Hiring Service Manager For Nashik

Key Responsibilities

1. Operations & Quality

Workflow Optimization: Manage the service floor schedule to ensure jobs (like PCB repairs or product servicing) are completed on time.

Quality Control: Monitor the quality of work performed and ensure compliance with safety and industry standards (., IPC standards for electronics).

Inventory Management: Oversee the availability of spare parts, components, and tools required for service operations.

2. Team Leadership

Supervision: Lead and mentor a team of technicians and service advisors.

Training: Organize regular training on new hardware, software updates, or customer service etiquette.

Performance Reviews: Set and track KPIs for individual team members.

3. Customer & Relationship Management

Escalation Handling: Resolve complex or high-priority customer complaints that the front-line staff cannot handle.

Warranty Management: Oversee the processing of warranty claims and defect ratio analysis.

SLA Compliance: Ensure the team meets Service Level Agreements (., all repairs must be finished within 48 hours).

🛠️ Required Skills

Technical Breadth: A strong understanding of the products being serviced (., schematics, electronic troubleshooting, or firmware).

Soft Skills: High emotional intelligence to deal with frustrated customers and manage a technical team.

Financial Acumen: Ability to manage a department budget, track revenue from out-of-warranty services, and reduce operational costs.

Analytical Thinking: Ability to read Service Dashboards to identify bottlenecks (like high Repeat Repair Rates).

• Experience

  3 - 4 Years

• No. of Openings

  1

• Education

  Diploma (Mechanical)

• Role

  Service Manager

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery