Team Leader

Smart Lion Private Limited

RESPONSIBILITIES:

Learn the process being expected by the client

Charge Posting to be completed on time, nothing should go pending

Respond client emails as well as chat with the clients

Understand and note down the updates received by the clients and maintain a data

sheet for the same, also explain the same to the team

Manage Teams Knowledge Base

Create and maintain Standard Operating Process (SOP) Manuals

Document and disseminate solutions at weekly team meetings

Audit the work delivered by team

QUALIFICATIONS:

Billing expertise, thorough familiarity with US Health Service Industry

Must know how to resolve clearing house rejections as well as denials

Experience : 4 - 10 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India