Role: Workspace IT Infrastructure Analyst
Exp: 5+ yrs.
Location: Pune
Notice period: 1 month
Responsibilities:
â— Work closely with stakeholders to determine and execute strategies to enable
consultants, clients and guests to work effectively and collaboratively - in our
offices and on client sites
â— Support and help customers use our internal applications such as video
conferencing, collaboration, device management and security
â— Deal with multiple requests simultaneously - face to face, via chat, email and a
ticketing system
â— Manage complete lifecycle of assets by working closely with Procurement Lead
â— Help with IT consulting and coordinate office build outs and ODC setup.
â— Liaise with external providers and vendors to provide a consistent and seamless
experience for consultants, clients and guests
â— Be the subject matter expert on hardware, infrastructure delivery and
maintenance and work closely with delivery teams to implement, secure and
maintain this infrastructure
â— Work with CSTs to ensure consultants have the tools they need to do their role
effectively
As a values-based organization we highly value personal skills and a passion for
technology. We are looking for someone with the following skills :
â— Problem analysis and solving skills, proactively thinking outside existing solutions
and look at ways to improve what has been implemented. improve user
experience around printing, pairing etc.
â— Proactive communication in English with the team, stakeholders, customers and
guests - including colleagues from around the world. This will include both
written and verbal communications.
â— Collaborative approach and understanding the value of pairing and knowledge
sharing
â— Actively managing your own time and tasks but seeking help and guidance when
necessary, while constantly providing transparency on tasks
â— Supporting not only stakeholders