Service Engineer Female Jobs in Kolkata

We are seeking a Technical Service Engineer to join our team in Park Circus. This full-time position is ideal for a female candidate with 1 to 2 years of experience in a technical service role, who is eager to apply their skills and knowledge in a dynamic work environment. A minimum education of 10th pass is required.**Key Responsibilities:**- **Product Support**: Offer technical assistance to customers regarding product issues, ensuring queries are handled promptly to maintain customer satisfaction.- **Troubleshooting**: Analyze technical problems and utilize troubleshooting skills to identify the root cause, providing effective solutions that enhance product performance.- **Installation and Maintenance**: Assist in the installation of equipment and perform regular maintenance checks to ensure optimal operation.- **Documentation**: Maintain accurate records of service activities and report on technical issues encountered, aiding in future troubleshooting efforts.- **Training Customers**: Provide training and guidance to customers on product features and usage, ensuring they can maximize the benefits of our products.**Required Skills and Expectations:**The ideal candidate should have solid technical skills and a clear understanding of basic engineering principles. Good problem-solving abilities and strong communication skills are essential, as the role requires interaction with customers. A proactive attitude and attention to detail are crucial for effectively addressing issues as they arise. The ability to work independently and manage time efficiently in a busy office environment will also be key to success in this position.

This is a full-time on-site role for a Customer Support Representative. As a Customer Support Representative, your responsibilities will include addressing customer inquiries and concerns via phone, email, and in-person, and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving issues related to customer orders, managing orders, and tracking shipments.QualificationsExcellent communication and customer service skillsProven experience in customer support and customer satisfactionAbility to troubleshoot and resolve customer issuesFamiliarity with customer service software, databases, and toolsBachelor degree in business administration, communication, or a related field is preferredRelevant experience in the jewelry industry is a plus.Industry - Luxury Goods & JewelryEmployment Type-Full-time