Net Hire World

Badarpur, Delhi

To manage customer inquiries, complaints, and provide information about a companys products and services.Duties and responsibilities include:Responding to customer inquiries via email in a prompt and professional mannerInvestigating and resolving customer complaints and concernsProviding product information and guidance to customersWorking closely with other departments to resolve customer queriesMaintaining a record of customer interactions and transactionsReviewing and improving email communication and response templatesEnsuring adherence to company policies and procedures in all email correspondencesEscalating complex issues to the relevant department or superior for resolutionMaintaining knowledge of new product offerings and ongoing promotionsProviding feedback on the efficiency of the customer service processRequiredExperience in customer service or customer handlingGood verbal and written communication skillsProfessional and dynamic individualJob Types: Full-time, PermanentPay: 20,000.00 - 35,000.00 per monthBenefits:Health insurancePaid sick timePaid time offProvident FundSchedule:Day shiftEvening shiftRotational shiftAbility to commute/relocate:Sarita Vihar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)