Shivoham Infotech

Pune, Maharashtra

Knowledge on IMAP, POP3 account - Email Configuration,Thunderbird, Outlook Mailing client configuration Knowledge.OS Installation Knowledge - Windows 7/8/10.Active Directory,DNS,Dhcp,group policy,server,o365Desktop & Laptop Hardware troubleshooting knowledgeVendor Coordination for hardware failure.Installation of Standalone & Network Printer & ScannerWi-Fi configuration knowledgeBasic knowledge on iPad, iPhone & MAC book and mail configuration on themBasic Network troubleshooting knowledge

Hi,Job Description for centralized IT service desk agentRoles and Responsibilities:Understand organizations current and ongoing process.Patiently listen to callers queries / issues and understand it technically / process wise.Provide L1 voice, email, and chat support for L1 IT Issues and queries.Quickly diagnose and troubleshoot basic technical (L1) issues, refer internal KB articles to provide accurate solutions.Ability to quickly understand the root of reported IT issues.Provide resolutions within agreed time limits (Defined SLAs).Properly and timely escalate unresolved issues to appropriate internal teams.Ensure all issues are properly logged.