Recruitment of new candidates as per the requirements, Follow up on documentation of new candidates before joining and inform to HR team on priorityVerification of newly hired employeeMaintain discipline in office as well as on the field processProvide Guidance/Training of COC, Company Policies, Guidelines to team members for development in their official skills and knowledgeDiscuss Monthly performance evaluation and review of the teamProper Communication/Coordination with executive, team leader, telecaller and Back office departmentDiscuss about the allocation with respective product managerDiscuss with team about last month PTPs and Flows casesTake regular feedback from telecaller and executives for targetsField Visits with FOS in problematic casesAsk for KYC of Shifted and address not found cases to the managersDiscuss about Targets and Milestone of every month with the teamTake follow up of dedupe reports & ID Card from respective Bank Managers