Service Delivery Job Vacancies in Goa

Project Handling on district level

Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. Establish a high standard for productivity, quality, and customer service as well as define user guidelines. Develop company systems for customer interaction and voice response and control the implementation process. Manage and improve center performance through performance monitoring, problem resolution, system audits, andquality assurance measures. Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear jobexpectations. Prepare annual budget after estimating necessities, correcting overspending, analysing cost variance, and schedulingexpenses. Summarise, collect, and analyse call center trends and data for regular performance reports. Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed. Maintain consistent professional improvement through company-provided workshops, tracking call center trends, andactive participation in team projects.Call Centre Operations Manager Qualifications Bachelors Degree 2 years of managerial experience Customer service experience preferred Motivated self-starter Excellent verbal communication skills 2 years of call center experience requiredWhat you will Get . Attractive Salary for your dedication. . Great place to work. . Good support to kick start your carrier with consistent growth. . Weekly off's. Proper paid training. . Process knowledge. . Leaves as per leave policy of the company.