CRM Executive - Mahipalpur,New Delhi

Capital Placement Services
  • icon job experience 2 - 8 Years
  • icon job opening 1 Openings
  • icon salary 2.0 - 3.5 Lac/Yr
  • icon job posting Posted today
  • Face-to-Face interview Face-to-Face interview
  • icon job location Delhi
Key Skills

CRM CRM Executive Client Servicing Client Development Co-ordinator

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Job Description

Job description

Crm Executive - Mahipalpur ,New Delhi

Customer Service & Post-Sale Follow-Up

Manage Post-Service Follow-up (PSF) calls to check vehicle performance and service quality.

Supervise Customer Care Executives (CCEs) and allocate daily calling targets.

Handle customer complaints, review dissatisfied cases, and coordinate swift resolutions with the Service Manager or Workshop Head.

2. Retention & Lifecycle Engagement

Drive repeat business, insurance renewals, annual maintenance contract (AMC) reminders, and upgrade campaigns (., trading in an older bike for a new model).

Monitor customer feedback, analyze CSAT/NPS scores, and report recurring issues to dealership management.

Maintain accurate case history files for escalations, complaints, and resolutions.



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  • Experience

    2 - 8 Years

  • No. of Openings

    1

  • Education

    Graduate

  • Role

    CRM Executive

  • Industry Type

    Automobile / Auto Ancillaries

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Face Interview Location

    new delhi

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About Capital Placement Services

Capital Placement Services is a Gurgaon based Placement Consultancy that specializes in providing Placement Services, Manpower Recruitment, HR Consultancy, Placement Consultancy and Staffing Solutions. We have our own large computerized database of candidates across the various functional streams. We can do an exact search based on your requirements and come up with candidates who best meet your job description. We have a team of experienced professionals who do all the preliminary screening. We contact and interview candidates regarding their interest and suitability. Only after we are satisfied we send them for an interview to you. If necessary we also do an informal reference check of the candidate who are shortlisted.
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