- Responsible for handling air ticket reservations, issuing tickets, and processing payments for customers. This involves understanding the flight schedules, pricing, and availability to provide accurate information to customers.- Assist customers with booking changes, cancellations, and refunds as per airline policies and procedures. This requires good communication skills to handle customer inquiries and provide solutions to their concerns.- Coordinate with airlines, travel agencies, and other departments to ensure smooth operations and resolve any issues that may arise during the ticketing process.- Manage ground operations such as baggage handling, check-in procedures, and boarding processes to ensure a seamless experience for passengers.- Handle air freight and cargo services, including processing shipments, tracking deliveries, and coordinating logistics to ensure timely and efficient handling of goods.Skills and Expectations:- Strong attention to detail and accuracy in processing ticketing transactions.- Excellent communication skills to interact with customers, airlines, and other stakeholders.- Ability to multitask and prioritize tasks in a fast-paced environment.- Knowledge of basic computer skills and familiarity with ticketing systems.- Willingness to work flexible hours and weekends as required in the aviation industry.