Retail Branch Banking Job Vacancies in Kolkata

As a Branch Relationship Manager, you will play a crucial role in managing client relationships and driving business growth in our Kolkata branch. You will focus on customer satisfaction, business development, and operational efficiency. Your main responsibilities will include:- Building Strong Client Relationships: Engage with clients to understand their needs and provide tailored solutions that enhance their banking experience.- Sales and Business Development: Identify new business opportunities and actively promote the bank's products and services to potential clients, achieving sales targets.- Handling Customer Inquiries: Serve as the first point of contact for client questions, addressing issues promptly to ensure high levels of customer satisfaction.- Collaborating with Teams: Work closely with branch staff and other departments to streamline operations and improve service delivery.- Analyzing Customer Needs: Assess client portfolios to recommend suitable financial products and services, maximizing client value.- Ensuring Compliance: Maintain compliance with bank policies and regulatory requirements, ensuring all processes are followed correctly.To succeed in this role, candidates should possess strong interpersonal and communication skills, enabling effective interaction with clients. A proactive attitude towards problem-solving and the ability to work in a fast-paced environment is essential. A background in sales or customer service is preferred. Familiarity with banking products is beneficial, along with proficiency in MS Office and basic financial software. Candidates with a degree in B.A., B.Com, B.B.A., or similar fields are encouraged to apply with 1 to 4 years of relevant experience.

Branch Relationship Manager (BRM) - Job Role Key ResponsibilitiesCustomer Relationship HandlingManage and maintain relationships with existing customersAct as a single point of contact for priority/high-value clientsSales & Business GrowthSell banking products (Savings/Current Accounts, FD, Loans, Credit Cards)Cross-sell insurance and investment productsAchieve monthly sales targetsCustomer AcquisitionIdentify and onboard new customersGenerate leads through references and local marketPortfolio ManagementHandle a portfolio of premium/HNI customersProvide financial advice and product recommendationsService & Issue ResolutionResolve customer complaints quicklyEnsure high customer satisfaction Required SkillsStrong communication & convincing skillsSales and target-oriented mindsetCustomer handling abilityBasic banking & financial product knowledgeRelationship-building skills QualificationGraduate (any stream), MBA preferred1-3 years experience in banking/finance/sales (Freshers sometimes considered for junior roles) Work EnvironmentBranch-based roleMix of desk work + customer interactionSome field work for client meetings Salary (Approx.)18,000 - 35,000/month (entry to mid-level)Incentives + performance bonuses Career GrowthBRM Senior Relationship ManagerAssistant Branch Manager Branch ManagerWealth Manager / Corporate Relationship roles

Job Purpose To engage regularly with the customers as defined by the contact policy and provide a Consistent& a Superior Digital Experience. Ensuring that customers get world-class services and their needsare understood and met through financial products that the Bank has to offer. To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customersto use the Digital mediums for their banking transactions/ needs, while keeping a window' to talk tothe bank whenever customer needs. Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelinesand regulatory requirements are followed.So that the VRM becomes the top of the mind recall amongst the customers in the catchment for alltheir financial needs and services, thereby ensuring that the VRM also achieves the key performanceparameters set