Core Responsibilities1. Advanced Technical Expertise & TroubleshootingComplex Diagnostics: Lead the diagnosis and resolution of the most difficult and chronic technical problems, particularly those requiring in-depth knowledge of complex electrical, mechanical, or automated systems.Specialized Service: Perform advanced installation, commissioning, maintenance, and modification of high-value or specialized equipment/systems.Root Cause Analysis (RCA): Conduct detailed failure analysis and implement long-term corrective actions to prevent recurrence.2. Leadership and MentorshipTeam Guidance: Mentor, train, and provide technical guidance to junior Service Engineers and Field Technicians, helping them develop their skills.Workflow Management: Schedule and supervise service projects, ensuring efficient allocation of resources and adherence to project timelines and budget.Quality Assurance: Oversee the quality of all service work performed by the team, ensuring compliance with industry standards and regulatory requirements.3. Client Management and Business DevelopmentKey Account Support: Act as the primary technical point of contact for critical clients and key accounts, managing client expectations and ensuring high satisfaction levels.Service Contract Management: Identify opportunities for upselling service contracts, spare parts, or equipment upgrades, assisting the sales team in technical proposals.Reporting and Communication: Prepare detailed technical and service reports for both management and clients, clearly communicating complex technical information and solutions.