Organizational Job Vacancies in Surat

Front Desk Duties: Handle walk-in inquiries, incoming calls, route calls, and provide basicinformation about services. Record and maintain accurate data of walk-in clients in CRM & GoogleSheet Provide general administrative support, including scanning documentsand coordinating courier services Assist with other administrative tasks as assigned by managementTelesales Counselor Duties: Make new sales calls 150/ per day (Leads will be given by us). Ensure maximum documents are collected from clients and share thempromptly with the assigned counselor for further processing. Take regular follow-ups with counselors regarding application status, missingdocuments, and next steps in the process. Ensure to achieve Application Conversion Targets and Fees Payment Targets asassigned monthly & intake wise.Requisite Skills: Excellent communication skills (verbal and written) Proficiency in Microsoft Office Suite, especially Excel Strong organizational and multitasking abilities Customer service orientation Time management skills Ability to work with diverse populationsDesired Skills: Proven experience of 1 year as Front Desk or in Telesales is preferred

The Baggage Handling Staff is responsible for the safe, efficient, and timely handling of passenger luggage, cargo, and mail at the airport. This includes loading, unloading, sorting, transporting, and delivering baggage between aircraft and terminal areas while maintaining strict safety and security standards. Key ResponsibilitiesLoad and unload passenger baggage, cargo, and mail from aircraft holds safely and efficiently.Operate baggage handling equipment such as belt loaders, trolleys, baggage carts, dollies, and conveyor belts.Sort and tag baggage according to flight numbers and destinations.Ensure accurate loading sequence to maintain aircraft weight balance and safety standards.Transport baggage between aircraft and terminal using tugs or baggage carts.Handle special, fragile, or priority baggage carefully as per airline guidelines.Identify, report, and assist in resolving issues related to damaged, delayed, or lost baggage.Follow all aviation security and safety protocols in accordance with airport and airline regulations.Assist in maintaining cleanliness, order, and safety in baggage handling areas.Communicate and coordinate with ramp agents, flight crews, and ground operations staff to ensure on-time aircraft departures.Adhere to company policies, Standard Operating Procedures (SOPs), and performance standards. Required Skills & CompetenciesExcellent physical strength and stamina for lifting and carrying heavy items.Strong teamwork and communication abilities.Good attention to detail and organizational skills.Time management and ability to work efficiently under pressure.Knowledge of airport ground handling and safety procedures.Ability to operate ground service equipment (GSE).Basic problem-solving and reporting skills.Awareness of security, fire safety, and emergency procedures.Flexibility to work in rotational shifts, including nights, weekends, and holidays. Educational & Professional RequirementsMinimum Qualification: 10th or 12th Pass (Higher Secondary)Diploma or Certificate in Airport Ground Handling / Aviation Operations preferredPrevious experience in baggage or ramp handling is an advantageBasic English communication skills (verbal and written) Work EnvironmentOutdoor and indoor work environment (terminal and airside areas)Exposure to noise, heat, cold, and weather conditionsRequires wearing protective uniforms and safety gearPhysically demanding role with lifting, bending, and standing for long periods

Position OverviewThe Helpdesk Receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. This role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.The individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.Key Responsibilities Front Desk & Reception ManagementGreet and welcome visitors, clients, and staff members in a professional manner.Manage the reception area, ensuring cleanliness and organization.Handle incoming phone calls, emails, and messages promptly and courteously.Maintain visitor records and issue visitor passes as per security protocol.Schedule and manage appointments, meetings, and conference room bookings.Coordinate with administration and security teams for daily operations. Helpdesk OperationsAct as the central contact point for all service and support requests (IT, maintenance, housekeeping, etc.).Log, track, and monitor requests through helpdesk/ticketing systems.Assign tasks to the concerned departments and follow up for timely resolution.Provide first-level technical or administrative assistance to users.Escalate unresolved or critical issues to higher support or management teams.Ensure user satisfaction through prompt and efficient service handling. Administrative & Office SupportHandle correspondence, documentation, and filing (physical & digital).Manage courier dispatches, incoming mail, and office supplies inventory.Assist in preparing daily, weekly, or monthly reports for helpdesk activities.Support HR or Admin in organizing internal meetings, travel arrangements, or events.Maintain confidentiality of company and employee information. Customer & Staff InteractionProvide accurate information to visitors, staff, and customers regarding services.Address inquiries and complaints in a professional and solution-oriented manner.Build and maintain positive relationships with internal and external stakeholders.Represent the organization with professionalism, courtesy, and efficiency.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation and problem-solving ability.Proficiency in MS Office Suite and helpdesk/ticketing software.Time management and multitasking under pressure.Attention to detail and accuracy in documentation.Professional appearance and behavior.Ability to maintain confidentiality and handle sensitive information.Educational QualificationMinimum: 10+2 / Diploma in Office Administration, IT, or Customer Service.Preferred: Bachelors Degree in any discipline (Business, Administration, or IT).Certification in Front Office Management, IT Support, or Helpdesk Operations is an added advantage.Experience03 years of experience in front office, helpdesk, or administrative support roles.Prior experience in corporate offices, IT services, hospitality, or facility management preferred.Working ConditionsStandard office environment with regular interaction across departments.May require rotational shifts (in 24x7 support environments).Must be punctual, reliable, and adaptable to fast-paced work settings.

Business development managers play a crucial role in the success of an organization. These professionals generate new sales leads, negotiate client pricing, and forecast sales revenue, all to support one of the most important business development manager responsibilities helping organizations maximize their profits. Business development managers must evaluate current sales performance and identify ways an organization can expand and grow.