Smart Lion Private Limited

Satellite, Ahmedabad

We are looking for a Customer Care Executive to join our team at Smart Lion Private Limited. The role offers 35000 - 45000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.Key Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

We are looking for a Customer Care Executive to join our team at Smart Lion Private Limited. The role offers 35000 - 45000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.Key Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Chat Customer Service Representative - Non-Voice in Ahmedabad. Below are the details of the role and the associated benefits:Key Responsibilities:Respond to incoming communications from customers via chat.Resolve customer issues through written communication.Requirements:Willingness to relocate to Ahmedabad and work on-site.Excellent communication skills in English (both written and verbal).Ability to work in night and rotational shifts.Minimum educational qualification: 12th Standard pass. Graduates and Post Graduates in any stream are welcome.Skills Required:Proficiency in written and verbal English communication.Good computer knowledge with a typing speed of 25 words per minute and at least 85% accuracy.Salary Package:26,000 CTC to 35,000 CTC.Night Shift Allowance.Subsidized Meals.Free Cab Facility.Other Employee Benefits.Employee Benefits:Career growth opportunities through internal promotions.Employee development through in-house and external training.Comprehensive benefits including Mediclaim and Personal Accident Insurance.Attractive Employee Rewards.Free Transport during Night Shift.Free Guest House Stay for 5 Days.Gift Cheques for Marriage and Childbirth.Accommodation & Relocation Benefits:Free accommodation and meals for 5 days from the time of your arrival.Ticket fare reimbursement for relocation.

Exciting Opportunity Awaits! Hello Dear Candidate! I have Discussed with you regarding for this profile For Axis Bank.Position: Business Development Executive (Field Work) Experience: Any Freshers Can Apply Qualification: Graduation Salary: Up to 18 CTC + incentive Location: Ahmedabad Product: CASA Required: Bike & Driving Licence

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RESPONSIBILITIES: Learn the process being expected by the client Charge Posting to be completed on time, nothing should go pending Respond client emails as well as chat with the clients Understand and note down the updates received by the clients and maintain a datasheet for the same, also explain the same to the team Manage Teams Knowledge Base Create and maintain Standard Operating Process (SOP) Manuals Document and disseminate solutions at weekly team meetings Audit the work delivered by teamQUALIFICATIONS: Billing expertise, thorough familiarity with US Health Service Industry Must know how to resolve clearing house rejections as well as denials

Outbound calls to insurances for claim status and eligibility verification. Denial documentation and further action. Calling the insurance carriers based on the appointment received by the clients. Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software. Calling insurance companies to get the status of the unpaid claims. Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc. Maintain the individual daily logs. DESIRED CANDIDATE PROFILE:-- Applicant be good at verbal and written communication -- Must be flexible with shifts timings -- Must be a team player -- Must have good articulation skills -- Good interpersonal and customer oriented skills is desirable -- Must have eye to details -Must be looking for long-term growth in this domain