FMCG Sales Executive Jobs

We are seeking a motivated Senior Sales Executive to join our team in Delhi. In this role, you will play a key part in driving sales growth and establishing strong relationships with clients.Key Responsibilities:- Client Acquisition: Identify and engage with potential clients to expand the customer base, using effective communication strategies.- Sales Strategy Development: Create and implement sales strategies to meet targets, analyzing market trends to maximize opportunities.- Relationship Management: Build and maintain strong relationships with existing clients, ensuring their needs are met and fostering trust for repeat business.- Sales Presentations: Deliver compelling sales presentations and product demonstrations to showcase our offerings and close sales efficiently.- Market Research: Conduct regular market research to stay informed about competitors and industry trends, adapting strategies as needed.- Reporting: Prepare reports on sales activities and performance metrics, providing insights to the management team for strategic planning.Required Skills and Expectations:Candidates should have 3 to 6 years of experience in sales, ideally in a related field. Excellent communication and negotiation skills are essential, enabling you to interact effectively with clients and understand their requirements. A self-motivated approach and strong organizational skills are crucial for managing multiple accounts and meeting deadlines. Candidates should also be comfortable working in a team environment and displaying strong problem-solving abilities to address client concerns. Proficiency in MS Office and CRM software is preferred to streamline processes.

WE NEED FMCG EXPERIENCE BOY WHO KNOW THE SALES OF PRODUCT,Key ResponsibilitiesMarket Coverage & Route Execution: Visit assigned retail outlets, wholesalers, and supermarkets daily or weekly according to a planned route schedule.Order Generation & Target Achievement: Collect product orders, push for secondary sales, and ensure that assigned monthly and quarterly volume and value targets are met.Distribution Expansion: Identify and onboard new retail stores and distributors to continuously increase the brand's market reach.Merchandising & Visibility: Ensure products are well-placed on shelves, negotiate for better eye-level shelf space (planogram compliance), and set up eye-catching Point-of-Sale (POS) displays.Trade Marketing Execution: Implement promotional campaigns, discounts, and schemes in stores, and ensure retailers pass these offers along to consumers.Competitor Monitoring: Gather on-ground intelligence regarding competitor pricing, new product launches, and market trends, and report this back to management.Account Management: Track and process inventory orders, manage payments/collections, and resolve retailer complaints (e.g., damaged stock, expiries).

Job Description - Customer Support ExecutiveCompany: Sharas Venture Private Limited (Graciss Menstrual Care)Location: Coimbatore, Tamil NaduDepartment: Customer SupportReports To: Customer Support Manager / Operations ManagerAbout the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to deliver exceptional service to our customers across phone, email, WhatsApp, website, and e-commerce platforms. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a seamless customer experience while maintaining high service standards.Key ResponsibilitiesCustomer SupportRespond to customer inquiries through phone, email, WhatsApp, website chat, and social media.Provide accurate product information and usage guidance.Resolve customer complaints promptly and professionally.Escalate complex issues to the appropriate department.Maintain high customer satisfaction through timely support.Order ManagementProcess customer orders received through the website, WhatsApp, and marketplaces.Track shipments and provide delivery updates.Coordinate with logistics partners for dispatch and delivery.Handle order modifications, cancellations, returns, exchanges, and refunds.E-commerce SupportSupport customers purchasing through Shopify, Amazon, Flipkart, Meesho, and other online platforms.Monitor order status and ensure timely fulfillment.Coordinate with warehouse and dispatch teams to resolve order-related issues.Customer Relationship ManagementMaintain accurate customer records in the CRM system.Follow up with customers to ensure issue resolution.Build long-term customer relationships and encourage repeat purchases.Collect customer feedback and share improvement suggestions with management.Sales SupportAssist customers in selecting suitable products.Promote ongoing offers, subscriptions, and combo packs.Support upselling and cross-selling opportunities.Coordinate with the sales team for bulk and distributor inquiries.Documentation & ReportingMaintain records of customer interactions and complaints.Prepare daily and monthly customer support reports.Track complaint resolution time and customer satisfaction metrics.Ensure all customer information is accurately updated.QualificationsBachelor's Degree in any discipline (BBA, B.Com, BA, B.Sc, BCA, or equivalent).1-3 years of experience in Customer Support, Customer Service, Call Centre, E-commerce Support, or FMCG.Fresh graduates with excellent communication skills may also apply.Required SkillsTechnical SkillsCustomer Relationship Management (CRM)Shopify Order ManagementE-commerce SupportMicrosoft ExcelMicrosoft WordGoogle WorkspaceData Entry & DocumentationWhatsApp BusinessEmail ManagementSoft SkillsExcellent Communication SkillsActive ListeningCustomer-Centric ApproachProblem SolvingComplaint ResolutionPatience & EmpathyTime ManagementMultitaskingAttention to DetailTeamwork & CoordinationKey Performance Indicators (KPIs)Customer Satisfaction (CSAT) ScoreFirst Response Time (FRT)Average Resolution Time (ART)Number of Customer Queries ResolvedOrder Processing AccuracyReturn & Refund Resolution TimeCustomer Retention RatePositive Customer FeedbackCRM Data AccuracyUpselling & Cross-selling PerformanceSalary18,000 - 25,000 per month (Based on experience and qualifications)Employment DetailsEmployment Type: Full-TimeExperience: 1-3 YearsIndustry: FMCG / Manufacturing / Consumer Goods / E-commerceWork Location: Coimbatore, Tamil Nadu

A Sales Executive for Food & Beverage (F&B) drives revenue by promoting and selling food, beverages, or hospitality services to clients, retailers, or corporate accounts.Key ResponsibilitiesTarget Achievement: Meet or exceed daily, monthly, and annual sales goals.Client Relationships: Build and maintain strong ties with corporate clients, event planners, or retail distributors.Market Research: Analyze market trends and competitor activity to find new growth opportunities.Sales Presentations: Pitch menu packages, banquet spaces, or beverage products to prospective buyers.Order Management: Coordinate with kitchen, inventory, and logistics teams to ensure smooth order fulfillment.RequirementsEducation: Degree or diploma in Hospitality, Tourism, Marketing, or Business.Experience: 2 to 3+ years of experience in sales, hospitality, or FMCG (Fast-Moving Consumer Goods).Skills: Strong communication, negotiation, and problem-solving abilities.

The role focuses on driving revenue by pitching products-such as food, beverages, dairy, or equipment-to institutional buyers, executive chefs, and purchasing managers. [1, 2]Key Responsibilities Lead Generation: Find and acquire new hotel, restaurant, caf, and caterer (HoReCa) clients. Relationship Management: Build strong ties with key decision-makers like chefs and purchase managers. Sales Targets: Meet or exceed monthly and quarterly revenue goals. Product Demos: Conduct presentations, tastings, or product sampling. Order Fulfillment: Coordinate with logistics and warehouse teams for timely deliveries. Payments: Follow up on invoices and ensure timely collection of payments. Market Research: Monitor competitor pricing, trends, and customer feedback.Requirements & Qualifications Education: Bachelors degree in Business, Marketing, Hospitality, or a related field. Experience: 1 to 4 years of proven B2B or field sales experience, ideally in the food, beverage, FMCG, or hospitality sectors. Skills: Strong communication, negotiation, and local language proficiency.