roles and responsibilities :-
· making a high number of calls and sending high volumes of emails
· converting calls into order conformation and follow up with the plant for quotation and dispatch.
· monitor and maintain the customer data in the required formats.
· coordinating with the production department for timely quotation.
· responding to customer complaints and ensuring they are rectified at the earliest within 24 hours.
· mis report to be maintained and sent to management daily before eod.
· follow up for payment from customers on time to ensure efficient functioning
· coordinate with direct marketing and sales team by managing schedules, filing important documents, communicating relevant information to sr. sales coordinator.
· inform clients of unforeseen delays or problems
· monitor the team’s progress, identify shortcomings and propose improvements.
· ensure adherence to laws and policies
· ensure the adequacy of sales related equipment or material store and sort financial and non financial data in electronic form and present reports
· handle the processing of all orders with accuracy and timelines.
· coordination with different departments in the organization
· maintaining customer satisfaction and feedback forms.
any other responsibility as assigned by the management.
skills :-
· excellent and persuasive communication skills.
· passionate, hard worker and well-organized professional with power to prioritize and multitask.
· should exert sound judgment, discretion and preserve confidentiality.
· ability to meet deadlines.
good liaison with all other department members