Support Engineer Job Vacancies in Okhla

skilled with Computer Hardware & Network Troubleshooting , Application Support , Outlook Backup & Configuration , Video Conferencing, user Data Backup & Restore

Provide first and second-level support for desktops, laptops, printers, and peripherals.Install, configure, and maintain operating systems and software (e.g., Windows, macOS, Microsoft Office).Troubleshoot hardware and software issues on end-user devices.Support user account management including Active Directory, email, VPN, and other corporate tools.Set up and configure new computers and related equipment for new hires.Monitor and respond promptly to service requests through the helpdesk/ticketing system.Maintain an up-to-date inventory of all IT assets.Collaborate with other IT teams to resolve complex issues.Provide support for video conferencing, VoIP phones, and office network connectivity.Create and update documentation for IT procedures and knowledge base articles.Ensure data security and compliance with IT policies and procedures.Offer on-site and remote support as needed.

Key Responsibilities:Technical Support:Provide technical support and assistance to customers regarding router configurations, troubleshooting, and maintenance.Diagnose and resolve network-related issues reported by customers and provide timely and effective solutions.Product Knowledge:Maintain an in-depth understanding of the company's routers, networking products, and related technologies to effectively address customer inquiries and issues.Stay updated with product updates, releases, and new features to provide accurate and up-to-date information to customers.Customer Communication:Communicate with customers in a professional and courteous manner to gather information, explain solutions, and ensure customer satisfaction.Provide clear and detailed instructions to customers for configuring and optimizing router settings.Documentation:Create and maintain detailed documentation including troubleshooting guides, FAQs, and knowledge base articles to assist both customers and internal teams.Document and escalate customer-reported issues to the appropriate teams for resolution and future reference.Collaboration:Collaborate with cross-functional teams, including product development, quality assurance, and sales, to address complex customer issues and provide valuable feedback for product improvements.Participate in team meetings and knowledge sharing sessions to enhance overall team performance and expertise.Training and Education:Conduct training sessions for customers and internal teams to enhance their understanding of our products, configurations, and best practices.Stay informed about industry trends, certifications, and advancements in networking technologies to continuously improve your knowledge and skills.Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field.Proven experience in network support, preferably in a routers manufacturing or service provider company.Strong understanding of networking .

As a Network Support Engineer, you will be responsible for monitoring, maintaining, and supporting the organizations network infrastructure. You will troubleshoot complex networking issues, work closely with other IT staff to ensure network stability and performance, and provide assistance to end-users regarding connectivity and access issues. This role is critical in ensuring our systems are robust, secure, and optimized to meet business needs.Key ResponsibilitiesNetwork Monitoring and Maintenance: Monitor the organizations networks to identify issues and potential areas of improvement. Regularly perform system health checks, backups, and diagnostics.Troubleshooting and Issue Resolution: Diagnose and troubleshoot network issues related to connectivity, hardware failures, and performance bottlenecks. Ensure minimal downtime and prompt resolution.Network Configuration and Support: Configure, test, and deploy network equipment, including routers, switches, firewalls, and wireless devices.Network Security: Ensure network security by implementing firewalls, VPNs, and other security measures. Monitor for potential threats and vulnerabilities, working closely with the IT security team.Documentation: Maintain detailed documentation of network configurations, processes, and procedures. Create incident reports and maintain logs.User Support: Provide technical support for internal users regarding connectivity issues, access requests, and troubleshooting.Collaborate with IT Teams: Work with other IT staff on projects, upgrades, and troubleshooting that involve network resources. Assist in network design and upgrades as needed.RequirementsEducational Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.Certifications (preferred): CCNA, CompTIA Network+, or equivalent certification.Experience: 0 - 2 years of experience in network support.

The Job Opening for Customer Support Engineer. Candidate Has to Install and Assist in Computer Installation, Customer Complaints.

Required Networking Engineer Must have knowledge for System Integrated . candidate should be good in networking

We are looking for 10 Customer Support Engineer Posts in Delhi, Jawaharnagar(GujaratRefinery) Rajkot, Mysore Banglore Highway, Pune, Ahmedabad, Gurgaon, Punjabi Bagh, Delhi, Punjab Mata Nagar, Ludhiana, work from home with deep knowledge in Communication, Typing, Customer Support and Required Educational Qualification is : 12th Pass, 10th Pass call at 7984748267 or whatsapp me your resume only females

Process Name: Technical Support Engineer/Technical Support ExecutiveIndustry Type: IT Software/ Software ServicesSalary Package: 2L to 3L/AnnumGraduate Qualifications: Any Graduates from IT or CS DomainGraduate Qualifications: B.Tech/M.Tech/BCA/MCAExperience Needed: Candidates with 1 to 2 years of experience are preferred.Job Roles & Responsibilities Troubleshooting, resolving all technical & non-technical issues related to software. Handle chat, email & remote desktop access support process Attend customer queries related to the product features and provide them with satisfactory assistance. Testing & Analysis of all products & services Identifying any bugs/issues in the system and assisting in their resolution Focusing on customer retention in cases of cancellations. Recording, tracking & reporting problem activity Handle escalations for post installation issues. Creating FAQ/ documentations related to product training & support Track the nature of various end user requests to see what issues might be the most common, and ensure all technical areas of concern are handled adequately.Desired Candidate Profile Masters / Graduate in Engineering with 1 to 2 years of experience. Must be customer focused, and willing to do whatever it takes to resolve customer issues. Good experience in Email, database, and other IT platforms. Good to have testing knowledge. Willingness to work in shifts and be participated in on-call rotation. Self-motivated and directed, with keen attention to detail. Good communication skills, quick learner

FulltimeDesignation: Server Support Engineer Salary As Per Candidate (Company Budget 20k to 30k) Experience 2 to 7 yearsEducation B.E./Diploma with E.C. or I.T. Job Timing 9:30 AM To 6:30 PM (Monday to Saturday) Job Role: Configuring and managing servers of different operating systems, such as Windows, Linux, including installing. Fixing issues, and upgrading while implementing enhancements to them to improve Manage performance and reliability Should have Knowledge on multiple Hardware platform Experience in support of Lenovo Server / Dell Servers/ HP Servers / Storage Must have configured ilo, DRack, DELL iDRack & other Remote monitoring tools. Must have knowledge of related concepts like RAID. SNMP, HOTSPARE etc. Having knowledge of Installation and Troubleshooting on, HP, Dell, Intel, all types of servers, Installation and troubleshooting of Windows. Having Knowledge on all types of Servers, Storage Installation and Troubleshooting, Server Backup (all types) Problem solving capability in Server Hardware, including troubleshooting server-based issues with root cause analysis Familiar with high availability servers Knowledge of VMware, Hyper-V, Storage, Backup devices/systems. Experience in installing, supporting and maintaining server and storage hardware. A general understanding of Networking & SAN technologies.