Non Voice Process Executive 12th Pass Jobs in North 24 Parganas

Job Description (JD) for a Customer Service Associate (Chat Process):Urgent Requirement Job Title: Customer Service Associate (Chat Process)Location: Newtown,Job Type: Full-timeAbout Us:Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team.Job Summary:As a Customer Service Associate, you will be responsible for providing exceptional customer service via live Call or Live chat, resolving customer inquiries, and promoting our products/services.Key Responsibilities:1. Customer Service:- Respond to customer inquiries via live call or Live chat in a timely and professional manner.- Resolve customer issues, provide product information, and offer solutions.2. Communication:- Communicate effectively with customers, ensuring clear understanding of their concerns.- Utilize active listening skills to empathize with customers.3. Product Knowledge:- Develop and maintain in-depth knowledge of our products/services.- Provide accurate and up-to-date information to customers.4. Problem-Solving:- Analyze customer issues and provide effective solutions.- Escalate complex issues to senior team members or management as needed.5. Quality and Productivity:- Meet or exceed quality and productivity standards.- Participate in quality monitoring and coaching sessions.Requirements:1. High school diploma or equivalent required; degree preferred.2. 1-2 years of customer service experience, preferably in a chat support environment.3. Excellent communication, interpersonal, and problem-solving skills.4. Ability to work in a fast-paced environment and adapt to changing priorities.5. Proficiency in computer applications, including chat software and CRM systems.6. Strong analytical and troubleshooting skills.7. Female Candidates Preffered.Desirable Qualifications:1.Minimum Higher Secondary.2.2. Experience with chat support software and

Providing customers with information on products, services & offers Identifying customer needs Taking customer calls and solving queriesMust be fluent in EnglishTyping speed should be 20+Rotational Shift 24//7Chat & Email Support Process