Phone Banking Officer Fresher Jobs in Delhi NCR

We are looking for a dedicated Phone Banking Officer to join our team in Noida Sector 127. In this role, you will assist customers with their banking needs through phone communication, ensuring excellent service and support.Key Responsibilities:1. Customer Support: Handle inbound and outbound calls from customers, providing information on banking services, account inquiries, and resolving issues efficiently.2. Account Management: Assist customers with account-related processes such as balance inquiries, fund transfers, and updates to personal information while maintaining confidentiality.3. Problem Resolution: Identify customer concerns and provide appropriate solutions, ensuring a high standard of service and customer satisfaction throughout the call.4. Documentation: Maintain accurate records of customer interactions and transactions in our system, ensuring all data is up-to-date and compliant with company policies.5. Team Collaboration: Work closely with other team members and departments to ensure seamless service delivery and to escalate complex issues when necessary.To be successful in this role, you should have excellent communication and interpersonal skills, possess a problem-solving attitude, and exhibit a strong commitment to customer service. A graduate degree is required, and candidates with 0-1 year of experience in customer service or banking will be preferred. You must be comfortable working from our office environment and be willing to adapt to a fast-paced work setting.

Hiring for Phone banking officer.Location: - Noida/Chennai/MumbaiShift Timing: - 24/7 rotational shifts and week offs. No Night shifts for femalesNo transport facility is providedOnly Annual performance bonus and no monthly incentivesKey Responsibilities: Be the best for our customers by- Displaying complete onus to customers queries / problems- Delivering service with requisite courtesy and accuracy- Adhering to product and process requirements, with nil errors- Escalating customer issues to the right internal stakeholders- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores Ensure process efficiency and effectiveness by- Complying to service and sales guidelines- Achieving Call Quality targets- Resolving customer queries at the first instance of contact, with minimum call handling time Cross-sell / upsell set products like- Loans and mortgages- Priority / elite accountsQualifications:Optimal qualification for success on the job is: Graduate or Postgraduate from a recognized institution. 0- 5 years relevant role in voice customer service.Role Proficiencies:For successful execution of the job, the candidate should possess the following: Proficiency in systems related to Banking transactions and services. Good communication skills in both English and local language. Excellent lead generation and conversion skill. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. High sales orientation to meet the sales targets consistently. Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.Interested can contact on 7827275412

Key Responsibilities: Be the best for our customers by- Displaying complete onus to customers queries / problems- Delivering service with requisite courtesy and accuracy- Adhering to product and process requirements, with nil errors- Escalating customer issues to the right internal stakeholders- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores Ensure process efficiency and effectiveness by- Complying to service and sales guidelines- Achieving Call Quality targets- Resolving customer queries at the first instance of contact, with minimum call handling time Cross-sell / upsell set products like- Loans and mortgages- Priority / elite accounts

- Good communication skills in English, Candidate needs to clear Versant post HR & Ops round (minimum score required is 4)- Fresher candidates Graduation is mandatory - Experienced candidates : Grad/Under Grad with minimum 1 year experience in sales profile or BPO - Inbound process + upselling- 1 Rotational off- Shuttle services available till nearest metro station- Timings for Female candidates: 8 am to 6pm (any 9hr shift window between this timings)- Timings for Male candidates: 8 am to 8pm (any 9hr shift window between this timings)

We are hiring for customer care executive ( PBO)- phone banking officerAge should be 18 to 32Need excellent communication