Non Voice Process Executive Job Vacancies in Kharadi

We are looking for a Chat Support Executive who will be responsible for assisting customers through online chat. This role requires effective communication and problem-solving skills to meet customer needs.Key Responsibilities:- Respond to Customer Queries: Quickly address questions and concerns raised by customers via chat, ensuring a timely response to enhance customer satisfaction.- Provide Product Information: Deliver accurate information about products, services, and company policies, helping customers make informed decisions.- Resolve Issues: Identify and troubleshoot customer problems, working diligently to find effective solutions and escalate issues when necessary.- Maintain Chat Records: Keep detailed records of chat interactions for future reference and to improve service quality.- Collaborate with Team: Work closely with other team members to share insights and improve the overall customer experience.Required Skills and Expectations:- Strong communication skills: Ability to convey information clearly and effectively in written form is crucial for this role.- Customer-centric attitude: A genuine desire to help customers and resolve their issues promptly is essential.- Basic computer skills: Familiarity with chat support systems and basic computer operations is necessary for conducting chat support efficiently.- Problem-solving abilities: Must be able to think quickly and creatively to resolve customer issues and improve their experience.- Team player: Willingness to collaborate with peers and contribute to a positive work environment is expected.

Role - Customer Care Representative for TCS GEM Minimum 6 month Experience required on paper with Excellent English communication(V5)Education criteria - Graduation is mandatory..Salary - 26kDay shift, Sunday fix off

We are seeking a detail-oriented and proactive Lead Generation Data Entry Specialist to support our sales and marketing team. The role involves collecting, verifying, and maintaining accurate information to generate high-quality leads. Your work will contribute to driving our business growth and enhancing customer outreach.

Minimum 2+ years of experience in Know your customer, Customer due diligence & Customer identification program (KYC/CDD/EDD/CIP) Working knowledge in US/UK regulatory policies Proven ability to deal with highly personal, confidential information Experience in financial services transaction data analysis Excellent English writing, reading, and speaking skills. Ability to understand and execute business controls Ambitious individual who can work under their own direction towards agreed targets/goals Good time management and work under tight deadlines Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed Maintain technical knowledge by attending educational workshops, reviewing publicationsKYC Analysts will be responsible for documentation reviews for new and existing customer accounts. The analyst evaluates customer accounts and analyzes KYC documentation, identifies gaps, raises RFIs, interacts with customers and branch officials to ensure that the KYC requirements of the bank are fulfilled. Identify comprehensive target set of compliance data for users across teams Monitor and evaluate compliance data and information collected in support of activities and initiatives Support the harmonization of KPIs/KRIs currently used across businesses/regions to build one set of metrics Consolidate data from businesses and testing teams to build a monthly reporting package Review reports identifying trends and key risk areas Preparation of presentations and trends identified for reporting to senior management Identifying additional metrics to be included in reporting packages