Senior Technical Officer Jobs

Key Skills:Automotive service operations managementWorkshop and service center administrationCustomer relationship management (CRM)Team leadership and technician supervisionService scheduling and job allocationVehicle diagnostics and troubleshooting knowledgeSpare parts and inventory managementWarranty claim handlingService revenue and profitability managementCustomer complaint resolutionMIS reporting and KPI monitoringKnowledge of DMS (Dealer Management System)Strong communication and interpersonal skillsPreferred Industry: Automobile dealerships, passenger vehicles, commercial vehicles, two-wheelers, EV service centers.Experience: 3-10+ years in automotive service operations with at least 2 years in a supervisory/managerial role.Qualification: Diploma/B.E./B.Tech in Automobile or Mechanical Engineering preferred.

EXPERIENCE IN CONSTRUCTION EQUIPMENT SERVICE MAINTENANCE KNOWLEDGE - We are seeking an experienced Service Manager to lead our service operations in Pune, India. The ideal candidate will have 10 to 15 years of experience and will excel in managing customer service teams while ensuring high-quality service delivery.Key Responsibilities:1. Team Leadership: Manage and motivate a team of service professionals, setting clear goals and performance expectations to drive team success.2. Customer Engagement: Build strong relationships with clients, understanding their needs and ensuring satisfaction through efficient service delivery.3. Service Improvement: Analyze service processes and identify opportunities for improvement to enhance customer experience and operational efficiency.4. Performance Monitoring: Track key performance indicators (KPIs) to assess the effectiveness of service operations and implement corrective actions as necessary.5. Training and Development: Conduct regular training sessions for team members to improve their skills and knowledge in service delivery best practices.6. Coordination with Other Departments: Work closely with other departments to ensure seamless service provision and to resolve any issues that impact customer satisfaction.Required Skills and Expectations:The ideal candidate must hold a graduate degree and possess strong leadership and communication skills. A deep understanding of service management principles and the ability to analyze and solve problems effectively are essential. The candidate should also demonstrate the ability to foster a positive team environment. A results-oriented mindset with a commitment to delivering excellent customer service is crucial for this role.

Job Description - Customer ManagerCompany: Broad Air Conditioning India Pvt. Ltd.Position: Customer Manager - HVAC Chillers & VAMLocation: Surat, GujaratIndustry: HVAC / Air Conditioning / Chillers / VAMDepartment: Sales & Customer ManagementExperience: 2-5 years in HVAC, preferably Chillers and VAMEmployment Type: Full-timeAbout the RoleBroad Air Conditioning India Pvt. Ltd. is looking for an experienced Customer Manager to manage and develop business relationships with customers, consultants, contractors, OEMs and channel partners in the Surat and South Gujarat market.The ideal candidate should have strong technical and commercial knowledge of HVAC systems, chillers and VAM (Vapor Absorption Machines) and proven experience in handling industrial, commercial and institutional customers.Key ResponsibilitiesDevelop and maintain strong relationships with existing and prospective customers.Generate new business opportunities for chillers, VAM and HVAC solutions across Surat and surrounding markets.Identify upcoming projects in industries such as pharmaceuticals, chemicals, textiles, hospitals, hotels, commercial buildings and manufacturing.Meet customers, consultants, MEP consultants, EPC contractors and project decision-makers regularly.Understand customer requirements and recommend appropriate HVAC/chiller/VAM solutions.Prepare and coordinate technical and commercial proposals with the engineering and application teams.Manage the complete sales cycle from enquiry generation to negotiation, order booking and execution handover.Follow up on quotations, technical submittals, commercial negotiations and purchase orders.Develop relationships with consultants and ensure company products are specified in relevant projects.Monitor competitor activities, market trends, pricing and new project opportunities.Coordinate with service, application, project and internal sales teams to ensure customer satisfaction.Handle customer complaints and coordinate internally for timely resolution.Maintain accurate sales pipeline, enquiry status, forecast and customer records.Achieve assigned sales, revenue and customer-development targets.Conduct regular market visits and prepare reports on business opportunities and customer activities.Required Technical KnowledgeThe candidate should have a good understanding of:Chilled water HVAC systemsAir-cooled and water-cooled chillersVAM / Vapor Absorption ChillersCooling towers and associated HVAC equipmentHVAC system design fundamentalsHeat load and basic equipment selection conceptsEnergy-efficient HVAC solutionsIndustrial and commercial air-conditioning applicationsHVAC project execution and commissioning basicsDesired Candidate ProfileBachelor's/Diploma degree in Mechanical Engineering, HVAC, Refrigeration & Air Conditioning or a related field.3-6 years of relevant experience in HVAC sales/customer management.Experience specifically with chillers, VAM or large HVAC systems will be strongly preferred.Existing relationships with consultants, contractors, end users and industrial customers in Surat/South Gujarat will be an advantage.Strong communication, negotiation and presentation skills.Good commercial understanding and ability to manage sales negotiations.Willingness to travel extensively within Surat and surrounding industrial areas.Ability to work independently and coordinate effectively with cross-functional teams.Strong customer relationship management and business-development skills.Key Performance Indicators (KPIs)Sales and order-booking achievementNew customer acquisitionChiller/VAM project pipeline developmentConsultant and contractor engagementConversion of enquiries into ordersCustomer retention and repeat businessCollection/payment follow-up supportMarket coverage and customer visitsAccuracy of sales forecastingTarget Customer SegmentsThe candidate will primarily develop business across:Pharmaceutical and chemical industriesTextile and manufacturing industriesHospitals and healthcare facilitiesHotels and hospitalityCommercial buildingsData centres and critical cooling applicationsIndustrial plantsEPC contractorsMEP/HVAC consultantsReal-estate and infrastructure projectsInstitutional customersCompensationSalary: Competitive and commensurate with experience and industry standards.The position may include performance-based incentives linked to sales and business-development targets.Ideal CandidateAn ideal candidate is a customer-focused HVAC professional with strong chiller/VAM sales experience, an established network in the Surat/South Gujarat market, and the ability to convert technical requirements into commercial business opportunities.

Job Title: Client Success Manager Company Name: Alliance Recruitment Agency Job Location: Ahmedabad Experience: 4 - 5 yearsAbout the Role:We are looking for a strategic, high-energy Customer Success Manager (CSM) with a proven track record in B2B relationship management. You will be the primary advocate for our clients, ensuring they derive maximum value from our solutions while driving long-term retention and revenue growth.The ideal candidate bridges the gap between relationship building and commercial strategy, possessing a consultative mind-set to identify upsell and cross-sell opportunities that align with our clients' evolving business goals.

As a Purchase Manager, you will play a vital role in managing the procurement process to ensure the organization has the necessary materials and services at the best possible prices.Key Responsibilities:- Supplier Management: Identify and evaluate suppliers to establish relationships that support the companys objectives. This includes negotiating contracts and ensuring quality standards are met.- Purchasing Strategy Development: Create and implement purchasing strategies that align with the company's goals. This involves analyzing trends and market conditions to make informed decisions.- Order Management: Oversee the entire ordering process, from requisition to delivery. Ensure timely procurement to avoid any disruptions in operations.- Budget Management: Manage the purchasing budget effectively by monitoring expenditures and finding cost-saving opportunities. This requires regular comparisons against the budget.- Team Leadership: Supervise a team of purchasing professionals. This includes guiding team members, ensuring they meet performance goals, and providing training when necessary.Required Skills and Expectations:Candidates should have a background in business, architecture, or a related field, with 2 to 7 years of experience in procurement or purchasing. Strong negotiation skills and the ability to build relationships with suppliers are essential. A keen analytical mind to assess supplier performance and make data-driven decisions is important. Effective communication skills are necessary to collaborate with internal teams and external vendors. Attention to detail and excellent organizational skills are crucial for managing multiple projects and deadlines.

We are looking for a dedicated Warehouse Executive to join our team in New Zealand. The ideal candidate will manage various warehouse tasks to ensure smooth operations. This is a full-time position ideal for individuals with 0 to 1 year of experience. A minimum education of 10th-grade pass is required.Key Responsibilities:- Inventory Management: Maintain accurate records of stock levels, ensuring that all items are correctly logged and tracked within the warehouse system.- Order Fulfillment: Pick and pack orders according to customer specifications, ensuring timely and accurate order dispatch.- Product Inspection: Conduct regular checks on incoming and outgoing goods to ensure quality control and reduce discrepancies.- Warehouse Organization: Keep the warehouse organized and clean, ensuring products are stored in designated areas and pathways are clear.- Collaboration: Work closely with team members and supervisors to communicate any issues or challenges in the workflow.- Safety Compliance: Follow health and safety regulations within the warehouse to promote a safe working environment for all employees.Required Skills and Expectations:The ideal candidate should possess strong attention to detail and the ability to work efficiently in a fast-paced setting. Good communication skills are essential for collaborating with team members. Basic computer skills will be helpful for inventory management. A positive attitude and a willingness to learn and adapt are critical for success in this role. You should be physically fit, capable of lifting items as required, and ready to contribute to the overall operations of the warehouse.

Required candidates Details are given below:-Designation : Asst. ManagerExperience : 3 to 5 Years in Production SupervisionBudget : 25-30KEducation : Graduation Qualification : Mechanical Degree and DiplomaGender : Male Skills Required :Should be aware of process of manufacturing and operation of CNC machine.

Designation / Title: Sr. Engineer / Asst. Manager - NPDKey Responsibilities :- Interacting with Customers & Suppliers regarding Enquires, drawing, Quote, processand delivery details.- Reviewing and developing the Technical Drawings & feasibility proposal to customer- Design process flow based on customer drawing & proving parts by deploying costeffective methodology- Identify alternate source for existing products to reduce the part cost.- Procurement of Raw material for new product development parts.- Develop New source for Raw materials, toolings & job work for cost saving activities.- Conducting Supplier Audit.- Customer costing & supplier costing for Sheet metal & tubular parts.- Making new tools, fixtures, jigs & gauges for new products at in-house or at supplierend.- Tool proving, taking Trials and Layout Inspection & getting approval from customer.- Responsible for ECR [Engineering change request] changes.- Review and approve changes to engineering documents/specifications assuringcontinued compliance with customer requirements.- Investigations of defects and solving quality problems during production.- APQP & Tool development plan preparation.- Project management review and respond to customer.- Process planning.- Active role in Training and providing the Awareness of quality to the team- Creating BOM for the Assembly.- Interface with customers for audits & inspections.Desire Profile :Experience : 4-8 yearsEducation - Candidate must be have BE, B. Tech Mechanical / metallurgy/ production /mechanicalSalary Range : 4-6 LPA and as per exposure, experience and industry standardLocation : Binola Industrial AreaNo. of positions - 1Competency Skills : Able to lead the team effectively. Good approach in working with cross functional Teams and senior management High fluency in CAD and other design software Good knowledge of English language both in verbal and written forms Negotiation

We are looking for a motivated Technical Service Officer to join our team in Nashik. This entry-level role is ideal for candidates with a diploma and a strong interest in technical services.Key Responsibilities:- Technical Support: Provide assistance to customers on product usage and troubleshoot technical issues, ensuring they receive the necessary help promptly.- Product Testing: Conduct tests on various products to ensure they meet quality standards and report any defects or improvements needed.- Documentation: Maintain accurate records of customer interactions, technical solutions provided, and product performance to ensure a reliable database of information.- Field Visits: Occasionally visit customer sites to perform installations or provide on-site assistance, enhancing customer satisfaction through direct support.- Collaboration: Work closely with other team members and departments to resolve complex issues and improve service delivery, promoting teamwork.Required Skills and Expectations:- Technical Knowledge: A basic understanding of technical concepts related to the products offered is essential to effectively assist customers.- Problem-Solving Skills: Ability to analyze issues and come up with logical solutions quickly will be important in this role.- Communication Skills: Strong verbal and written communication skills are necessary for clear interaction with customers and team members.- Adaptability: Willingness to learn and adapt to new technologies and processes as they evolve is crucial.- Team Player: Ability to work well in a team environment while also being capable of taking initiative when needed.Candidates should be proactive, eager to learn, and have a positive attitude towards customer service.

Key ResponsibilitiesL1/L2 Technical Troubleshooting: Diagnose, isolate, and resolve client-facing problems related to platform access, software installation, configurations, API integrations, and user credential management.Ticketing & Lifecycle Management: Log, prioritize, and track all incoming technical support issues using enterprise desk software (e.g., Jira Service Management, Zendesk, ServiceNow). Ensure strict adherence to predefined Service Level Agreements (SLAs).Root-Cause Documentation: Collect systematic logs, screenshots, and step-by-step reproduction flows for recurring glitches; update internal technical databases to speed up future resolutions.Strategic Escalation Coordination: When bugs require deep code rewrites or database modifications, compile complete technical summaries and seamlessly transfer the ticket to L3 senior systems analysts or product engineering wings.Customer Onboarding Assistance: Guide technical administrators at client firms through the initial setup phases, remote software deployments, firewall modifications, and configuration adjustments.Knowledge Base Expansion: Author clear, accessible user guides, FAQs, and step-by-step documentation to empower customers to self-solve common technical questions.

We are seeking a motivated and skilled Senior Sales Executive to join our team in Mumbai. The ideal candidate will have a strong desire to drive sales and contribute to our growth.Key Responsibilities:- Sales Strategy Development: Create and implement effective sales strategies to meet targets and expand market presence.- Customer Relationship Management: Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.- Lead Generation: Identify and pursue new business opportunities through networking, cold calling, and referrals to increase the client base.- Product Knowledge: Stay updated on product features and benefits to effectively communicate and demonstrate offerings to potential clients.- Sales Reporting: Prepare regular reports on sales activities, forecasts, and performance metrics to help inform management decisions.- Collaboration: Work closely with marketing and product teams to align sales strategies with business goals and address customer feedback.Required Skills and Expectations:- A Bachelors degree in Science (B.Sc) or Engineering (B.E) is preferred, with a strong academic record.- Strong communication and interpersonal skills to interact effectively with clients and team members.- Proven ability to meet sales targets, demonstrating a competitive and driven mindset.- Familiarity with sales software and CRM tools to manage customer data and sales activities efficiently.- Basic understanding of market trends and customer needs to adapt sales techniques accordingly.- A proactive approach to problem-solving and the ability to work independently as well as part of a team.

We are looking for a Fabrication Manager with 5 to 11 years of experience to oversee our manufacturing operations in Chakan, Pune. The ideal candidate will manage fabrication processes, ensuring efficiency and quality standards are met.Key Responsibilities:1. Oversee Fabrication Operations: Manage daily activities in the fabrication shop to ensure production schedules are met while maintaining high-quality standards.2. Team Leadership: Lead and mentor a team of fabricators, promoting a culture of safety, teamwork, and continuous improvement.3. Process Improvement: Identify areas for process optimization and implement best practices to enhance productivity and reduce waste.4. Quality Control: Establish and enforce quality assurance protocols to ensure all fabricated products meet specifications and customer requirements.5. Equipment Management: Coordinate the maintenance and repair of fabrication machinery to minimize downtime and ensure operational efficiency.6. Reporting and Documentation: Maintain accurate records of production activities, including inventory levels, work orders, and progress reports for management review.Required Skills and Expectations:The ideal candidate should possess strong leadership skills, with the ability to motivate and guide a team. Excellent problem-solving skills are essential to identify inefficiencies and develop effective solutions. A solid understanding of fabrication techniques and machinery is necessary, along with a commitment to maintaining safety and compliance standards. Good communication skills, both verbal and written, are important for effective collaboration with team members and stakeholders.

We are looking for a strong Technical Lead / Solution Architect to help design and build the next-generation platform for our EGM (Electronic Gaming Machine) ecosystem.This role is focused on architecting and leading the development of a machine-connected platform involving:- Backend systems and APIs- Real-time communication frameworks- Machine-to-cloud connectivity- Hardware-integrated services- OTA/update orchestration- Telemetry and diagnostics- Scalable web and backend platforms- Offline-first and resilient system designThe ideal candidate should have strong experience in backend engineering, web technologies, distributed systems, and solution architecture, along with the ability to work across platform, infrastructure, and integration layers.Prior EGM or gaming industry experience is good to have, but not mandatory. Candidates from domains such as IoT, industrial automation, medical systems, kiosks, connected devices, manufacturing systems, enterprise platforms, or hardware-integrated applications are encouraged to apply.