify opportunities for process improvement, efficiency, and automation.Analyze customer support metrics and data to generate insights and recommendations for enhancing service quality.Develop and implement best practices and standard operating procedures (SOPs) to streamline workflows and ensure consistent service delivery.Monitor and report on key performance indicators (KPIs) to track team performance and identify areas of improvement.Cross-functional Collaboration:

Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Contact potential or existing customers to inform them about a product or service using scriptsAnswer questions about products or the companyAsk questions to understand customer requirements and close sales

Good communication skillsAble to attend inbound and outbound calls

Customer supportInbound and outbound callsCare for the customer needAnswer queries and solve the problemsVoice process

Customer supportInbound and outbound callsCare for the customer needAnswer queries and solve the problemsVoice process