A telecaller, also known as a telemarketer or telephone sales representative, is responsible for connecting with customers by phone to generate sales or leads. Their duties include: Making calls: Making outbound calls to potential and existing customers to promote products or services, encourage purchases, and arrange appointments Managing calls: Handling incoming calls, resolving customer issues, and organizing customer information Building relationships: Fostering relationships with existing clients and building rapport with potential clients Providing information: Explaining company products and services, and staying up to date with market trends Meeting targets: Meeting and exceeding sales targets Providing feedback: Collecting data on customer experiences and relaying it to relevant divisions Documenting conversations: Maintaining daily call records and submitting progress reports Addressing objections: Addressing customer concerns and objections with persuasive responses Attending meetings: Attending regular team meetings to discuss progress and expectations