Job descriptionCrm Executive - Mahipalpur ,New DelhiCustomer Service & Post-Sale Follow-UpManage Post-Service Follow-up (PSF) calls to check vehicle performance and service quality.Supervise Customer Care Executives (CCEs) and allocate daily calling targets.Handle customer complaints, review dissatisfied cases, and coordinate swift resolutions with the Service Manager or Workshop Head.2. Retention & Lifecycle EngagementDrive repeat business, insurance renewals, annual maintenance contract (AMC) reminders, and upgrade campaigns (e.g., trading in an older bike for a new model).Monitor customer feedback, analyze CSAT/NPS scores, and report recurring issues to dealership management.Maintain accurate case history files for escalations, complaints, and resolutions.capitalplacement02@gmail.comP- 9891750342 WhatsApp- 7895263093