IT Executive Graduate Fresher Jobs in Thane

Customer Support Executive: ( fresher-2 yrs)Job Title: Customer Support ExecutiveExperience Required: Fresher or 1 Year aboveDepartment: IT / Technical SupportEmployment Type: Full-timeJob SummaryWe are seeking an Customer Support Executive with strong problem-solving skills and good communication abilities. The candidate will be responsible for handling technical queries, troubleshooting issues, and supporting users by using data tools such as SQL and Advanced Excel.Key ResponsibilitiesProvide Level 1 / Level 2 IT support to users via call, email, and ticketing systemsTroubleshoot hardware, software, network, and application-related issuesHandle and resolve IT support tickets within SLA timelinesUse basic SQL queries to fetch, verify, and analyze system or user dataCreate and maintain reports using Advanced Excel (Pivot Tables, Lookups, formulas)Assist users with system access, password resets, and application issuesCoordinate with higher-level technical teams for unresolved issuesDocument issues, solutions, and troubleshooting steps clearlyEnsure professional and clear communication with end users in EnglishRequired Skills & QualificationsBasic experience in IT Support / Technical SupportGood English communication skills (spoken & written)Basic knowledge of SQL (SELECT, WHERE, simple JOINs)knowledge of Advanced MS ExcelUnderstanding of Windows OS, basic networking, and applicationsAbility to handle multiple tickets and prioritize tasksCustomer-focused and solution-oriented mindsetPreferred Skills (Optional)Experience with ticketing tools (ServiceNow, Jira, Freshdesk, Zendesk)Knowledge of Active Directory or user access managementBasic understanding of ITIL processesResumes can be shared to mittal@techturmeric.comImmediate joiner n residing in western line will be highly preferred for interview

Roles and ResponsibilitiesIdentifying, qualifying, and securing business opportunities.Understanding client needs, offering solutions and support,Collaborating with sales and leadership to secure, retain and grow accountsCreating informative ppts, and coordinating with the Presales team.Arrange business meetings with prospective clients.Promote the companys products/services addressing or predicting clients objectives.Prepare sales forecast and ensure the same is achieved.Be the primary point of contact and build long-term relationships with customers.Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.Responsible for working with the Pre-Sales team to onboard and integrate new clients and developing existing client relationships. Collaborate between the customer and internal teams.Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet.For creating new clients need to visit various companyDevelop a growth strategy focused on both financial gain and customer satisfactionRequired Candidate profile1-2 years of experience in demand/lead generation in the software and IT services & IT domainHands-on experience in crafting good sales cadence and prompters.Must have good knowledge of technology services, software development lifecycle, and sales practices in the IT industryMust have prior experience in building and managing high-performing inside salesDesired Skills :Strong client-facing skills, e.g. meeting & presenting to clients (ideally with experience dealing with similar types/levels of contact).Strong commercial skills including an understanding of the sales process (ideally gained within a similar, commercial environment).Ability to prove the Account Management capabilities in developing and retaining key accounts.Outstanding track record in managing sales ideally in high-growth companies

About the RoleWe are seeking a motivated IT Junior Executive who also has a flair for graphic design. This hybrid role combines technical IT support with creative design responsibilities, making it ideal for someone who enjoys working across technology and visual communication.Key ResponsibilitiesIT Support & AdministrationProvide day-to-day IT support for hardware, software, and networking issues.Install, configure, and troubleshoot systems, applications, and devices.Assist in maintaining company IT infrastructure, including servers, printers, and security systems.Support data backup, antivirus, and system updates.Coordinate with vendors for IT equipment procurement and maintenance.Graphic Design & Creative SupportDesign marketing materials such as brochures, flyers, presentations, and social media creatives.Create and edit product images, infographics, and promotional content.Collaborate with the sales and marketing team to deliver visually appealing campaigns.Ensure brand consistency across all digital and print designs.Assist in website updates and digital content management.Additional ResponsibilitiesSupport digital marketing initiatives with creative inputs.Assist in preparing reports, presentations, and internal communication materials.Provide technical support during exhibitions, seminars, and promotional events.Skills & QualificationsBachelor's degree/diploma in IT, Computer Science, Graphic Design, or related field.13 years of experience in IT support and/or graphic design.Knowledge of hardware/software troubleshooting, networking basics, and system administration.Proficiency in design tools (Adobe Photoshop, Illustrator, CorelDRAW, Canva, etc.).Familiarity with MS Office, CRM tools, and digital platforms.Strong communication skills and ability to multitask.Creative mindset with attention to detail.