45

Software Support Job Vacancies in Delhi NCR

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  • 2 - 5 yrs
  • 3.0 Lac/Yr
  • Ghaziabad
Hardware Networking Software Installation Laptop Support Computer Hardware
We are looking for an IT Hardware Engineer who will be responsible for managing and supporting hardware systems to ensure smooth operations. This role is ideal for candidates with a solid understanding of IT hardware components and a passion for troubleshooting and maintenance.Key Responsibilities:- Hardware Installation and Maintenance: Install, configure, and maintain hardware components like servers, desktops, printers, and networking equipment to ensure optimal performance.- Troubleshooting and Repair: Diagnose hardware issues and provide timely repairs or replacements, minimizing downtime and maintaining productivity.- System Upgrades: Assess current hardware systems and execute upgrades as needed to keep technology current and efficient.- Inventory Management: Maintain an organized inventory of hardware components and supplies, ensuring that necessary parts are available for repairs and upgrades.- Documentation: Keep accurate records of hardware configurations, maintenance activities, and troubleshooting steps to assist in future support and planning.- Collaboration: Work with other IT staff and departments to provide hardware support and ensure compatibility with existing systems.The ideal candidate should have a minimum of 2 to 5 years of experience in IT hardware engineering. A 12th-grade education is essential. Candidates must possess strong problem-solving skills, attention to detail, and the ability to work effectively in a team. Good communication skills are crucial for collaborating with colleagues and explaining technical issues clearly. A willingness to continuously learn about new technologies is expected as technology evolves rapidly.
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Badarpur Delhi
Helpdesk Software Gmail Email Etiquette
We are looking for a dedicated Email Support Executive to join our team in Badarpur, Delhi. This role is ideal for individuals who have just completed their education and are eager to start their career in customer support.Key responsibilities include responding to customer inquiries via email. You will need to address concerns, provide information about our services, and offer solutions to issues faced by customers. It is important to ensure that all communications are clear, polite, and professional.Another important responsibility is to maintain accurate records of customer interactions. This involves logging emails and tracking the status of each case to ensure timely follow-up. You will also collaborate with other departments to resolve complex issues that require additional expertise, ensuring a smooth experience for customers.Required skills include excellent written communication abilities. You should be able to express ideas clearly and professionally through email. Basic computer skills are also necessary, as you will be using various software tools for communication and record-keeping. Expectations for this role include a positive attitude and a willingness to learn. As a newcomer, you should be open to feedback and strive to enhance your skills continuously. Being a team player is essential, as you will work closely with your colleagues to provide the best support to our customers.
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  • 5 - 8 yrs
  • 6.0 Lac/Yr
  • Lodhi Road Delhi
Enterprise Backup Solutions Backup & Restore Server Administration Storage Administration Windows Server Active Directory Dell Backup Solutions Disaster Recovery Incident Management Change Management Backup Monitoring Hardware Support Software Support OEM Coordination Troubleshooting Configuration Management Capacity Planning Technical Documentation IT Infrastructure Support
We are hiring a Resident Engineer (L2 - Backup Solution) for F1 InfoTech Pvt. Ltd. at Lodhi Road, Delhi. We are looking for an experienced IT professional with 5+ years of experience in enterprise backup infrastructure, server administration, and storage management. The candidate will be responsible for providing Level-2 onsite support, monitoring backup jobs, performing backup and restore operations, troubleshooting hardware and software issues, managing storage capacity, and ensuring high availability of backup infrastructure. The role also involves incident management, change management, vendor/OEM coordination, documentation, reporting, and participation in disaster recovery activities. Candidates should have hands-on experience with enterprise backup solutions, Windows Server, Active Directory, and storage systems. B.E./B.Tech./MCA with OEM backup solution certification is preferred. This is a full-time onsite role, 6 days working (9:00 AM-6:00 PM), offering a salary of 5-6 LPA along with PF, ESI, health insurance, and career growth opportunities. Immediate joiners will be preferred.If You are Interested Please Share Ur CV
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  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Kirti Nagar Delhi
TallyPrime Tally.ERP9
Candidate should be able to communicate in moderate English and having basic knowledge of Tally Software Training will be provided to selected candidates on LIVE data of GST, TCS, TDS, E-Invoice & E-way bill. Selected candidates will be working on Tally Solutions Pvt Ltd (The company who manufactured Tally Accounting software) voice process to handle PAN India customers.
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Urgent Requirement For Laptop Engineer

Globyte Shriram It Solutions Pvt Ltd

  • 2 - 5 yrs
  • 2.5 Lac/Yr
  • Civil Lines Gurgaon
Computer Hardware Desktop Support Troubleshooting Skills Software Installation Laptop Support Hardware Installation Software Troubleshooting OS Installation Chip Level Repairing IT Hardware
Hi,Male Engineer required for Gurgaon Location for Laptop & Desktop repairing and services. He has knowledge of troubleshooting, Part replacement, Software installation, MB repairing. If required visit at client end to do the service of laptop and desktop.
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  • 2 - 3 yrs
  • 3.8 Lac/Yr
  • Greater Noida
Software Applications Data Management Computer Science Technical Support Programming Curriculum Development Lesson Planning IT Skills
Key Responsibilities & Duties:Instruction & Curriculum: Deliver lessons on programming, software applications (MS Office), and web technologies, following CBSE curriculum.Practical Training: Guide students in computer lab sessions to develop hands-on skills in coding, hardware, and software troubleshooting.Assessment & Evaluation: Create, administer, and grade tests, assignments, and projects to monitor student progress.Lab Management: Maintain, update, and ensure the safety of computers, printers, and networking equipment.Technical Support: Support students in IT club activities, competitions, and technical projects.Communication: Conduct parent-teacher meetings to discuss student performance and provide progress reports.Required Qualifications & Skills:Education: Bachelors degree in Computer Science (B.Sc/BCA/B.Tech) or IT.Mandatory Training: B.Ed is generally required for TGT roles.Technical Skills: Proficiency in Python, HTML, Java, SQL, and database management.Soft Skills: Strong communication, classroom management, and ability to handle student queries.Experience: Usually 2-5 years of relevant teaching experience is preferred
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  • 2 - 8 yrs
  • 4.0 Lac/Yr
  • Delhi
Customer Support IT Support Engineer Technical Support Executive Software Troubleshooting Ticketing Tool
Job DescriptionProvide technical support for GPS devicesTroubleshoot hardware & software issuesAssist with installation & configuration.Strong knowledge of GPS tracking systems & troubleshooting.Exp. installation, issue resolution.Familiarity with CRM software & ticketing tools.Configuration & Programming of wireless data modems for IoTNOC based support to field engineering teamSystem provisioning on ERPMIS generationTesting & DebuggingImpart technical trainingResolve Technical QueriesEnsure ticket resolution within TATDesired Candidate ProfileB.Tech/Diploma in Computers, E&CAbove 75% in Class XIIExcellent CommunicationExcellent IT skills, Excel, Word, AndroidTeam playerCalm, mature & able to handle difficult situationsHigh EnergySelf MotivatedCompany Profile:Geotracker Mobile Resources Management Private LtdGeotrackers is a ten year old tech company, offering M2M & IoT solutions like GPS vehicle tracking, to over 500 organizations such as ICICI, DTDC, Pepsi, Delhi & Kolkata Police, Mumbai Airport, etc on pan India basis.A venture by IIT/IIM alumni, we are leading provider of GPS/GPRS based vehicle tracking solutions. Our solutions are in use with blue-chip private sector companies like ICICI Bank, DTDC Courier, Pepsi, Dominoes, Mother Dairy, Nestle etc
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Hiring For Sales Support Executive

Vision Strike Solutions

  • 2 - 8 yrs
  • 3.8 Lac/Yr
  • Vikas Puri Delhi
Advance Accounting Software Support Knownledge GST Knowledge Lead G Sales Lead Generation
Candidate for this job should have detailed knowledge of Tally.ERP9, TallyPrime, Busy software & any other Accounting or HR/Payroll Software and will be responsible for sales, support & implementation of these software in Delhi/NCR. Male Candidates must have their own conveyance ( Bike & Scooty ) & laptop.
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Jobs by Popular Location

  • 1 - 2 yrs
  • 3.3 Lac/Yr
  • Rohini Sector 25 Delhi
Mysql Application Software Support Html C# ASP Dot Net Developer
Founded in 1994 by the name P.S.R.Computers , with an idea, objective & sole purpose to involve information technology through computers to all educational institutions, companies / firms, by way of proper customized developed software to track day-to-day routine and regular administrative jobs. Software Development Department, is one department which is consistently involved in developing, updating & implementing software according to the customized needs and as per the change in specifications of different departments in administration section of educational institution. Since its inception, the company has developed & maintained constant relations with the market leaders to provide technology to the client whose software are pre-defined according to the standard set by the industry.Key ResponsibilitiesBe the first line of support for client queries via email (and occasionally phone).Troubleshoot and resolve technical issues using .NET debugging and SQL queries.Analyze issues, identify patterns, and provide structured feedback to internal teams.Document solutions, client feedback, and contribute to a growing internal knowledge base.Collaborate with development teams for deeper technical escalations.What Were Looking For02 years of experience in technical/client support or software roles.Bachelors degree in Computer Science, Information Technology, or a related field preferred.Hands-on experience with .NET development (Windows-based applications).Working knowledge of SQL ability to write basic queries for data lookup and issue investigation.Excellent communication skills clear, professional, and client-friendly.Problem-solving mindset and a calm, structured approach to handling multiple queries.Nice to HavePrior experience working in a B2B SaaS or software product environment.CTC:To be discussed over a call, based on your experience and skill set.What We OfferExposure to real-world technical and client-facing challengesOpportunity to grow into development, or technical rolesFriendly and collaborative work cultureOn-the-job training and mentorshipWebsite: psrcomputers.com
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IT Hardware Engineer - CCTV

Bootnet Technologies

  • 1 - 3 yrs
  • 2.5 Lac/Yr
  • Kalkaji Delhi
Laptop Support CCTV Technician Computer Hardware Software Installation
We are seeking a skilled IT Hardware Engineer specializing in CCTV systems to join our team in Kalkaji, Delhi. Responsibilities include installing and maintaining CCTV systems, network installation, wireless networking, computer hardware troubleshooting, software installation, structured cabling, and providing laptop support. The ideal candidate will have 1-3 years of experience, be a graduate with expertise in CCTV engineering, network and wireless technology, computer hardware and software, structured cabling, and laptop support. This full-time position requires the candidate to work from the office. We are looking for a male candidate who is dedicated, detail-oriented, and a team player.
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Delivery Head – P&c Domain

Talent Zone Consultant

  • 10 - 20 yrs
  • Gurgaon
Property & Casualty Software Support
Property & Casualty (P&C) insurance and Reinsurance domain.Must have led Custom Application Development including software development, architecture design, integration, and client-specific solution deployment.Lloyds Market (London) Exposure: Preferred; understanding of the Lloyds ecosystem, regulatory processes, and insurance workflows.
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IT Technical Support Engineer

SPG Infraprojects Private Limited

  • 1 - 2 yrs
  • 2.8 Lac/Yr
  • 105687
Software Computer Networking Technical Services Hardware Support Hardware Networking Software Installation Hardware Installation IT Support Desktop Support
An IT Support job description involves installing and maintaining hardware, software, and networks, as well as troubleshooting and resolving technical issues for end-users. Key responsibilities include providing first-level technical assistance, managing system configurations, supporting new users, and contributing to the smooth.
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  • 0 - 2 yrs
  • Okhla Delhi
Networking Network Computer Networking Software Installation Network Troubleshooting Hardware Installation Network Security IT Support Hardware Networking Technical Services Hardware Support Hardware Troubleshooting Software Support Desktop Support CCTV Installation Data Base Administration
Provide first and second-level support for desktops, laptops, printers, and peripherals.Install, configure, and maintain operating systems and software (e.g., Windows, macOS, Microsoft Office).Troubleshoot hardware and software issues on end-user devices.Support user account management including Active Directory, email, VPN, and other corporate tools.Set up and configure new computers and related equipment for new hires.Monitor and respond promptly to service requests through the helpdesk/ticketing system.Maintain an up-to-date inventory of all IT assets.Collaborate with other IT teams to resolve complex issues.Provide support for video conferencing, VoIP phones, and office network connectivity.Create and update documentation for IT procedures and knowledge base articles.Ensure data security and compliance with IT policies and procedures.Offer on-site and remote support as needed.
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  • 0 - 2 yrs
  • 3.3 Lac/Yr
  • Gurgaon Sector 47
Desktop Installation Software Services Software Installation Software Support
Join our dynamic IT team and play a vital role in supporting the technology needs of students, faculty, and staff at top US-Based Universities. As an IT Helpdesk Support Agent, youll be the first point of contact for resolving technical issues, ensuring seamless access to academic resources, and empowering our campus community to leverage technology for learning, teaching, and research.Key ResponsibilitiesFirst-Line Support:Provide timely, courteous, and effective technical assistance via phone, email, chat, walk-ins, and ticketing systems (e.g., ServiceNow, Jira).Troubleshoot hardware (laptops, desktops, printers, peripherals), software (OS, Office 365, LMS), network (Wi-Fi, VPN), and account (email, SSO) issues.Academic Technology Support:Assist with learning tools (Canvas, Blackboard, Zoom), lecture-capture systems, classroom AV equipment, and specialized academic software.Guide users on accessing online libraries, research databases, and university portals.Account & Access Management:Reset passwords, manage multi-factor authentication (MFA), and resolve account lockouts for student/faculty/staff systems (e.g., Active Directory, Azure AD).Educate users on security best practices (phishing, data protection).Hardware Setup & Maintenance:Configure university-owned devices (laptops, tablets).Perform basic repairs, coordinate advanced repairs with vendors, and manage loaner equipment.Documentation & Knowledge Sharing:Document solutions in the knowledge base for recurring issues.Contribute to user guides and FAQs for common campus tech tools.Campus-Specific Systems:Support university applications (student information systems, housing portals, campus card systems).Assist with event tech (conferences, graduations) and lab/reservation systems.Collaboration:Escalate complex issues to Tier 2/3 teams or specialized units (Networking, Infosec).Partner with academic departments and administrative offices on tech needs.QualificationsRequired:High school diploma or equivalent; current enrollment in a degree program (if student role).1+ years of IT support experience (or equivalent technical coursework/certifications).Proficiency in:Windows/macOS troubleshooting.Microsoft 365 Suite (Outlook, Teams, OneDrive).Basic network concepts (TCP/IP, DNS, Wi-Fi).Exceptional customer service, communication (written/verbal), and problem-solving skills.Ability to explain technical concepts to non-technical users.Patience and adaptability in a diverse, fast-paced academic environment.Preferred:Associates/Bachelors degree in IT, Computer Science, or related field.Experience in higher education IT support.Knowledge of:Learning Management Systems (e.g., Canvas, Moodle).ITIL fundamentals or ticketing systems (ServiceNow, Zendesk).Mobile device management (MDM) and endpoint security tools.Certifications: CompTIA A+, Microsoft 365 Fundamentals, ITILv4.Working EnvironmentOn-campus role with potential for hybrid/remote support (specify if applicable).Flexible hours, including evenings/weekends during peak academic periods (e.g., orientation, finals).Fast-paced, collaborative setting with interactions across diverse university groups.Why Join Us?Contribute directly to student success and faculty innovation.Access to professional development, tuition benefits, and tech training.Collaborative culture within a mission-driven academic community.To Apply:Submit your resume and cover letter. Highlight your experience in customer-centric technical support and interest in higher education.Job Type: Full-timePay: 22,000.00 - 25,000.00 per monthWork Location: In personExpected Start Date: 21/07/2025
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Technical Customer Support Networking Computer Networking Information Technology Hardware Networking Network Security Desktop Support Troubleshooting Skills Network Troubleshooting Technical Services Laptop Support Hardware Support Hardware Troubleshooting Software Support
We have vacant of 30 Technical Support Executive Jobs in Gurgaon, Noida, Experience Required : 1 Year Educational Qualification : Higher Secondary, Other Bachelor Degree Skill Technical Customer Support, Networking, Computer Networking, Information Technology, Hardware Networking, Network Security, Desktop Support, Troubleshooting Skills, Network Troubleshooting, Technical Services, Laptop Support, Hardware Support, Hardware Troubleshooting, Software Support etc.
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System Administrator

People Empowerment Consulting

  • 1 - 5 yrs
  • 5.0 Lac/Yr
  • Nehru Place Delhi
System Maintenance Routing Hardware Networking Network Security Server Support Server Administration Troubleshooting Skills Network Troubleshooting Application Support DNS Server System Software System Support
Profile : System AdministratorExperience: 1-3 YearsBudget: 3-4 LPAResponsibilitiesPerform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlesslyMonitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when neededMaintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segmentsAssist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when neededPerform routine and scheduled audits of all systems, including backups.
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Hiring For MEP Design and Planning Engineer

JOB24by7 Recruitment Consultancy Services

  • 5 - 7 yrs
  • Delhi
MEP Design Expertise Software Proficiency AutoCAD Revit MEP Etap BOQ Preparation Coordination Site Support Reporting Time Management
The MEP Design and Planning Engineer is responsible for the integrated design, coordination, and development of Mechanical, Electrical, and Plumbing (MEP) systems for a wide range of construction and infrastructure projects. This role focuses on delivering code-compliant, efficient, and sustainable MEP designs using tools like HAP and AutoCAD, while ensuring alignment with project specifications and timelines.Key Responsibilities:1. MEP System Design and Coordination:Collaborate with architects, structural engineers, consultants, and clients to understand project goals and MEP system requirements.Develop integrated design solutions for HVAC, electrical, plumbing, and fire protection systems.Perform detailed calculations for load, pressure drop, water demand, and power supply to determine appropriate system sizing.Plan and allocate space for plant rooms, risers, and services routes in coordination with other disciplines.Ensure optimal equipment selection and proper routing of MEP services for efficient and cost-effective design.Coordinate across disciplines to resolve clashes and ensure smooth integration of systems.2. Technical Documentation and Drawing Preparation:Generate detailed BOQs, and technical specifications for MEP systems.Maintain accurate documentation of design data, revisions, and approvals.3. Code Compliance and Industry Standards:Ensure that all MEP designs are compliant with relevant local, national, and international codes (e.g., NBC, IEC, ASHRAE, IS codes) etc.Stay updated with evolving regulations and standards across MEP disciplines.4. Project Planning and Support:Assist in project planning, including scheduling of MEP design deliverables in coordination with the overall project timeline.Provide technical support during construction, respond to RFIs, and participate in site coordination meetings if required.Monitor progress of design packages to meet deadlines and quality expectations.Qualifications:Diploma or Bachelor's Degree in Mechanical or Electrical Engineering.Minimum 5 years of relevant experience in MEP design and planning.Strong knowledge of HVAC, electrical, plumbing, and fire protection systems.Familiarity with MEP codes and standards (e.g., ISHRAE, IS codes, NBC, NFPA).Strong coordination and interdisciplinary communication skills.Ability to handle multiple projects and deliver accurate designs within project timelines.
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  • 0 - 3 yrs
  • 3.0 Lac/Yr
  • Delhi
Communication Client Coordination Field Service Software Support Strategic Communication Lead Generation Field Sales
Key Responsibilities :* Train, operate, support and testing of ERP software with customer team at customers office.* Conduct research to identify new markets and customer needs.* Interface with the customers/users to train and create an understanding of our software product.* Identify client needs and suggest appropriate products/services* Work at customer site for day to day software implementation, support and operational tasks.* Customize product solutions to increase customer satisfaction* Be the main point of customer contact and troubleshooting* Build long-term trusting relationships with clients* Proactively Identify and handle change requests* Clearly communicate with clientBenefitsComplete training will be given by the companyTravel allowanceInternet facilityLaptop
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Walk-In For Network Support Engineer

Nestocast Media Solutions Pvt Ltd

  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Noida Sector 10
Networking Cisco Certified Network Associate Router Configuration Software Support Remote Support
As a Network Support Engineer, you will be responsible for monitoring, maintaining, and supporting the organizations network infrastructure. You will troubleshoot complex networking issues, work closely with other IT staff to ensure network stability and performance, and provide assistance to end-users regarding connectivity and access issues. This role is critical in ensuring our systems are robust, secure, and optimized to meet business needs.Key ResponsibilitiesNetwork Monitoring and Maintenance: Monitor the organizations networks to identify issues and potential areas of improvement. Regularly perform system health checks, backups, and diagnostics.Troubleshooting and Issue Resolution: Diagnose and troubleshoot network issues related to connectivity, hardware failures, and performance bottlenecks. Ensure minimal downtime and prompt resolution.Network Configuration and Support: Configure, test, and deploy network equipment, including routers, switches, firewalls, and wireless devices.Network Security: Ensure network security by implementing firewalls, VPNs, and other security measures. Monitor for potential threats and vulnerabilities, working closely with the IT security team.Documentation: Maintain detailed documentation of network configurations, processes, and procedures. Create incident reports and maintain logs.User Support: Provide technical support for internal users regarding connectivity issues, access requests, and troubleshooting.Collaborate with IT Teams: Work with other IT staff on projects, upgrades, and troubleshooting that involve network resources. Assist in network design and upgrades as needed.RequirementsEducational Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.Certifications (preferred): CCNA, CompTIA Network+, or equivalent certification.Experience: 0 - 2 years of experience in network support.
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Client Success Manager Customer Service B2B Support Software Services
Job Responsibilities: Drive all post-sales customer engagements to success Drive continuous improvement of customer experience Act as the first point of contact for support Build and expand a robust support team Consistently work on recording feedback via client surveys and make maximum use of feedback to bring changes Collaborate with internal partners in Sales, Marketing, Product, etc. Support revenue through cross-sell and up-sell activities Drive new business growth through referral activity and client advocacy Effectively manage the lifecycle of Customer Success Activities, from onboarding & and training to customer support Engage in maximum review of support operations via analytics, documentation, reports and metrics Effectively communicate review outcomes to strengthen the team and operations Attract and retain high potential individual contributors into team
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Looking For Laptop Service Engineer

Globyte Shriram It Solutions Pvt Ltd

  • 2 - 5 yrs
  • 2.5 Lac/Yr
  • Civil Lines Gurgaon
Computer Hardware Troubleshooting Skills Software Installation IT Hardware OS Installation Desktop Support Hardware Installation Chip Level Repairing Laptop Support
Required Engineer for Laptop and desktop repairing and installation in Gurgaon.
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Looking For Accountant - Gurgaon

Capital Placement Services

  • 5 - 11 yrs
  • Gurgaon
GST TDS Tally ERP Busy Software MS Excel Bank Reconciliation Accounts Payable Accounts Receivable Financial Reporting MIS Taxation Bookkeeping Audit Support Accounting
We are Hiring An Experienced Accountant for Our Client Based in Sector 54, Gurgaon. the Ideal Candidate Should have 6-7 Years of Experience in Accounting, Taxation, and Financial Operations. the Candidate Must have Hands-on Experience in Maintaining Books of Accounts, Gst and Tds Compliance, Bank Reconciliations, Accounts Payable and Receivable, and Preparation of Mis Reports. Proficiency in Tally Erp/busy Software and Ms Excel is Essential. the Candidate Will Be Responsible for Preparing Financial Statements, Coordinating with Auditors, Maintaining Statutory Compliance, and Ensuring Accurate Financial Records. Strong Analytical Skills, Attention to Detail, and the Ability to Work Independently are Required. B.com is Preferred, and Candidates with Experience in Handling Complete Accounting Functions Will Be Given Preference. the Position Offers a Salary of 50,000 per Month, 6-day Working, and a Professional Work Environment in Gurgaon. this Role is Suitable for Candidates Looking for Long-term Career Growth in Accounting and Finance.If You are Interested Please Share Ur CV at capitalplacement02@gmail.comP- 9891750342 WhatsApp- 7895263093
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Customer Care Executive Resolving Issues Related to Accounting Project Accounting Branch Accounting Customer Assistance: IR Issues Product Knowledge Software Services Accounting Software CRM
Key Responsibilities:1. Customer Assistance:o Provide support to clients via phone, email, and live chat.o Respond to inquiries related to accounting software, financialstatements, billing, and other accounting-related matters.o Assist clients with troubleshooting and resolving issues promptly.2. Issue Resolution:o Identify, investigate, and resolve customer issues in a timely manner.o Escalate complex issues to higher-level support or specializeddepartments when necessary.o Follow up with clients to ensure their issues are fully resolved andthey are satisfied with the service provided.3. Product Knowledge:o Maintain a thorough understanding of the companys accountingproducts and services.o Stay updated with new features, updates, and changes in accountingregulations.o Educate clients on how to use accounting software and otherfinancial tools effectively.4. Customer Relationship Management:o Build and maintain strong relationships with clients by providingexceptional customer service.o Keep accurate records of customer interactions, issues, andresolutions in the CRM system.o Gather customer feedback and provide suggestions for productimprovements.5. Training and Support:o Conduct training sessions for clients on how to use accountingsoftware and understand financial reports.o Create and update user manuals, FAQs, and other supportdocumentation.o Assist in onboarding new clients and setting up their accountingsystems.6. Team Collaboration:o Work closely with other departments, including accounting, sales,and technical support, to ensure cohesive service delivery.o Participate in team meetings and contribute to the continuousimprovement of customer support processes.Qualifications and Skills: Education:o Bachelors degree in Accounting, Finance, Business Administration,or a related field. Experience:o Previous experience of 2-3 years in customer support or a relatedfield, preferably within the accounting or financial services industry.o Must have Experience with accounting softwares (e.g., QuickBooks,Xero, Capium, Sage) Skills:o Strong understanding of accounting principles and financialstatements.o Excellent communication and interpersonal skills.o Proficiency in using customer support software and CRM systems.o Problem-solving skills and the ability to work under pressure.o Attention to detail and accuracy in handling financial information.Personal Attributes: Professionalism: Demonstrates a high level of professionalism and ethicalstandards. Client-Focused: Committed to providing excellent service and buildingstrong client relationships. Patience: Ability to remain patient and calm while addressing client issuesand concerns. Proactive: Takes initiative to identify and address potential issues beforethey escalate. Team Player: Works well in a team environment and collaborates effectivelywith colleagues.
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  • 1 - 7 yrs
  • 3.8 Lac/Yr
  • Gurgaon
Technical Operations Technical Operations Specialist Software & Electronics Tablets System Technical Requirements Service Engineering Customer Support Walk in
Job descriptionUnderstanding the technical requirements of clients (Software & Electronics).Demo and Presentation on Solutions.Client meetings with the Business Development Team whenever required for some new technical requirements.Required Candidate profile
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Customer Support IT Support Engineer Technical Support Executive Software Troubleshooting Ticketing Tool
Job DescriptionProvide technical support for GPS devicesTroubleshoot hardware & software issuesAssist with installation & configuration.Strong knowledge of GPS tracking systems & troubleshooting.Exp. installation, issue resolution.Familiarity with CRM software & ticketing tools.Configuration & Programming of wireless data modems for IoTNOC based support to field engineering teamSystem provisioning on ERPMIS generationTesting & DebuggingImpart technical trainingResolve Technical QueriesEnsure ticket resolution within TATDesired Candidate ProfileB.Tech/Diploma in Computers, E&CAbove 75% in Class XIIExcellent CommunicationExcellent IT skills, Excel, Word, AndroidTeam playerCalm, mature & able to handle difficult situationsHigh EnergySelf MotivatedCompany Profile:Geotracker Mobile Resources Management Private LtdGeotrackers is a ten year old tech company, offering M2M & IoT solutions like GPS vehicle tracking, to over 500 organizations such as ICICI, DTDC, Pepsi, Delhi & Kolkata Police, Mumbai Airport, etc on pan India basis.A venture by IIT/IIM alumni, we are leading provider of GPS/GPRS based vehicle tracking solutions. Our solutions are in use with blue-chip private sector companies like ICICI Bank, DTDC Courier, Pepsi, Dominoes, Mother Dairy, Nestle etc
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