A ground staff job involves ensuring smooth airport operations by assisting passengers with check-in, baggage, boarding, and providing essential information, while also handling logistics like loading/unloading and coordinating with crew to guarantee passenger safety, comfort, and timely flights. Key duties include ticketing, managing reservations, assisting special needs passengers, and resolving issuesKey Responsibilities:Passenger Services: Greeting passengers, answering questions, assisting with special needs (disabled, children), selling tickets, and managing reservations.Check-in & Boarding: Processing passengers, verifying IDs, issuing boarding passes, managing baggage (tagging, loading, unloading), and directing them to gates.Operational Support: Coordinating with flight crews, security, and technical teams; managing gate information; ensuring safety & security compliance.Information & Communication: Providing flight updates, handling delays, and resolving complaints to ensure passenger satisfaction.Aircraft Handling: Assisting with cabin stocking, cleaning, and guiding aircraft to parking spots. HR APARNA - 9477545946