Sunshine Training & Placement Services

Agarwal Nagar, Indore

Responsibilities Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts. Manage large inbound calls. Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Take an extra mile to engage customers. Desired Profile- Excellent Communication in Hindi is mandatory. Strong phone contact handling skills and active listening.

Collect and analyze customer feedback to improve the product and services.Support sales team to provide them with customers by implementing lead generation strategies.