Ground Handling Job Vacancies in Kannur

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

We are seeking dedicated and enthusiastic individuals to join our team as Ground Staff. This position is based in Kannur and is open to candidates with 0 to 6 years of experience. A minimum education of 10th grade is required.Key Responsibilities:- Passenger Handling: Assist passengers with check-in, boarding, and luggage handling to ensure a smooth travel experience.- Customer Service: Provide information about flights, schedules, and airport facilities, addressing any passenger inquiries or issues professionally.- Baggage Management: Monitor the loading and unloading of baggage to ensure safety and accuracy, minimizing any potential loss or damage.- Safety and Security Checks: Conduct necessary safety checks and ensure that all security protocols are followed in the airport environment.- Coordination with Airlines: Collaborate with airline staff and other ground employees to ensure timely and efficient flight operations.Required skills and expectations include:- Good Communication: Strong verbal communication skills are essential to interact effectively with passengers and team members.- Team Player: Must work well in a team environment, supporting colleagues to achieve shared goals.- Attention to Detail: Ability to pay close attention to details, ensuring all procedures are followed accurately.- Customer-Focused Attitude: A passion for providing excellent customer service and maintaining a positive atmosphere is crucial.- Flexible Schedule: Candidates should be willing to work various shifts, including weekends and holidays, as required in the airport environment.

As an Air Ticketing Executive, you will be a key team member responsible for handling ticketing processes for customers. Your role will involve interacting with clients, providing them with valuable travel information, and ensuring a smooth booking experience.Key Responsibilities:- Ticket Booking: Assist customers in booking airline tickets based on their travel needs, ensuring accurate input of details and prompt confirmation.- Customer Support: Provide information about flight schedules, fare options, and policies, addressing any questions or concerns clients may have.- Record Keeping: Maintain accurate records of ticket sales, cancellations, and client interactions to ensure compliance and streamline future bookings.- Payment Processing: Handle payment transactions securely and accurately, providing customers with receipts and ensuring security protocols are followed.- Change Management: Manage any changes or cancellations to existing itineraries, keeping customers informed and finding suitable alternatives.- Coordination with Airlines: Liaise with airlines for updates on flight status, schedule changes, and promotions to keep customers informed and provide updated travel options.Required Skills and Expectations:Candidates should have a strong attention to detail, ensuring all bookings are accurate and customer needs are met. Excellent communication skills are essential for interacting with customers and airline representatives. A basic understanding of ticketing systems and procedures is preferred, although training may be provided for beginners. Being organized and able to handle multiple bookings simultaneously is crucial. A friendly demeanor and willingness to assist customers will enhance their experience and encourage repeat business.

We are looking for 649 Air Ticketing Staff Posts in Kochi/Cochin, Trivandrum/Thiruvananthapuram, Kannur, Kozhikode/Calicut, Mangalore, Ranchi, Dibrugarh, South Sikkim, Darjeeling, Shillong, with deep knowledge in Air Ticketing, Ticket Booking, Customer Relationship, Ground Staff, Ground Hostess, Airport Ground Staff, Airline Ground Staff, Ground Staff Executive, Ground Handling Staff, Airport Ticketing, Airport Staff, Airport Executive and Required Educational Qualification is : 12th Pass

Responsibilities for Airport Staff may include:- Assisting passengers with check-in, boarding, and disembarking from flights- Handling baggage and cargo in a safe and efficient manner- Checking passports and travel documents- Ensuring compliance with airport security procedures- Providing information and assistance to passengers- Operating airport equipment, such as conveyor belts and baggage carts- Maintaining cleanliness and orderliness in the airport terminal- Handling customer inquiries and complaints in a professional manner

- Coordinate the loading and unloading of cargo onto aircraft:Responsible for ensuring efficient and safe loading and unloading of cargo onto aircraft, following all safety and security protocols.- Track and monitor shipments to ensure timely delivery:Monitor the movement of cargo from origin to destination, proactively identifying and resolving any issues that may arise to ensure timely delivery.- Communicate with airlines, freight forwarders, and other stakeholders:Maintain effective communication with all parties involved in the transportation process to coordinate schedules, address any concerns, and provide updates on shipment status.- Prepare and maintain accurate documentation:Ensure all necessary paperwork is completed accurately and in a timely manner to facilitate smooth cargo operations and comply with regulations.- Handle customer inquiries and resolve complaints:Address customer inquiries regarding shipment status, delays, or any other issues promptly and professionally, striving to provide excellent customer service at all times.Skills and Expectations:- Excellent communication skills to interact with various stakeholders effectively.- Attention to detail to ensure accurate documentation and smooth cargo operations.- Ability to work under pressure in a fast-paced environment.- Basic computer skills for tracking shipments and maintaining records.- Willingness to work flexible hours, including evenings and weekends, as needed.

An Air Cargo Executive is responsible for handling cargo operations related to the transportation of goods through airlines. The role includes booking shipments, preparing cargo documentation, coordinating with airlines and customers, ensuring cargo safety and compliance, and monitoring import/export activities. The executive ensures smooth cargo movement while following aviation and customs regulations.Key ResponsibilitiesCargo Handling & OperationsCoordinate domestic and international air cargo shipments.Manage cargo booking, acceptance, loading, unloading, and delivery.Ensure proper labeling, packaging, and storage of cargo.Monitor cargo movement and shipment tracking.Handle fragile, perishable, hazardous, and valuable cargo according to aviation guidelines.DocumentationPrepare and verify:Air Way Bills (AWB)Shipping BillsCargo manifestsCustoms documentsImport/export documentationMaintain accurate cargo records and reports.Ensure compliance with airline and airport regulations.Customer ServiceCommunicate with clients regarding shipment schedules and delivery updates.Resolve customer queries, complaints, and shipment issues.Coordinate with freight forwarders, transporters, and customs agents.Coordination & LogisticsCoordinate with:AirlinesGround handling staffCustoms authoritiesWarehouse teamsFreight forwarding companiesArrange transportation and cargo transfers.Safety & ComplianceFollow aviation safety and security procedures.Ensure cargo complies with IATA and DGCA regulations.Handle dangerous goods as per safety standards.Conduct cargo inspections when required.Inventory & Warehouse ManagementMonitor warehouse stock and cargo inventory.Ensure proper cargo storage conditions.Maintain cleanliness and safety in cargo areas.ReportingPrepare daily operational reports.Maintain shipment tracking records.Update management on delays, damages, or operational issues.Required SkillsTechnical SkillsKnowledge of air cargo procedures and logistics operationsUnderstanding of import/export regulationsFamiliarity with cargo documentation and customs clearanceBasic computer knowledge (MS Office, cargo software, ERP systems)Soft SkillsCommunication skillsTime managementProblem-solving abilityAttention to detailTeamwork and coordinationCustomer handling skillsEducational Qualification10+2 (Higher Secondary) or Graduate in any disciplineDiploma/Degree in Aviation, Logistics, or Supply Chain Management preferredExperienceFreshers and experienced candidates can applyExperience in cargo, logistics, warehouse, or aviation operations is an advantageWorking ConditionsRotational shifts including night shiftsWork at airports, cargo terminals, or warehousesPhysically active environmentMay require lifting or supervising cargo movementSalary (India Approx.)Fresher: 20,000 - 30,000 per monthExperienced: 35,000 - 1,00,000+ per month

Ground Handling Staff are responsible for ensuring the efficient and safe handling of aircraft on the ground at airports. They assist in a variety of tasks to support the operations of airlines and ensure that flights depart and arrive on time. Some of the key responsibilities and skills required for this role include:- Assisting with aircraft parking and towing- Coordinating baggage handling and loading/unloading- Marshalling aircraft during takeoff and landing- Communicating with pilots and ground crew to ensure smooth operations