US Process Female 12th Pass Jobs in Mohali

Key Responsibilities:Handle inbound calls from US customers professionallyResolve customer queries, complaints, and requests efficientlyProvide accurate information regarding products/servicesMaintain high customer satisfaction (CSAT) scoresDocument interactions in CRM systemsHandle escalations and critical cases

Responsibilities of candidates include: Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications

1. Work with US facing clients.2.Manage and Support process foreign clients in US . 3. Monitors calls and email.# INTERVIEW FORMAT ; ZOOM VIDEO CALL.Working Time: 10:00 pm to 7:00 am. Sunday Off.