Core Responsibilities1. Technical Service & MaintenanceInstallation and Commissioning: Install, configure, and commission new equipment and systems at client sites according to specifications and safety standards.Troubleshooting & Repair: Diagnose and resolve complex technical issues, breakdowns, and malfunctions on-site or remotely.Preventive Maintenance (PM): Schedule and execute routine maintenance checks to ensure equipment optimal performance and longevity, minimizing downtime.Documentation: Maintain detailed records of service calls, repairs performed, parts used, and technical issues encountered.2. Customer & CommunicationClient Support: Serve as the primary technical point of contact for clients, providing technical support and guidance.Training: Provide hands-on training to client personnel on the proper operation, basic maintenance, and safety procedures for the equipment.Feedback & Improvement: Gather client feedback on product performance and report findings to the engineering or sales teams for product improvement.3. Operational & QualityInventory Management: Manage and track spare parts and tools inventory necessary for service and repair tasks.Compliance: Ensure all work adheres to company policies, industry standards, and relevant safety regulations.Reporting: Prepare comprehensive service reports and communicate status updates on complex issues to internal management and the client.