Retention Manager Job Vacancies in Delhi

We are looking for a Customer Support Executive to handle customer queries, resolve issues, and provide excellent service through calls, emails, or chat. The candidate should have good communication skills and a customer-first approach.

Customer Retention & CRM Growth OfficerRemote UK Business International Applicants WelcomeWe are partnering with a well-established, multi-branch automotive service group in the United Kingdom to hire a Customer Retention & CRM Growth Officer.This is a remote, full-time opportunity with direct impact on business performance, repeat revenue, and workshop utilisation across multiple UK locations.This role focuses on customer lifecycle management and structured retention campaigns not social media marketing.About the OpportunityOur client operates busy automotive workshops and is looking to strengthen its customer retention systems to ensure consistent repeat bookings for MOT and servicing.The selected candidate will take ownership of reminder campaigns, CRM management, and structured follow-up activity that directly drives bookings and customer loyalty.This is a measurable, performance-driven role tied to real business outcomes.Key Responsibilities* Manage MOT and servicing reminder campaigns (Email & SMS)* Create and optimise campaigns using Mailchimp or similar platforms* Set up and manage WhatsApp Business customer workflows* Maintain and update CRM/customer databases (Excel or garage management systems)* Follow up with customers who have not booked after reminders* Conduct outbound calls to assist customers with bookings* Request and manage Google Reviews post-service* Execute weekly and monthly retention campaigns* Maintain accurate records and notes within CRM* Track and report on retention and booking performance metricsWorking Hours* Monday to Friday* 8:30 AM 5:30 PM UK Time (GMT)* Approximately 2:00 PM 11:00 PM India Time (depending on daylight saving)Compensation* INR 6,00,000 per year (or 5,000 equivalent)Performance-based incentives linked to retention and booking outcomesThis compensation is positioned competitively for long-term international remote employment.Required Experience* 25 years experience in:* Customer service* CRM management* Retention marketing* Appointment coordination* Experience making daily outbound customer calls* Experience managing structured databases or CRM systems* Experience creating and managing email or SMS campaigns* Automotive industry experience is advantageous but not mandatory.Preferred Technical Skills* CRM or garage management systems* Microsoft Excel or Google Sheets* Mailchimp or similar email marketing tools* WhatsApp Business* SMS campaign platforms* Google Reviews/customer feedback systemsCandidate Requirements* English proficiency at C1 Advanced level* Clear, professional communication suited to UK customers* Comfortable handling outbound calls daily* Strong organisational skills and attention to detail* Quiet professional home workspace* Reliable high-speed internet* Ability to maintain confidentiality and follow data protection standardsPerformance MeasurementSuccess in this role will be measured by:* Repeat booking rate* Customer retention percentage* Customer reactivation outcomes* Review generation rate* Campaign-to-booking conversionCareer ProgressionThis opportunity offers structured growth into:* Customer Success Leadership* CRM Management* Retention Strategy LeadershipAs the client continues expanding, leadership pathways will open.Application Process* Direct applicants only (Email your resumes/CV at: anthony@affinitysteps.com)* Shortlisted candidates will complete a short paid assessment* Hiring timeline: 24 weeks

Weblink.in is looking for Retention Manager Role !!!Job Title: Retention ManagerLocation: Central DelhiJob Type: Full-TimeDepartment: Marketing / Customer Success.Job Summary:We are seeking a strategic and customer-focused Retention Manager to lead efforts in maximizing customer loyalty and reducing churn. The ideal candidate will be responsible for developing, executing, and optimizing customer retention strategies that drive long-term value and satisfaction. You will work closely with marketing, sales, and customer support teams to enhance the customer journey and implement initiatives that improve customer lifetime value.Key Responsibilities: Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.Collaborate with Customer Support teams to improve customer experience and satisfaction. Stay up-to-date with industry trends and best practices in customer retention and loyalty programs. Map and analyze every touchpoint in the customer journey to identify friction points. Implement loyalty programs or exclusive benefits that show customers they are valued. Send timely and relevant updates, tips, and value-driven content to keep customers engaged. Address negative feedback early and turn it into an opportunity to delight the customer. Analyze churn data to understand why customers leave and implement solutions to prevent future loss. Skills Set Required:Bachelors degree in Marketing, Business, or related field. MBA . 35+ years of experience in customer retention Excellent communication and project management skills.

The incumbent will be required to do the Lead Generation, Pitching. Booking an online Demo of CRM software. Product demonstration through online portals like Zoom / Meet Upselling to existing clients, acquire new clients. Do Renewal & Retention Management. Manage setup of customers by coordinating with the technical team. Handle escalations , provide support to clients immediately. Maintain customer relations.

Key ResponsibilitiesLead and manage the sales team to achieve monthly, quarterly, and annual sales targets.Develop and implement effective sales strategies to drive property sales and revenue growth.Build and maintain strong relationships with clients, brokers, and channel partners.Identify new business opportunities and expand the customer base.Monitor market trends, competitor activities, and customer preferences to optimize sales approach.Conduct site visits, presentations, and negotiations with potential clients.Ensure timely follow-ups, closing of deals, and proper documentation.Provide training, mentoring, and performance feedback to the sales team.Prepare regular sales reports and present to senior management.Ensure compliance with company policies, pricing structures, and ethical standards.RequirementsBachelors/Masters degree in Business, Marketing, or related field.35 years in sales.Proven track record of achieving and exceeding sales targets.Strong leadership, team management, and negotiation skills.Excellent communication and interpersonal abilities.In-depth knowledge of the real estate market, customer behavior, and channel sales.Proficiency in MS Office.Key Skills:Sales Leadership & Team ManagementBusiness Development & Client AcquisitionNegotiation & Deal ClosureMarket Analysis & Strategy BuildingRelationship Management

Dear Candidate,We are hiring for leading life insurance company.KEY RESPONSIBILITIES Drive cross sales and new sales from the assigned team ofAdvisors Drive Input behaviors with the assigned team of Advisors. Meeting the sales plan numbers consistently and achievingthe sales standards. Maintain and improve the Sales Quality Standards bymaintaining the Persistency standards. Training and Development of the team of advisors for newproduct launches/revisions in the existing policies. Drive advisor attendance in Trainings and GO-meets.Desired qualification and experienceGraduate with 3+ years of experience, minimum experience in the insurance sector, 2 yearsProven Sales Track Record in Insurance, preferably Life InsuranceExperience in a cross-selling sales teamFamiliarity with skills in supervision & development of teams, strong networkingCTC: Up to 4.25LPATo apply, kindly call or WhatsApp on 9759214468 and mail nikita.koli@assuredjob.inRegards,NIKITA

1 Customer Interaction & Issue ResolutionRespond promptly to customer inquiries via phone, email, chat, or social media.Listen actively to customer concerns and provide accurate, efficient, and courteous solutions.Handle product/service complaints and resolve issues within set service levels.2 Product & Service KnowledgeMaintain an in-depth understanding of the companys products, services, and policies.Provide customers with clear, correct information and guidance.3 Documentation & ReportingRecord customer interactions, transactions, comments, and complaints accurately in the system.Escalate unresolved issues to appropriate internal teams or higher management.Prepare regular reports on common customer issues, feedback trends, and resolution times.4 Customer Relationship ManagementBuild positive relationships with customers by providing outstanding service.Follow up with customers to ensure their issues have been resolved to their satisfaction.Identify opportunities to upsell or cross-sell services when appropriate.5 Team Collaboration & Feedback SharingWork closely with other departments (sales, technical, billing, logistics) to address customer concerns.Share customer feedback and insights with the product, marketing, or operations teams for service improvement.6 Quality Assurance & Process ImprovementAdhere to company protocols and quality standards.Participate in training and workshops to continuously improve customer service skills.Suggest improvements to customer support procedures and service delivery processes.7 Crisis & Complaint ManagementManage difficult or escalated situations with professionalism and empathy.Provide service recovery solutions to maintain customer trust and loyalty.

Handling and resolving the day-to-day query of customers. Interacts effectively and professionally with others and able to initiate, establish and maintain highly is effective relationships with internal and external business contacts of various cultures. Identify Customers- needs and deliver Voice Service to the customers on Financial Products related queries and complaints. Receiving Calls from Customers both New and Existing and adding those calls to the CRM and assigning them to the correct individual in the organization. Cold Calling on Exiting Database provided by the company and generating leads to the existing sales force of the company and in turn earning incentives. Should have a laptop for the office work.

Inside Sales / Acquisition & Retention - 07 Vacancies(Around 25 K+Target based incentives)Location : Vikas Puri, New Delhi The incumbent should be the one with an entrepreneurial vision; Ready to work in a performance-based compensation structure - as the company grows and he/she be also considered as a stakeholder should his/her performance justify the same; Given the current size of the company the compensation structure will comprise a part of fixed remuneration plus revenue sharing; Minimum Qualification - 5+ Years of experience in Software Sales, CRM Sales, IT Sales, B2B Sales; Able to handle team; Good Communication Skills; Technical background candidates are preferred; Result oriented and energetic.