L1 Technical Support Engineer

ShopUp

responsibilities

- support all aspects of cloud operations on a day-to-day basis and monitoring continuous availability, durability, scale and up-time of multi-cloud saas

- analyse events, perform troubleshooting and incident response, communicate

with internal stakeholders and track events & problems through to resolution

- build & maintain sop, tribe knowledge for necessary monitoring, automation

activities

- closely collaborating with production engineering & devops on saas

improvements

desired skills and experience

- minimum 1 year of experience as a noc engineer and/or linux sysadmin and/or

instrumentation engineer

- working knowledge of public cloud environments(aws/azure/gcp) &

kubernetes orchestrated containerized workload is a plus

- experience on any monitoring & instrumentation tools (prometheus/grafana, new

relic, elastic or equivalent)

- comfortable on automations (jenkins, python, shell scripting)

soft skills

- strong written and verbal communication skills.

- candidate must know to speak, read and write bengali

- highly team oriented & practises collaboration as a key to success

- strong attention to details and able to handle concurrently multiple tasks.

- ability to work independently under minimal supervision

- willing to work on shift basis (day & night)

• Experience

  1 - 2 Years

• No. of Openings

  4

• Education

  B.E

• Role

  L1 Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office