Roles And Responsibilities :- Making a high number of calls and sending high volumes of emails Converting calls into order conformation and follow up with the plant for Quotation and Dispatch. Monitor and maintain the customer data in the required formats. Coordinating with the Production Department for timely quotation. Responding to customer complaints and ensuring they are rectified at the earliest within 24 hours. MIS report to be maintained and sent to management daily before EOD. Follow up for payment from customers on time to ensure efficient functioning Coordinate with direct marketing and sales team by managing schedules, filing important documents, communicating relevant information to Sr. Sales Coordinator. Inform clients of unforeseen delays or problems Monitor the teams progress, identify shortcomings and propose improvements. Ensure adherence to laws and policies Ensure the adequacy of sales related equipment or material Store and sort financial and non financial data in electronic form and present reports Handle the processing of all orders with accuracy and timelines. Coordination with different departments in the organization Maintaining customer satisfaction and feedback forms.Any other responsibility as assigned by the management.Skills :- Excellent and persuasive communication skills. Passionate, hard worker and well-organized professional with power to prioritize and multitask. Should exert sound judgment, discretion and preserve confidentiality. Ability to meet deadlines.Good liaison with all other department members